The project surveyed 1,050 hospitality professionals representing hotel, casino, and cruise operators in seven countries, covering the Americas, Europe, and Asia. The key objective: Evaluate their current and planned use of mobile technology – and the onsite property changes they made to support health initiatives – to anticipate the guest journey evolution over the next 12 to 24 months.

• Why properties are investing in mobile
• Prioritizing mobile feature functionality
• What benefits to expect from contactless technology investments