LiveChat

0.0 (0 REVIEWS)

HT Score

0 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Work For LiveChat? Claim Profile

Write a review

LiveChat

Unranked in Hotel Chatbots

The fastest way to help your customers.

Not yet recommended by any hotels

LiveChat has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is LiveChat?

Founded in 2002 | Headquarters in Boston (United States) | 85 employees

This description was generated by AI which analyzed the following sources to summarize a description of LiveChat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

LiveChat Reviews Analyzed: 0

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

LiveChat Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by LiveChat

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

LiveChat's Provided Description:

"There are customers waiting on your website, don’t make them wait! LiveChat is an online chat software allowing customers to start a conversation anytime when surfing your website. It's the quickest way to remove buyer objections and increase the number of reservations you get from your website."

FAQs

Why can’t vendors write their own descriptions?

How does this work and how often does it get updated?

How can I report an inaccuracy?

LiveChat Alternatives

Not sure if LiveChat is right for your hotel? Here are similar Hotel Chatbots vendors that could be a good fit for your hotel:

LiveChat doesn’t have any benefits or use cases available

Features

Messaging & Communication

4/5 features

Real-time 2-Way Translations
Chatbot

Save time: Automate answers to frequent questions
Price Comparison

Display the price comparison range of direct bookings against OTAs.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.

Bookings & Reservations

4/5 features

Room-type Suggestions & Price Check
Live Inventory Availability
Lead qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.

Messaging Channels

4/5 features

Booking Engine Integration
Whatsapp Integration
Facebook Messenger Integration
Mobile App

Workflow Automation

4/5 features

Automated Messages Based on PMS Data
Message Routing
Automated Replies
Chatbot

Save time: Automate answers to frequent questions
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.

Concierge Services

4/5 features

Maps Integration

Pre-Stay

4/5 features

Direct Booking AI agent

An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification

Understand the travellers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Customizable Interface

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back Office

4/5 features

Unified Omni-channel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User profile customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets
Interface personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Artificial Intelligence

4/5 features

Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyse Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

LiveChat Reviews Summary

Not yet recommended

0 reviews

Ease of Use

N/A

Customer Support

N/A

ROI

N/A

Implementation

N/A

Recommended for

Hotel Chatbots Ranked #26 out of 35

Compare LiveChat to Top Alternatives

Compare

Asksuite

Hotel Chatbots

4.9 (971 REVIEWS)

The Global leader in AI Reservation Assistants & omnichannel service platform for hotels and resorts focused on boosting direct bookings and revenue.

Compare

Canary Technologies

Hotel Chatbots

4.8 (189 REVIEWS)

AI chatbot to boost bookings & reduce calls

Compare

HiJiffy

Hotel Chatbots

4.5 (249 REVIEWS)

Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & OTAs.

View top LiveChat alternatives

Want to find out if LiveChat is the best fit for your hotel?

Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.

Take the quiz

LiveChat Reviews

Hotelier Rating

Excellent

Very Good

Average

Poor

Terrible

Looking for specific info?

LiveChat Integrations

Company	Functionality
Hotelchamp 92% recommended by 110 hotels	Direct Booking Tools
This integration hasn’t been verified by LiveChat yet. Simple Booking 97% recommended by 33 hotels	Channel Managers

Support

Unverified

LiveChat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

HT Score

0/100

Recommended

Preferred Time

Morning Afternoon Evening

Preferred Date

Select date

Tomorrow (Monday)

May 19 (Tuesday)

May 20 (Wednesday)

May 21 (Thursday)

May 22 (Friday)

May 25 (Monday)

Not sure yet

Download the Free Guide

First Name

Last Name

Job Title Work Email Hotel (or Hotel Group)

Which best describes you?

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Get personalized product recommendations

Product recommendations advisor

Sorry, this functionality is only available for verified hoteliers

LiveChat

What is LiveChat?

Real-time 2-Way Translations

Chatbot

Price Comparison

Behavioral Marketing Campaigns

Room-type Suggestions & Price Check

Live Inventory Availability

Lead qualification

Click to Call

Booking Recovery Campaigns

Booking Engine Integration

Whatsapp Integration

Facebook Messenger Integration

Mobile App

Automated Messages Based on PMS Data

Message Routing

Automated Replies

Chatbot

Smooth handover to human agents

Email to Chatbot Automation

Maps Integration

Direct Booking AI agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth handover to human agents

Click to Call

Lead qualification

OTA Price Comparison

Customizable Interface

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omni-channel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User profile customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Interface personalization

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting

LiveChat Reviews Summary

LiveChat Pricing

LiveChat Reviews

LiveChat Integrations

Support

Unverified

Support Not Verified

Get personalized product recommendations

Let´s lookup your hotel information