Conversion Boosters

4/5 features

Surge Alerts
Instant redeemable rewards

Ability to select national and local rewards for booking direct. Tangible, instant rewards drive higher conversion than points or cash-back programs.
Pop-up & Exit Intent Messages
Price Comparison
Review compilation widget

A widget compiling main review rates from different websites and forums (Tripadvisor, booking, google, etc...) / Widget conveys hotel reliability as a measure of hotels quality according to past customers scores.
SMS Reminders

Shoppers that make it far enough into your sales funnel to enter a phone number are often your hottest leads. Recove these customers with an automated text message reminder.
A/B Split Testing

Find the perfect messaging that gets results.
Tab Abandonment Alerts

Improve conversion rates for easily distracted visitors.
Form Autofill

Automatically repopulate abandoned form fields.

Personalization

4/5 features

Custom Segment Messaging
Booking Engine Data Sync

Store & dynamically inject booking details into your reminders.
A/B Split Testing

Find the perfect messaging that gets results.

Offers & Promotions

4/5 features

Pop-up & Exit Intent Messages

Rate Monitoring & Parity

4/5 features

Metasearch Survelliance

Analytics on all prices shown for a specific hotels in all channels shown by a Metasearch in the next days, including position of appearances / Hotels understand how are they positioned against the different channels in the next days and who is investing at e-commerce on their hotel.
Parity Reports
OTA Parity Live Feed

Messaging & Communication

4/5 features

Facebook Messenger Integration
Live Chat
SMS Reminders

Shoppers that make it far enough into your sales funnel to enter a phone number are often your hottest leads. Recove these customers with an automated text message reminder.

Rewards & Loyalty

4/5 features

Instant redeemable rewards

Ability to select national and local rewards for booking direct. Tangible, instant rewards drive higher conversion than points or cash-back programs.

Analytics & Performance

4/5 features

Analytics dashboard
Messaging Analytics
A/B Split Testing

Find the perfect messaging that gets results.

The website interaction design did help us to promote our special offer or information and generated more direct bookings, sales revenue and conversion.

Distribution Manager from 500+ room City Center Hotel in (Hong Kong)

Verified

9 months ago

The message box with auto email forward and telephone information, the count down pop up and the pop up banner.

Share review

Direct Booking and Metasearch partner of high skill set and relevance

COO from 500+ room Branded Hotel in Kuala Lumpur (Malaysia)

Hotelchamp are well equipped in skill and systems to ensure that the consumers and guests are being driven to experience a direct booking. The metasearch and ad tech will ensure that the drive towards the website is smooth and relevant as well as timely. Overall the hunt for the guest goes global and enables us to appear in all households t...

Hotelchamp is a very effective platform.

Digital Marketing Manager from 200 to 499 room Resort in St. Julians (Malta)

Hotelchamp is a very effective tool that has been quite useful for our department in terms of roi. What I like most is that communication with Hotelchamp is humanised - no bots assisting you, but real people who make your success as their own.

Guest retention success

Revenue & Reservations Manager from 50-74 room Resort in Saint-Aubin (Jersey)

Products Reviewed

Direct Booking Tools

What do you like most?

Since we first started using Hotelchamp we have found the help and support from them excellent. They always schedule a monthly or quarterly call to catch up with us and discuss the performance of any previous tools that were set up, or promotions that we ran with their assistace. We then go through any obvious results and can then agree to either continue with them or amend the tools accordingly. They also are constantly improving their systems and making the user interface easier to use each time. We have also found the Hotelchamp tools invaluable in keeping our guests on our websites longer than without the Hotelchamp tools, this ultimately resulting in an increase in direct bookings that may have otherwise probably gone to an OTA site. There are a number of tools available and with a myriad of uses they can be tailored to follow on from the specific behaviour of the guest whilst on our site. For example if a guest is leaving the website a pop-up can be triggered to show a list of the top 5 tips or benefits for booking direct with us. Most of the time this encourages them to go back and re-visit more hotel information before booking instead of moving away from our site altogether. Another example would be when a guest is looking to book one hotel which is full on their required date, a pop-up will then suggest our other hotels that may still have availability for those dates. A simple click on a link then takes them there saving them having to do their own search all over again. All of these tools are designed to keep the customer either on the hotel website they searched for or if they are not seeing the result they hoped for it can at least encourage them onto one of our other hotel sites instead of going off to view a rate comparison site for example, or off to an OTA. The easier the journey can be made for the customer the better chance we have of securing a direct booking, which at the end of the day is what this is all about.

What do you dislike or think could be improved?

At the moment we are happy with the way things are as Hotelchamp are constantly updating and improving both overall and UI interfaces to make it easier for all.

Guests' targeting as per their need

Director of Marketing from 50-74 room Resort in Marrakech (Morocco)

the design of the pop-ups the report and statistics Guests' targeting as per their need

Direct bookings add-on

Sales & Marketing Manager from 100 to 199 room Resort in Biograd na Moru (Croatia)

Hotelchamp has significantly helped our business to grow through smart-designed interactions that helped us achieve the best conversion possible. Hotelchamp customer service has helped us with everything we needed.

Great platform to help us achieving our conversion objectives

Growth Marketing Manager from 500+ room Branded Hotel in Amsterdam (Netherlands)

- conversion on booking platform, interactions that are meant to offer the customer the final nudge to decide to book a hotel room, as well as cart abandonment tactics - great service from our account manager and support team. They really take the time to walk you through the relevant information and even make video snippets with a video screen share to show how certain things look. This is very helpful, especially when they are showing a mock up of how an interaction works and what it will look like - strategic partner in achieving set goals. When it comes to a campaign or camapaign planning they are very helpful in setting up the required tactics and relevant interactions. They also keep track of what has been done in the past and advice on what could potentially be improved. - our quarterly reviews which happen face to face. It’s great the team takes the time to run us through quarterly results and even bring along their product specialist to explain the more technical side of things. We also get a preview of new features coming up and we can take the opportunity to ask in depth questions about our account and performance. - The fact that don’t need to have programming knowledge to be able to set up the interactions yourself. The platform is fairly easy to use and guides your though the different interaction options, not only by functionality but also what they will look like.

- custom reporting, as we may require some other features which are hard to implement for all clients. - proactively seek out A/B testing suggestions. We know the support is there when we request it though it would be nice to have a bit more proactive guidance around what we could improve and test. - monthly reports are good but could be more valuable with having a few lines added in from your specialists to tell the overarching story of the monthly performance, much like an executive summary. Some companies may have a business analytics team to translate these numbers but ours don’t.

Very pleasant cooperation

Director of Sales & Marketing from 200 to 499 room Luxury Hotel in Interlaken (Switzerland)

We very much appreciate the regular meetings with our market manager. Hotelchamp comes to us with experience and ideas to help us increase direct bookings and visibility.

Simple tools that can be easily and quickly embedded into the page!

Hotelinhaber from 25-49 room Luxury Hotel in Hinterglemm (Austria)

We can use the tools to set individual priorities and boost direct sales. Packages that can be booked seasonally can also be played out wonderfully using the tools.

Thanks Hotel Champ

Ecommerce Manager from 500+ room Branded Hotel in Auckland (New Zealand)

Our new Account Manager Amber has been really great and proactive with pop up campaigns, getting in touch and suggesting new ways to drive revenue.

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Discover Apps

Resources

Get Advice

Surge Alerts

Instant redeemable rewards

Pop-up & Exit Intent Messages

Price Comparison

Review compilation widget

SMS Reminders

A/B Split Testing

Tab Abandonment Alerts

Form Autofill

Custom Segment Messaging

Booking Engine Data Sync

A/B Split Testing

Pop-up & Exit Intent Messages

Metasearch Survelliance

Parity Reports

OTA Parity Live Feed

Facebook Messenger Integration

Live Chat

SMS Reminders

Instant redeemable rewards

Analytics dashboard

Messaging Analytics

A/B Split Testing