Ratings Snapshot

Certificate of Excellence

Read 89 reviews

#4 Popularity index

HT SCORE

87 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 44 in Direct Booking Tools

Ease of Use

4.4/5

ROI

4.3/5

Implementation

4.6/5

Customer Support

4.8/5

Hotelchamp has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Hotelchamp Convert Overview

Tailor your hotel website to your guests. Show them why they should book with you and convert them on your direct channel. Designed for ease of use while giving you in-depth customisation and personalisation options.

About Hotelchamp View website

Founded in 2015 | Headquarters in Amsterdam Netherlands | 19 employees

We give you the power to own the full guest experience again. Start to end. To truly tailor each stay to the needs of your guests. With solutions that are so ea...

Other Products by Hotelchamp

1/6

Integrates with

Property Management Systems
Digital Marketing Agencies
Reputation Management

Browse integrations (49 verified)

What customers love about Hotelchamp Convert

92% recommend

Digital Marketing Manager in Edinburgh (United Kingdom)

I like that Hotel Champ isn't just a product, but a managed service. The team is results driven and focused meaning less work for our team.

- Very flexible - Multi property - Easy to customize - Easy price comparison with 3rd parties - Team is open to suggestions

Revenue Manager

Excellent software to increase conversion and drive direct bookings. The tools/pop-ups will persuade your guests to book your rooms. It informs guests, compares rates and create an urgency to book directly. Moreover it...

Director of Revenue & Distribution

The new extranet is well designed which means the hotelier can set up smart notifications themselves. It is easy and quick.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

We are using the tool in some of our properties. There is always good support from the team. The tool is working fine for the direct booking tools, homepage and the booking engine. Always innovative information from the team.

by Elisabeth Hartmann (VAMED Vitality World) on December 01, 2021

See more answers (4)

Showing all answers to: "What does this product or service do well?"

Sophie Cartwright Social Media Manager @ Guestline

November 19, 2021, Sophie has tried the

Hotelchamp is a breath of fresh air in the hospitality space. Affordable, easy to use and most importantly a team behind the scenes that really understand hoteliers and their needs! The templated website service they provide is brilliant!

Chris Jones Product Manager @ Guestline

November 18, 2021, Chris heard from clients about the

Hotelchamp's range of services has been pivotal in ensuring hoteliers get the best chance of grasping core digital marketing function, empowering them to accelerate their conversion goals and communicate effectively with guests.

Michaela Kattner Junior Consultant Marketing & Communication @ TOURISMUSEXPERTEN

September 10, 2021, Michaela regularly uses the

Hotelchamp is the perfect software to increase direct bookings by highlighting the strengts and advantages of our customers to specific target groups. Special offers and current information can also be placed in the Tools to draw users' attention directly to t...

Michaela Kattner Junior Consultant Marketing & Communication @ TOURISMUSEXPERTEN

September 10, 2021, Michaela regularly uses the

Hotelchamp is the perfect software to increase direct bookings by highlighting the strengts and advantages of our customers to specific target groups. Special offers and current information can also be placed in the Tools to draw users' attention directly to t...

Question:

What differentiates this product or service from the competition?

Answer:

The tool is very simple to use and it is a tool which is really focused on getting in touch with the guests and improving the guest and booking quality. We are very happy with the tool and keep on improving our quality!

by Elisabeth Hartmann (VAMED Vitality World) on December 01, 2021

See more answers (4)

Showing all answers to: "What differentiates this product or service from the competition?"

Sophie Cartwright Social Media Manager @ Guestline

November 19, 2021, Sophie has tried the

There is no jargon, no complicated processes and a team that go above and beyond to solve hoteliers problems. Working with them as a partner, it is very evident how much passion they have to deliver.

Chris Jones Product Manager @ Guestline

November 18, 2021, Chris heard from clients about the

We have been dealing with Hotelchamp for some time now, and find them to be a focused, driven company that excels at identifying customer needs and delivering a product suite that not only demystifies the digital marketing toolset, but also provides human assi...

Michaela Kattner Junior Consultant Marketing & Communication @ TOURISMUSEXPERTEN

September 10, 2021, Michaela regularly uses the

Using the software is very intuitive and simple. New tools are regularly designed, tailored to the needs of customers. Hotelchamp's customer support is also worthy of special mention - always quick, beyond helpful and very proactive!

Michaela Kattner Junior Consultant Marketing & Communication @ TOURISMUSEXPERTEN

September 10, 2021, Michaela regularly uses the

Using the software is very intuitive and simple. New tools are regularly designed, tailored to the needs of customers. Hotelchamp's customer support is also worthy of special mention - always quick, beyond helpful and very proactive!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Using the tool is in any case positive. You can inform guests about important facts, you can improve bookings and get in touch with your customers. Alyways new information from the team to improve quality.

by Elisabeth Hartmann (VAMED Vitality World) on December 01, 2021

See more answers (4)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Sophie Cartwright Social Media Manager @ Guestline

November 19, 2021, Sophie has tried the

If you are looking to reduce costs, but not quality for your website needs, Hotelchamp is your answer. The team have extensive experience and it really shows. Take a look, you will not be disappointed

Chris Jones Product Manager @ Guestline

November 18, 2021, Chris heard from clients about the

There are many products out there to cover the same set of services that Hotelchamp provides, but if you are looking for a product that just does what it is meant to do without any complexities or steep learning curves, give this a try. Our mutual customers ha...

Michaela Kattner Junior Consultant Marketing & Communication @ TOURISMUSEXPERTEN

September 10, 2021, Michaela regularly uses the

Through Hotelchamp, the user stays on the hotel's website and converts more quickly to a direct online booking. Based on our customers' data, we can confirm that users are less likely to migrate to other sites and comparison portals, and instead complete the b...

Michaela Kattner Junior Consultant Marketing & Communication @ TOURISMUSEXPERTEN

September 10, 2021, Michaela regularly uses the

Through Hotelchamp, the user stays on the hotel's website and converts more quickly to a direct online booking. Based on our customers' data, we can confirm that users are less likely to migrate to other sites and comparison portals, and instead complete the b...

+ 2 recommend

Recommended by

Elisabeth Hartmann Junior Revenue Manager @ VAMED Vitality World

Sophie Cartwright Social Media Manager @ Guestline

Chris Jones Product Manager @ Guestline

Michaela Kattner Junior Consultant Marketing & Communication @ TOURISMUSEXPERTEN

Are you a consultant or vendor that recommends Hotelchamp? Leave a recommendation

Features

View all (7)

Conversion Boosters

4/5 features

Surge Alerts
Instant redeemable rewards

Ability to select national and local rewards for booking direct. Tangible, instant rewards drive higher conversion than points or cash-back programs.
Pop-up & Exit Intent Messages
Price Comparison
Review compilation widget

A widget compiling main review rates from different websites and forums (Tripadvisor, booking, google, etc...) / Widget conveys hotel reliability as a measure of hotels quality according to past customers scores.
SMS Reminders

Shoppers that make it far enough into your sales funnel to enter a phone number are often your hottest leads. Recove these customers with an automated text message reminder.
A/B Split Testing

Find the perfect messaging that gets results.
Tab Abandonment Alerts

Improve conversion rates for easily distracted visitors.
Form Autofill

Automatically repopulate abandoned form fields.

Personalization

4/5 features

Custom Segment Messaging
Booking Engine Data Sync

Store & dynamically inject booking details into your reminders.
A/B Split Testing

Find the perfect messaging that gets results.

Offers & Promotions

4/5 features

Pop-up & Exit Intent Messages

Rate Monitoring & Parity

4/5 features

Metasearch Survelliance

Analytics on all prices shown for a specific hotels in all channels shown by a Metasearch in the next days, including position of appearances / Hotels understand how are they positioned against the different channels in the next days and who is investing at e-commerce on their hotel.
Parity Reports
OTA Parity Live Feed

Messaging & Communication

4/5 features

Facebook Messenger Integration
Live Chat
SMS Reminders

Shoppers that make it far enough into your sales funnel to enter a phone number are often your hottest leads. Recove these customers with an automated text message reminder.

Analytics & Performance

4/5 features

Analytics dashboard
Messaging Analytics
A/B Split Testing

Find the perfect messaging that gets results.

Clients & references

Hotelchamp is one of the most comprehensive innovators in direct booking solutions.

Terence Fong Digital Marketing Manager at the Hotel ICON

Great tool and customer support—so it's not just the software you get, but also the support of the Hotelchamp team working with you creating solutions. It is a great product and the tool is evolving...

Emir Boro Digital Marketing Consultant at the Hotel Sofitel Legend The Grand Amsterdam