Hotelchamp Convert

4.6 (110 REVIEWS)

HTR Score icon
HT Score  
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Elisabeth, Sophie, Chris + 4 more experts recommend Hotelchamp

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Start increasing your direct bookings with personalisation that converts. With the help of Hotelchamp Convert, on average, our customers see an increase in direct bookings of 36% and ROI of 40x.

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Ratings Summary

4.6
Excellent
Ease of Use
4.4/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hotelchamp Convert is the #5 most trending product in the Direct Booking Tools category (out of 48) and the #189 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hotelchamp has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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88 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Hotelchamp Convert
Founded in 2015 | Headquarters in Amsterdam (Netherlands) | 19 employees
Build effective, personalised messaging with conversion focussed templates that engage your guests and encourage them to book direct with you. Show them why they should book with you and convert them on your direct channel. Designed for ease of use while giving you in-depth customisation and personalisation options.

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Capabilities

Pre-Built Templates

Personalized Content

Autopilot Conversion Messaging

eCommerce Insights

Mobile Optimized

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotelchamp Average Hotelchamp

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3

Success Stories

7

References

13

Featured Customers

Popularity by Segment

Size

5 | X-Small (1-9 room)

3 | Small (10-24 room)

25 | Medium (25-74 room)

31 | Large (75-199 room)

44 | X-Large (200+ room)

Country

16 | Germany

14 | United Kingdom

10 | Switzerland

9 | Austria

8 | Netherlands

5 | United States of America

4 | Singapore

3 | France

3 | Italy

3 | Thailand

2 | Denmark

2 | Croatia

2 | China

2 | New Zealand

2 | Spain

2 | Sri Lanka

1 | Mauritius

1 | Hong Kong

1 | United Arab Emirates

1 | Malaysia

1 | Indonesia

1 | Finland

1 | Vietnam

1 | Australia

1 | Brazil

1 | Cyprus

1 | Jersey

1 | Mexico

1 | Morocco

1 | Malta

1 | India

Type

55 | Luxury Hotels

35 | City Center Hotels

30 | Boutiques

26 | Resorts

25 | Branded Hotels

12 | Bed & Breakfast & Inns

10 | Limited Service & Budget Hotels

8 | Airport/Conference Hotels

6 | Hostels

4 | Extended Stay & Serviced Apartments

4 | Vacation Rentals & Villas

2 | Casinos

Region

73 | Europe

16 | Asia Pacific

6 | North America

3 | Oceania

2 | Africa

1 | Middle East

1 | South America

Category

110 | Direct Booking Tools

15 | Website Design

9 | Hotel Metasearch Management Software

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Hotelier Rating

Excellent
89
Very Good
20
Average
5
Poor
2
Terrible
0

Property Size

  • X-Small (5)
  • Small (3)
  • Medium (25)
  • Large (31)
  • X-Large (44)

Country

  • Germany
    Germany
    (16)
  • United Kingdom
    United Kingdom
    (14)
  • Switzerland
    Switzerland
    (10)
  • Austria
    Austria
    (9)
  • Netherlands
    Netherlands
    (8)
  • United States of America
    United States of America
    (5)
  • Singapore
    Singapore
    (4)
  • France
    France
    (3)
  • Italy
    Italy
    (3)
  • Thailand
    Thailand
    (3)
  • Denmark
    Denmark
    (2)
  • Croatia
    Croatia
    (2)
  • China
    China
    (2)
  • New Zealand
    New Zealand
    (2)
  • Spain
    Spain
    (2)
  • Sri Lanka
    Sri Lanka
    (2)
  • Mauritius
    Mauritius
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Malaysia
    Malaysia
    (1)
  • Indonesia
    Indonesia
    (1)
  • Finland
    Finland
    (1)
  • Vietnam
    Vietnam
    (1)
  • Australia
    Australia
    (1)
  • Brazil
    Brazil
    (1)
  • Cyprus
    Cyprus
    (1)
  • Jersey
    Jersey
    (1)
  • Mexico
    Mexico
    (1)
  • Morocco
    Morocco
    (1)
  • Malta
    Malta
    (1)
  • India
    India
    (1)

Region

  • North America
    North America
    (6)
  • Europe
    Europe
    (73)
  • Asia Pacific
    Asia Pacific
    (16)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (1)
  • Africa
    Africa
    (2)

Hoteliers say

NEW AI Review summary

Hoteliers like Hotelchamp for its effective tools that significantly increase direct bookings and enhance website conversions. The product's personalization options, robust targeting features, and seamless integration capabilities are highly praised, helping improve customer experience and revenue. However, some users note the need for more detailed analytics, additional template options, and better backend usability. Hotelchamp's proactive support team and continual product improvements are additional positive aspects highlighted by users.

AI-generated from the text of customer reviews

Proactive Support Team
Direct Bookings
User Interface
Analytics and Reporting
Customer Feedback Implementation
Personalization
Backend Usability
Template Flexibility
Targeting Features
Integration Capabilities
10

Easy peasy lemon squeezy

Director from 5 to 9 room Branded Hotel in Amsterdam (The Netherlands)

Verified
7 months ago
The support I get from my account manager. There isn't anything I can't ask for help. Not just by the AM, but by their tech team.
Country The Netherlands
Director
X-Small Hotel
10

HotelChamp provides amazing product, service and support.

Senior Marketing Services Manager from 200 to 499 room Luxury Hotel in Boston (United States of America)

Verified
7 months ago
We utilize HotelChamp to increase direct bookings, highlight specific offers and to share important information. The communication is always timely and clear and their insights are always super helpful on deciding strategy and design.
Country United States of America
Senior Marketing Services Manager
X-Large Hotel
9

Hotelchamp provides an easy to use tool and 5* customer service

Manager Revenue and Busiiness Performance from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)

Verified
7 months ago
We work with Hotelchamp to personalize our website and booking engine which ultimately results in an increased conversion. While their tool is very intuitive and easy to use, their customer serive is the real differentiator. They proactively suggest and build interactions for us and make improvements to their tool continously.
Country Netherlands
Manager Revenue and Busiiness Performance
X-Large Hotel
9

Great tool to push conversions and reach customers directly on the website

Head of Marketing & PR from 200 to 499 room City Center Hotel in Hamburg (Germany)

Verified
7 months ago
Hotelchamp is an exceptional direct booking tool that stands out due to its versatility. It caters to the specific needs of customers, whether they are running a small boutique hotel or a large hotel chain. The platform takes an innovative approach by continuously monitoring the market and valuing customer feedback. The support team's techn...
Country Germany
Head of Marketing & PR
X-Large Hotel
8

We only use Interactions from Hotelchamp.

from 50-74 room Bed & Breakfast & Inn in Adelboden (Switzerland)

Verified
7 months ago
The interactions can be designed very flexibly and individually. The support from Hotelchamp and the exchange with support is very helpful and is very much appreciated.
Country Switzerland
Medium Hotel
10

Effective tools top support

from 1 to 4 room Luxury Hotel in München (Germany)

Verified
7 months ago
We use Hotelchamp for several customers and can only speak of success. With the Hotelchamp tools, direct booking advantages can be presented immediately and clearly and short-term offers can also be made visible. What is also very positive about Hotelchamp is the top support - big praise here!!
Country Germany
X-Small Hotel
9

Delivers according to specific needs of the business

Marketing Manager from 25-49 room Luxury Hotel in (United Kingdom)

Verified
7 months ago
*Very approachable *Responds in a timely manner*Proactive approach*Confirms before publishing *Invested * Results driven* Monthly reports * Strong ROI on acceptable monthly charge
Country United Kingdom
Marketing Manager
Medium Hotel
8

Nice collaboration with HotelChamp

Online Marketing Assistant from 75-99 room City Center Hotel in Hilversum (The Netherlands)

Verified
7 months ago
The collaboration with HotelChamp is great, because if something needs to be arranged, there is always a quick response and it is quickly online. So that's nice that we can switch quickly with HotelChamp. This way the campaigns are quickly visible on our channels.
Country The Netherlands
Online Marketing Assistant
Large Hotel
10

Top support and support for all questions and changes.

Executive assistant from 50-74 room Resort in Parsberg (Germany)

Verified
7 months ago
The promotion of the various offers with inlines, pop ups, carousels and the monthly exchange about innovations and the perfect suggestions so that all wishes are implemented. Thanks Sabine!
Country Germany
Executive assistant
Medium Hotel
10

Exceptional Customer Support and a Positive Overall Experience

Online Marketing Associate from 1 to 4 room Resort in Innsbruck (Austria)

Verified
8 months ago
I recently had the pleasure of using Hotelchamp and I must say that my overall experience was greatly enhance, primarily due to the exceptional customer support (Kudos to Sabine:-)) Outstanding Customer Support, Prompt Responsed and Knowledgeable Staff.
Country Austria
Online Marketing Associate
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 12

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We are using the tool in some of our properties. There is always good support from the team. The tool is working fine for the direct booking tools, homepage and the booking engine. Always innovative information from the team.

Question:

What differentiates this product or service from the competition?

Answer:

The tool is very simple to use and it is a tool which is really focused on getting in touch with the guests and improving the guest and booking quality. We are very happy with the tool and keep on improving our quality!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Using the tool is in any case positive. You can inform guests about important facts, you can improve bookings and get in touch with your customers. Alyways new information from the team to improve quality.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
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Elisabeth Hartmann Junior Revenue Manager @ VAMED Vitality World
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Sophie Cartwright Social Media Manager @ Guestline
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Michaela Kattner Junior Consultant Marketing & Communication @ TOURISMUSEXPERTEN
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Elisabeth Hartmann Junior Revenue Manager @ VAMED Vitality World
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Sophie Cartwright Social Media Manager @ Guestline
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Chris Jones Product Manager @ Guestline
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Pelle Schopenhouer Partnership Coordinator @ Revinate
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Michaela Kattner Junior Consultant Marketing & Communication @ TOURISMUSEXPERTEN
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Ina Brunnhuber Online Marketing Manager @ Online Birds GmbH
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Jonathan Ben Yishai CEO @ Simple Profit
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Support

Verified Support

Hotelchamp has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

92%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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