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Clock PMS+

4.7 (282 REVIEWS)

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HT Score  
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Clock PMS+

4.8 (282 REVIEWS)

Ranked 20 (out of 316) in Property Management Systems

Made for your hotel.

95% recommended by 208 hotels

Bell avatar Bell - AI powered product analyst

I analyzed all of Clock Software’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Clock PMS+ for its comprehensive cloud-based platform that integrates seamlessly with various operational aspects, such as room reservations, rate management, and guest communication, significantly enhancing efficiency. Its intuitive interface and customizable features help streamline processes, reducing administrative burden and human error while boosting revenue through automatic upselling and extensive reporting capabilities. However, challenges with setup complexity, occasional system lag, and needs for additional customization are noted.

Read their reviews

Partners say

Industry experts recommend Clock PMS for its innovative, all-in-one cloud-based hotel management system. Unique features include seamless API integrations, extensive customization options, and a focus on automating guest interactions. Experts highlight Clock's ability to adapt swiftly to market needs, supported by a responsive and customer-focused team. Some concerns include complexity due to extensive features, occasional over-dependence on third-party integrations, and potential setup challenges.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Julia, Christian, Martin and 30 others

Read their recommendations

Automation

Streamlined

Hoteliers often mention that Clock PMS+ does not offer sufficient automation features, which increases the difficulty of performing key B2B tasks. Users specifically point out the lack of options for setting payments based on the arrival date, and handling provisional bookings and allotments automatically. Additionally, there is no effective way to quickly view daily inventory changes due to the absence of automated tools. Although reports are accurate, they lack automated graphic representation or segmentation options, making it harder to discern insights effortlessly. Overall, the limited automation in Clock PMS+ hampers workflow efficiency by necessitating more manual input and oversight, leading to increased chances of errors and a less streamlined experience.

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments or quickly view daily inventory changes. The reports are correct but lack graphic representation or segmentation option. It would be great to have stop ...

See full review

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments or quickly view daily inventory changes. The reports are correct but lack graphic representation or segmentation option. It would be great to have stop sales with automated ...

See full review

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments or quickly view daily inventory changes. The reports are correct but lack graphic representation or segmentation option. It would be great to have stop sales with automated send. The OTA connection updates ...

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Integrations

Connected

Hoteliers often mention that although Clock PMS+ integrates well with common systems like PMS, CRM, and payment processors, there are challenges in setting up these integrations. They note that once established, the integrations tend to be reliable and function consistently without significant syncing issues. However, there is a desire for greater customization options, allowing users to tailor these integrations to suit specific needs and workflows efficiently.

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments or quickly view daily inventory changes. The reports are correct but lack graphic representation or segmentation option. It would be great to have stop sales with automated send. The OTA ...

See full review

Value

Balanced

Hoteliers often express that despite the reports being accurate, Clock Software's Clock PMS+ lacks in offering significant value for money due to its inefficiencies in handling specific B2B tasks. It does not provide the option to configure payments based on arrival dates, lacks provisional booking handling, and fails to offer allotment management or a tool for quick review of daily inventory changes. These shortcomings reduce its return on investment (ROI) because users feel that the features provided do not match up with the cost when compared to competitors, leading to questioning the overall value it delivers.

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments or quickly view daily inventory changes. The reports are correct but lack graphic ...

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Functionality

Balanced

Hoteliers often find Clock PMS+ to be effective in covering essential property management functionalities, making it straightforward to use for tasks like booking and basic reporting. However, some hoteliers point out that it struggles with more complex B2B functionalities, such as configuring payment terms based on arrival dates or handling provisional bookings and allotments. There is also a noted gap in the ability to quickly view daily inventory changes. Furthermore, reports are reliable but could benefit from enhanced graphic representation and better segmentation options. Automation for stop sales and more dynamically updated inventory, especially for periods beyond 365 days, are also areas hoteliers identify for improvement.

Owner

8 months ago

Verified

... A good PMS with all the basics covered ...

See full review

Owner

8 months ago

Verified

... We have worked with Clock PMS for 7 years and it's been great to see the development of the tool, they have all the basics covered, it's fairly straight forward to use. The customer service is very ...

See full review

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments ...

See full review

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments or quickly view daily inventory changes. The reports ...

See full review

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work ...

See full review

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work ...

See full review

Owner

8 months ago

Verified

... We have worked with Clock PMS for 7 years and it's been great to see the development of the tool, they have all the basics covered, it's fairly straight forward to use. The customer service is very ...

See full review

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments or quickly view daily ...

See full review

Owner

8 months ago

Verified

... We have worked with Clock PMS for 7 years and it's been great to see the development of the tool, they have all the basics covered, it's fairly straight forward to use. The customer service is very ...

See full review

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments or quickly view daily inventory changes. The reports are correct but lack graphic representation or segmentation option. It would be great to have stop sales with automated send. The OTA connection updates inventory only for 365 days, difficult for long ...

See full review

User Interface

Intuitive

Hoteliers often highlight the user interface of Clock PMS+ for its ease of navigation and intuitive design, making it straightforward for users to locate and utilize features. The visual design is noted to be modern and professional, contributing to a positive user experience. Many users appreciate the responsiveness of the interface, citing minimal lag and smooth operation across devices, including mobile compatibility which is highly regarded as effective. However, feedback indicates a need for improved customizability within the interface, as users express the desire for more personalized dashboard and widget options. Additionally, the clarity of information is praised, with data and key details presented in a clear and accessible manner, enhancing the usability of the system for both new and experienced users.

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments or quickly view ...

See full review

Owner

8 months ago

Verified

... B2B work is very difficult: there is no option to configure payments due at x days from arrival date (only x days from invoicing date) or provisional bookings handling, there is no option to work with allotments or quickly view daily inventory changes. The reports are correct but lack ...

See full review

Owner

8 months ago

Verified

... We have worked with Clock PMS for 7 years and it's been great to see the development of the tool, they have all the basics covered, it's fairly straight forward to use. The customer service is very ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

User Interface & Ease of Use
Customer Feedback and Support
Advanced Features
Automation and Efficiency
Comprehensive Integrations
Training and Continuous Improvement
Setup and Customization Effort
Reporting and Analytics
Speed and Performance Issues
Localization and Language Support

Partners Most Frequently Mention

Customer Service
Guest Focus
API Integration
Third-party Integrations
Cloud-based Solution
Innovative Features
Automation
Customization
Continuous Improvements
Complexity

What Types of Hotels Clock Software is Popular For

Size

72 | Large (75-199 room)

111 | Medium (25-74 room)

44 | Small (10-24 room)

18 | X-Large (200+ room)

5 | X-Small (1-9 room)

Country

51 | France

24 | United States of America

23 | Belgium

16 | Bulgaria

16 | Germany

13 | Italy

6 | Australia

6 | Sweden

6 | United Kingdom

5 | Netherlands

5 | Spain

4 | Finland

4 | South Africa

3 | Costa Rica

3 | Slovenia

3 | Thailand

3 | Mexico

2 | Vietnam

2 | Switzerland

2 | India

2 | Romania

2 | Canada

2 | Austria

2 | Argentina

2 | Armenia

2 | Chile

1 | Tanzania

1 | Slovakia

1 | Indonesia

1 | Denmark

1 | Uganda

1 | Zimbabwe

1 | Russian Federation

1 | Iran

1 | Cyprus

1 | Estonia

1 | Malaysia

1 | Belize

1 | Bolivia

1 | Hungary

1 | Korea, South

1 | Albania

1 | Myanmar

1 | United Arab Emirates

Type

89 | Bed & Breakfast & Inns

138 | Boutiques

52 | Branded Hotels

3 | Casinos

79 | City Center Hotels

66 | Airport/Conference Hotels

25 | Extended Stay & Serviced Apartments

28 | Hostels

58 | Limited Service & Budget Hotels

59 | Luxury Hotels

2 | Motels

53 | Resorts

13 | Vacation Rentals & Villas

Region

29 | North America

161 | Europe

13 | Asia Pacific

6 | Oceania

2 | Middle East

8 | South America

1 | Central America

7 | Africa

Category

282 | Property Management Systems

Didn’t find what you were looking for?

What is Clock Software?

Founded in 1996 | Headquarters in London | 53 employees
Clock PMS+ is a comprehensive cloud-based property management system designed to seamlessly integrate with various aspects of hotel operations. The platform manages room reservations, rate management, and guest communication, significantly enhancing operational efficiency. Its intuitive interface and customizable features streamline processes, reducing administrative burden and human error. Clock PMS+ also boosts revenue through automatic upselling and extensive reporting capabilities. Although setup can be complex, its ability to adapt swiftly to market needs and strong customer support make it a valuable tool for hoteliers looking to optimize their business operations.

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Capabilities

Easy to Use and Learn

Automated Guest Journey: Check-In, Upselling, and More

Payment Process automation

Multi Property Functionality

Dynamic Pricing Strategies

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Event Modul

Event Management Software
The event module helps users manage event details, from booking venues and catering to handling guest accommodations. It allows creating event pages for scheduling, resource allocation, and expense management, with automatic updates for changes. It also stores key communications, like contracts and Banquet Event Orders (BEOs), for easy access.

INCLUDED

Fully Integrated Direct Booking

Booking Engine
BookDirect integrates directly, allowing real-time management of reservations and availability. It supports group bookings, letting guests reserve multiple rooms at once. Features like promo codes, best-rate badges, and upselling options are designed to increase conversions. With a mobile-first design, BookDirect ensures smooth booking experiences across all devices. Integration options include simple external links or inline embedding for a seamless booking flow on your website​.

INCLUDED

Mobile-Integrated Housekeeping

Housekeeping Software
Eliminate slow, manual room updates and the need for printed lists with a mobile-friendly housekeeping system fully integrated into the PMS. Easily assign tasks, track room status in real-time, and automate schedules for a more efficient workflow. Housekeeping teams can update and access information on the go, with the ability to track and manage lost and found items.

INCLUDED

Clock Software Reviews Summary

4.7
Excellent
282 reviews
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Boutiques 96% recommended by 138 Boutiques
Bed & Breakfast & Inns 94% recommended by 89 Bed & Breakfast & Inns
City Center Hotels 95% recommended by 79 City Center Hotels
Airport/Conference Hotels 94% recommended by 66 Airport/Conference Hotels
Luxury Hotels 96% recommended by 59 Luxury Hotels
Limited Service & Budget Hotels 95% recommended by 58 Limited Service & Budget Hotels
Resorts 95% recommended by 53 Resorts
Branded Hotels 95% recommended by 52 Branded Hotels
Hostels 92% recommended by 28 Hostels
Extended Stay & Serviced Apartments 95% recommended by 25 Extended Stay & Serviced Apartments
Vacation Rentals & Villas 91% recommended by 13 Vacation Rentals & Villas
Casinos 100% recommended by 3 Casinos
Motels 100% recommended by 2 Motels

Achievements

Trending Product

This vendor's trending score is rising, Clock PMS+ is the #26 most trending product in the Property Management Systems category (out of 316) and the #546 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Clock Software has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
80 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Clock Software Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Clock Software Average Clock Software

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Clock Software Reviews

Hotelier Rating

Excellent
236
Very Good
32
Average
10
Poor
4
Terrible
0

Property Size

  • X-Small (5)
  • Small (44)
  • Medium (111)
  • Large (72)
  • X-Large (18)

Country

  • France
    France
    (51)
  • United States of America
    United States of America
    (24)
  • Belgium
    Belgium
    (23)
  • Bulgaria
    Bulgaria
    (16)
  • Germany
    Germany
    (16)
  • Italy
    Italy
    (13)
  • Australia
    Australia
    (6)
  • Sweden
    Sweden
    (6)
  • United Kingdom
    United Kingdom
    (6)
  • Netherlands
    Netherlands
    (5)
  • Spain
    Spain
    (5)
  • Finland
    Finland
    (4)
  • South Africa
    South Africa
    (4)
  • Costa Rica
    Costa Rica
    (3)
  • Slovenia
    Slovenia
    (3)
  • Thailand
    Thailand
    (3)
  • Mexico
    Mexico
    (3)
  • Vietnam
    Vietnam
    (2)
  • Switzerland
    Switzerland
    (2)
  • India
    India
    (2)
  • Romania
    Romania
    (2)
  • Canada
    Canada
    (2)
  • Austria
    Austria
    (2)
  • Argentina
    Argentina
    (2)
  • Armenia
    Armenia
    (2)
  • Chile
    Chile
    (2)
  • Tanzania
    Tanzania
    (1)
  • Slovakia
    Slovakia
    (1)
  • Indonesia
    Indonesia
    (1)
  • Denmark
    Denmark
    (1)
  • Uganda
    Uganda
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Iran
    Iran
    (1)
  • Cyprus
    Cyprus
    (1)
  • Estonia
    Estonia
    (1)
  • Malaysia
    Malaysia
    (1)
  • Belize
    Belize
    (1)
  • Bolivia
    Bolivia
    (1)
  • Hungary
    Hungary
    (1)
  • Korea, South
    Korea, South
    (1)
  • Albania
    Albania
    (1)
  • Myanmar
    Myanmar
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)

Region

  • North America
    North America
    (29)
  • Europe
    Europe
    (161)
  • Asia Pacific
    Asia Pacific
    (13)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (8)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (7)

Hoteliers say

Hoteliers like Clock PMS+ for its comprehensive cloud-based platform that integrates seamlessly with various operational aspects, such as room reservations, rate management, and guest communication, significantly enhancing efficiency. Its intuitive interface and customizable features help streamline processes, reducing administrative burden and human error while boosting revenue through automatic upselling and extensive reporting capabilities. However, challenges with setup complexity, occasional system lag, and needs for additional customization are noted.

AI-generated from the text of customer reviews

User Interface & Ease of Use
Customer Feedback and Support
Advanced Features
Automation and Efficiency
Comprehensive Integrations
Training and Continuous Improvement
Setup and Customization Effort
Reporting and Analytics
Speed and Performance Issues
Localization and Language Support

Looking for specific info?

6

A good PMS with all the basics covered

Owner from 10 to 24 room Boutique in Paje (Tanzania)

Verified
8 months ago
We have worked with Clock PMS for 7 years and it's been great to see the development of the tool, they have all the basics covered, it's fairly straight forward to use. The customer service is very fast and reactive. Overall it's a great PMS for small properties that work B2C.
Country Tanzania
Owner
Small Hotel
Share review
10

Clock PMS does it all, wish we would have found out even sooner

Owner from 50-74 room Boutique in Bruges (Belgium)

Verified
14 months ago
Things take less time and effort and it is great to be able to easily manage everything from one program, even when not at the office. Upselling with the guest engagement and price matching from the PMS during phone calls have had a very positive effect. It feels like the system is working for us rather than us working for the system.
Country Belgium
Owner
Medium Hotel
Share review
10

Very, very, very big improvement relative to our old PMS

Reception from 25-49 room Branded Hotel in Ede (Netherlands)

Verified
14 months ago
Very modern and clever PMS. We are only working with it for a month now, but it is surprising us still every day. As long as your setup during the implementation is done properly, you will have a very decent system that will save a lot of work for you. The setup was quite a lot of precise work, but guided very professionally and at ease...
Country Netherlands
Reception
Medium Hotel
Share review
10

'Easy to operate' PMS

Ops director from 50-74 room Bed & Breakfast & Inn in Leiden (The Netherlands)

Verified
14 months ago
If you know how to surf the internet, you know how to operate Clock. The PMS is utilized with all you need and is easy to personalize with all thinkable extra options/reports.
Country The Netherlands
Ops director
Medium Hotel
Share review
10

Amazing Service and nice people!!

DIRECTOR from 10 to 24 room City Center Hotel in Barcelona (Spain)

Verified
14 months ago
It is easy to use and very intuitive. And the have an amazing Customer Support
Country Spain
DIRECTOR
Small Hotel
Share review
10

This was an easy transition from our old PMS system to Clock+ PMS

COO from 10 to 24 room Extended Stay & Serviced Apartment in Cabarete (Caribbean)

Verified
14 months ago
We enjoy the integration from OTA's, Tour operators, Website bookings, and of course, the direct reservations all managed in one system and one calendar. The flexibility of the rate configuration is awesome. Communication tools like the guest mailer are a huge benefit. The Self Service Portal for the guest is unmatched. We researched the ma...
Country Caribbean
COO
Small Hotel
Share review
10

Turned my hotel around

Owner/General Manager from 50-74 room Luxury Hotel in Mutare (Zimbabwe)

Verified
2 years ago
True multi-currency pricing, payment, and reporting. Cloud-based. Direct commission-free booking engine. Good API support allowed us to work with our supplier to fiscalize in muti-currency from any device. The Cloud-based system makes it easy for me to monitor performance and an extensive control feature reports unusual activity. At the sam...
Country Zimbabwe
Owner/General Manager
Medium Hotel
Share review
10

Super nice help!

Front Office Manager from 75-99 room City Center Hotel in Leiden (The Netherlands)

Verified
2 years ago
Clock employees always help us with patience and work solution-oriented. When we send a ticket, it is quickly picked up.
Country The Netherlands
Front Office Manager
Large Hotel
Share review
10

Staff

salesmanager from 100 to 199 room Bed & Breakfast & Inn in Kampala (Uganda)

Verified
2 years ago
I always get help quickly and get clear answers to the questions I have. The contact I have is nice. Thank you Jim!
Country Uganda
salesmanager
Large Hotel
Share review
10

Staff

salesmanager from 100 to 199 room Bed & Breakfast & Inn in Kampala (Uganda)

Verified
2 years ago
I always get help quickly and get clear answers to the questions I have. The contact I have is nice. Thank you Jim!
Country Uganda
salesmanager
Large Hotel
Share review
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  • 4
  • 5
  • 6
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  • 29

Expert Q&A and Partner Recommendations

Submit Recommendation

Partners say

Industry experts recommend Clock PMS for its innovative, all-in-one cloud-based hotel management system. Unique features include seamless API integrations, extensive customization options, and a focus on automating guest interactions. Experts highlight Clock's ability to adapt swiftly to market needs, supported by a responsive and customer-focused team. Some concerns include complexity due to extensive features, occasional over-dependence on third-party integrations, and potential setup challenges.

AI-generated from the text of customer reviews

Customer Service
Guest Focus
API Integration
Third-party Integrations
Cloud-based Solution
Innovative Features
Automation
Customization
Continuous Improvements
Complexity
Question:

What does this product or service do well?

Answer:

Clock PMS+ is a game-changer for hoteliers seeking seamless operations and guest satisfaction. Its intuitive design and comprehensive features integrate perfectly with Hotellistat’s all-in-one platform, enabling data-driven decisions and enhanced automation. The real-time synchronization of data empowers users to streamline processes, optimize revenue, and elevate guest experiences. Clock Software’s commitment to innovation and reliability aligns perfectly with Hotellistat’s mission, making it a trusted partner for modern hospitality management.

by Julia Schroeder (Hotellistat GmbH) on January 12, 2025

Question:

What differentiates this product or service from the competition?

Answer:

Clock PMS+ differentiates itself through its seamless cloud-based architecture, user-friendly interface, and strong emphasis on automation and guest self-service. Its ability to integrate effortlessly with a wide range of third-party systems, including Hotellistat, ensures a unified tech stack for hoteliers. Unique features like advanced guest-facing tools (e.g., self-check-in and mobile room keys) enhance the guest experience while reducing operational friction. Additionally, its scalable and modular approach makes it suitable for hotels of all sizes, ensuring adaptability to evolving market demands.

by Julia Schroeder (Hotellistat GmbH) on January 12, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you're considering Clock PMS+, focus on leveraging its integrations and automation capabilities to the fullest. Pair it with tools like Hotellistat for comprehensive revenue management and operational insights. Investing time in properly configuring the system to match your property’s workflows will unlock its full potential, streamline your operations, and enhance guest satisfaction. Prioritize training your team to utilize its guest-facing features, such as self-check-in, which can significantly elevate the guest experience while reducing front desk workload.

by Julia Schroeder (Hotellistat GmbH) on January 12, 2025

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Willem Rabsztyn CTO @ Bookboost
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Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS
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Andy Guenthard SVP Travel Partnerships @ Adyen
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Fabian Ståhl Product owner @ Upsales technology
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Maalik ARBAN CEO @ SPOTPILOT
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Daan de Bruijn CEO @ Bookboost
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Stuart Dickinson Partnership Coordinator @ GuestRevu
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Ari Andricopoulos CEO @ RoomPriceGenie
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Alexandra Fjällman Marketing Director @ Atomize
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Clock Software Integrations

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Support

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2025

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