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Clock
4.7 (322 REVIEWS)
HT Score
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Olga, Stuart, Daan + 32 more experts recommend Clock
Read RecommendationsClock
Ranked 13 (out of 340) in Property Management Systems
Built for busy-day reality, not ideal-day theory. When ten things happen at once, it keeps up.
95% recommended by 235 hotels
Elegancia Hotels, Four Sisters Collection, Happy Culture Hotels & 232 others
Bell - AI powered product analyst
I analyzed all of Clock’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Clock PMS+ for its comprehensive feature set that streamlines training for new employees, improves operational efficiency, and enhances communication across departments. Users report significant time savings and improved guest experiences. Regular updates and responsive support ensure a smooth operation, but there are occasional issues with reporting speed and cryptic error messages. Overall, Clock PMS+ is highly recommended for its blend of service, usability, and ongoing improvements, contributing to revenue increase and cost reduction through operational efficiencies.
Elegancia Hotels, Four Sisters Collection, Happy Culture Hotels & 232 others
Read their reviewsPartners say
Industry experts recommend Clock PMS for its innovative, all-in-one cloud-based hotel management system. Unique features include seamless API integrations, extensive customization options, and a focus on automating guest interactions. Experts highlight Clock's ability to adapt swiftly to market needs, supported by a responsive and customer-focused team. Some concerns include complexity due to extensive features, occasional over-dependence on third-party integrations, and potential setup challenges.
Olga, Stuart, Daan and 31 others
Read their recommendationsWhat Types of Hotels Clock is Popular For
Size
5 | X-Small (1-9 room)
119 | Small (10-49 room)
111 | Mid-Sized (50-99 room)
59 | Large (100-499 room)
10 | X-Large (500+ room)
Country
59 | France
48 | Bulgaria
38 | Netherlands
26 | United States
23 | Belgium
16 | Germany
14 | Italy
6 | United Kingdom
6 | Sweden
6 | Australia
5 | Spain
4 | Finland
4 | South Africa
3 | Slovenia
3 | Costa Rica
3 | Thailand
3 | Mexico
2 | Austria
2 | India
2 | Switzerland
2 | Greece
2 | Romania
2 | Vietnam
2 | Chile
2 | Armenia
2 | Argentina
2 | Canada
1 | United Arab Emirates
1 | Czech Republic
1 | Belize
1 | Zimbabwe
1 | Uganda
1 | Slovakia
1 | Indonesia
1 | Denmark
1 | Russian Federation
1 | Iran
1 | Cyprus
1 | Estonia
1 | Myanmar
1 | Malaysia
1 | Albania
1 | Bolivia
1 | Korea, South
1 | Hungary
Type
166 | Boutiques
111 | City Center Hotels
105 | Bed & Breakfast & Inns
84 | Luxury Hotels
82 | Airport/Conference Hotels
71 | Limited Service & Budget Hotels
65 | Resorts
64 | Branded Hotels
41 | Hostels
31 | Extended Stay & Serviced Apartments
20 | Vacation Rentals & Villas
5 | Casinos
2 | Motels
1 | RV Parks & Campgrounds
Region
238 | Europe
31 | North America
13 | Asia Pacific
8 | South America
6 | Oceania
6 | Africa
2 | Middle East
1 | Central America
Category
322 | Property Management Systems
70 | Hotel Management Software
Didn’t find what you were looking for?
What is Clock?
Founded in 1996 | Headquarters in London | 95 employees
Clock is a comprehensive cloud-based hotel management system designed to streamline operations and enhance guest experiences. It integrates seamlessly with existing systems and provides tools for reservations, invoicing, housekeeping, and point-of-sale management. Clock PMS+ simplifies operations by automating guest interactions, synchronizing with OTAs, and offering features like online check-ins, guest messaging, and payment automation. Its adaptability and extensive customization options help businesses improve efficiency, reduce costs, and increase revenue by ensuring smooth, centralized management of all hotel operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Clock products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Clock Reviews Analyzed: 5
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Clock Expert Recommendations Analyzed: 32
Read expert recommendationsDescription provided by Clock
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Clock's Provided Description:
"Clock is your PMS: reservations • rates • invoicing • front desk • housekeeping • guest messaging • booking.com and ota sync. And it doesn’t stop there: events • activity bookings • restaurant pos • booking engine • online check-in and kiosk • guest portal • card payment automation • analytics. Everything included. No locked features. No extra charges for integrations. No markup on payments."
FAQs
Capabilities
Faster reservations, better offers, fewer mistakes
Faster reservations, better offers, fewer mistakes
Availability, rates, guest details, packages, and activities are all in one place, which makes answers faster and good offers easy to suggest. Contracts, blocks, restrictions, and payments follow their rules automatically in the background, so the flow stays steady and mistakes are much less likely.
Build the pricing you need
Build the pricing you need
Create seasons, rules, and packages in a way that actually fits how your property works. When something changes — a new company, a shift in demand, or just a correction — update it once and everything stays in sync across channels. Everyone on the team sees the same setup, so the daily pricing work stays clear and manageable.
Right charges, at the right price
Right charges, at the right price
Set how stays, services, and company bookings are charged so amounts always go where they should. When something changes, update it once and the billing stays clear for your team and for the guest.
Keep arrivals and departures moving without manual workload
Keep arrivals and departures moving without manual workload
Run arrivals, stays, and departures without the usual queues or end-of-day corrections. Documents get issued right away, payments can be processed without manual steps, upgrades and changes are handled properly.
Keep your housekeeping work clear and coordinated
Keep your housekeeping work clear and coordinated
Clock keeps rooms ready, teams coordinated, and every task in sync — automatically. From check-outs to inspections, nothing gets lost between housekeeping, front desk, or maintenance. Less chasing, fewer lists, more time for real service.
Send guests what they need—when they need it
Send guests what they need—when they need it
Confirmations, arrival info, special offers, and reminders — all personalized and sent at the right moment based on simple rules you set. Messages can include links to online check-in or the guest portal. Guests stay informed and in control, and your team stops repeating the same messages by hand.
Booking.com & OTA Sync
Booking.com & OTA Sync
Clock keeps your availability, rates, restrictions, and bookings perfectly aligned across Booking.com and all other OTAs. With our direct, free Booking.com connection, you skip the channel‑manager middle layer — updates land instantly, cleanly, and without friction. And for every other OTA, you can add only the channels you actually use — at a fraction of the cost of a full channel‑manager bundle, or simply connect your existing one.
Make selling and running events feel easy
Make selling and running events feel easy
Manage event details, bookings, tasks, and changes in one workflow, so nothing gets lost between teams. Meeting room setups, spaces, activities, services, accommodation, and billing stay aligned as the event changes, and everyone knows what comes next.
Turn your activities into a bookable revenue stream
Turn your activities into a bookable revenue stream
Offer classes, tours, rentals, and spa times as part of the room booking or as a separate service for any guest. Availability updates in real time, so bookings stay accurate without paper lists or manual checks. Your team sees the true capacity, guests book confidently, and you create an additional revenue stream without extra coordination.
One booking engine for rooms, extras, and experiences
One booking engine for rooms, extras, and experiences
Guests can book rooms, packages, extras, and activities with live rates and availability. The engine uses the exact same data as your PMS, so prices, restrictions, and inventory don’t need to be set up twice — no mappings and no sync delays. You sell more than accommodation and run targeted offers, cross-property sales, and real-time inventory through one storefront built on your actual operations.
Smooth arrivals with online check-in
Smooth arrivals with online check-in
Guests receive an automatic reminder with a link to online check-in, so they can complete the required details before they arrive. At the hotel, the reception can focus on welcoming them, not on paperwork, and guests simply pick up their key or use the kiosk. Digital keys are available where supported. The result is a smoother arrival for guests and less administrative work for your team.
Give guests a place to manage their stay
Give guests a place to manage their stay
With Clock’s Guest Portal, everything from booking details to payments, check-in, upgrades, and folios lives in one digital hub, branded for your hotel. Guests get clarity and comfort. You get fewer calls, fewer mistakes, and more time for real hospitality.
Payments right inside your hotel system
Payments right inside your hotel system
Advance payments, guarantees, and refunds all happen automatically or with a single click — the way you want them to. Use one of the connected payment providers, or take the fast lane with Clock + Adyen — live in days, single support, and transparent pricing.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Events
Event Management Software
Manage event details, bookings, tasks, and changes in one workflow, so nothing gets lost between teams. Meeting room setups, spaces, activities, services, accommodation, and billing stay aligned as the event changes, and everyone knows what comes next.
Booking engine
Booking Engine
Guests can book rooms, packages, extras, and activities with live rates and availability. The engine uses the exact same data as your PMS, so prices, restrictions, and inventory don’t need to be set up twice — no mappings and no sync delays. You sell more than accommodation and run targeted offers, cross-property sales, and real-time inventory through one storefront built on your actual operations.
Booking.com & OTA Sync
Clock keeps your availability, rates, restrictions, and bookings perfectly aligned across Booking.com and all other OTAs.
Activity bookings
Offer classes, tours, rentals, and spa times as part of the room booking or as a separate service for any guest. Availability updates in real time, so bookings stay accurate without paper lists or manual checks. Your team sees the true capacity, guests book confidently, and you create an additional revenue stream without extra coordination.
Restaurant POS
Hotel Restaurant POS Systems
Take orders at the table on any staff device and send them to the kitchen instantly. Switch to bar mode when needed. Guests can also order from their room on their own phone. Every bill can be posted to a room, event or company, or paid on the spot. Your team serves faster, charges correctly, and keeps all accounts clean and synced with the PMS.
Online check-in and kiosk
Guests receive an automatic reminder with a link to online check-in, so they can complete the required details before they arrive. At the hotel, the reception can focus on welcoming them, not on paperwork, and guests simply pick up their key or use the kiosk. Digital keys are available where supported. The result is a smoother arrival for guests and less administrative work for your team.
Guest portal
Hotel Guest Apps
Give guests one simple place to manage their stay — while you stay effortlessly coordinated. With Clock’s Guest Portal, everything from booking details to payments, check-in, upgrades, and folios lives in one digital hub, branded for your hotel. Guests get clarity and comfort. You get fewer calls, fewer mistakes, and more time for real hospitality.
Card payment automation
Advance payments, guarantees, and refunds all happen automatically or with a single click — the way you want them to. Use one of the connected payment providers, or take the fast lane with Clock + Adyen — live in days, single support, and transparent pricing.
Analytics
Clock already covers reporting on bookings, blocks, occupancy forecasts, charges, revenue, invoices, accounts receivable, segmentation, housekeeping, and KPIs. But sometimes you need a view that’s truly yours — shaped by how you work. Or you want to combine PMS data with costs, marketing performance, website traffic, or other sources to see the full picture.
Clock Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Clock is the #16 most trending product in the Property Management Systems category (out of 340) and the #364 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreClock has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Clock Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Clock Case Studies
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References
"The event functionality that's integrated into Clock PMS+ is great, and by far, the most feature-rich web-based PMS system compared to its natural competitors."
Joar Holm Andersen
Event Manager @
Panorama Hotel & Resort
"Clock lets you to book in just a few clicks. Upon the automatic confirmation, guests get access to the MyBooking portal to manage their booking, easily pay and get their invoice all by themselves."
Gabrijela Markuš
Sales Manager @
"When we started looking for a new PMS, Clock stood out because all the operations that we have are fully integrated into one system."
Steff de Groot
Owner & General Manager @
Hotel WICC
"The level of personalisation of the Clock payment automation had a direct impact on our work with guests."
Margaux Lindé
Director of Operations (COO) @
"The intuitiveness of the system allowed all staff to pick it up very quickly without a lengthy and in-depth training which usually means time away from our customers and a busy working day."
Mike Lindberg
CEO @
Lindberg Suites
"Clock PMS+ had always been in the back of my mind but I was anxious to change having only changed 8 months earlier!! Anyway, We made the move and here we are today- very happy!"
Richard Webb
Proprietor @
The Grand Hotel
"The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based."
Mischa Delpy
Managing Partner @
La Perla Suiza - Swiss Resort
"The usability of the system throughout the company from the sales team to the accountant and the front desk to the cleaners saved us a lot of time."
Richard Timmerman
Director of Sales @
Small Wonders
"Switching from Micros Opera, the work flows much easier freeing our people from administrative tasks to dedicate to customers."
Aldo Pigni
CEO @
Hotel De Charme Roma Dei Papi
"Clock has proven itself as the native cloud-based, full featured solution that we’d been looking for."
Jan Teughels
Managing Director @
Flanders Hotel
Featured Customers
More Products by Clock
Hotelier Rating
Looking for specific info?
10
Innovation and customer support continue to amaze me
Reception manager from 50-74 room Branded Hotel in Ede (Netherlands)
Verified
3 months ago
We have been using Clock PMS+ already for a while and are enjoying the way this system is operating. There are regular updates where improvements are published and explained. It is fascinating to see how Clock PMS+ is developing every moment. We can give the customer support a 100% score for all the times we contacted them to help us out. F...
Netherlands
Netherlands
Reception manager
Mid-Sized Hotel
10
Excellent and easy to use!
Administrator from 50-74 room Boutique in Belogradchik (Bulgaria)
Verified
4 months ago
Clock PMS+ is intuitive, fast, and reliable. The system simplifies all hotel operations and saves time. Excellent customer support and training.
Bulgaria
Bulgaria
Administrator
Mid-Sized Hotel
10
Our PMS
GM from 50-74 room Boutique in Sofia (Bulgaria)
Verified
4 months ago
We like the accessibility from every point. We like the options to edit rates and create new rate plans. We like the adjustability of the booking engine.
Bulgaria
Bulgaria
GM
Mid-Sized Hotel
10
Ease of use
Front Office from Vacation Rentals & Villa in Zdravets (Bulgaria)
Verified
5 months ago
The ease of use and intuitive interface are a major plus. New staff members can learn the system quickly, which saves time on training. The visual calendar and floor plan views make it easy to see occupancy and manage reservations at a glance.
Bulgaria
Bulgaria
Front Office
10
Easy to use and accessible from every location
General Manager from 50-74 room Bed & Breakfast & Inn in Sofia (Bulgaria)
Verified
5 months ago
The software is accessible from every location and from any device. So that means that I am not bound to one place to manage my property. It is easy to use, save us a lot of time and a lot of manual work. There are less mistakes in the reservations because all booking channels are connected to the system and reservation process is fully aut...
Bulgaria
Bulgaria
General Manager
Mid-Sized Hotel
10
Overall a really good PMS with lots of useful features
Reservations & Marketing Specialist from 100 to 199 room Bed & Breakfast & Inn in Bansko (Bulgaria)
Verified
5 months ago
*User friendly interface. *Quick and easy communication with customers directly through the system before and after creating reservations. *Easy to manage and navigate online reservation system. *Easy to correct user errors.
Bulgaria
Bulgaria
Reservations & Marketing Specialist
Large Hotel
10
Great system!
Reception from 25-49 room Boutique in Paris (France)
Verified
5 months ago
We've been using Clock as our hotel planning and management software, and it has proven to be an excellent and reliable solution for our day-to-day operations.
One of its strongest points is how practical and intuitive it is. The interface is clean, user-friendly, and allows for smooth navigation, which is especially valuable in a fast-pac...
France
France
Reception
Small Hotel
10
Reliable and easy to use every day
receptionist from 25-49 room Boutique in Paris (France)
Verified
5 months ago
Everything is perfect - easy to use, helpful support, it makes our work much more easier with the automatised payments Everything is perfect—it's easy to use, the support team is always helpful, and automated payments have really made our work smoother and more efficient.
France
France
receptionist
Small Hotel
10
Perfect PMS
Hotel Manager from 10 to 24 room Boutique in San Francisco (United States)
Verified
5 months ago
responsive support / Easy to use / The automatic function like pre-authorization and emailing. And they are always aware to have your opinion in order to improve the software. Thanks clock's team for you work.
United States
United States
Hotel Manager
Small Hotel
10
Clean reports
Reception manager from 50-74 room Bed & Breakfast & Inn in Paris (France)
Verified
5 months ago
The fact that everything is very logical and very intuitive. I also appreciate the fact that the check-in and check-out is quite quick.
France
France
Reception manager
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Clock PMS+ aims to maximise hotel efficiency and drives revenue growth. An automated property management system that simplifies operations and enhances guest experiences. It enhances professional PMS functions by automating payments, pre-arrival messaging, and distribution while managing inventories for rooms, services, and activities—reducing errors, saving time, and freeing staff to focus on guest service and driving revenue growth.
Showing all answers to: "What does this product or service do well?"
Clock PMS+ aims to maximise hotel efficiency and drives revenue growth. An automated property management system that simplifies operations and enhances guest experiences. It enhances professional PMS functions by automating payments, pre-arrival messaging, and distribution while managing inventories for rooms, services, and activities—reducing errors, saving time, and freeing staff to focus on guest service and driving revenue growth.
Clock is a brilliant, modern PMS and hotel software solution that offers "plug and play" cloud-based features and functionality. This means that it's easy to adapt to any situation and find solutions that suit your specific needs. Their strong client-centric approach also means you get incredible service and a very useful help base.
Clock has a great suite with a state of the art PMS solution. Clock is specifically good as it provides all functionality to run a hotel with a modern mindset. Additionally, Clock comes with an eco-system of additional services to complete your tech stack.
I was involved in a project where we built an integration to clock. Really like what they do and how they work with us as partners. We have a good mutual understanding of what is needed for the market and with joint development we have built a good standard integration!
We are delighted to collaborate with CLOCK PMS.
It is a new generation PMS with a complete and open API.
All useful and necessary functions are available at a very attractive cost for the user.
the handling is simple and quick. The support is very reactive.
Question:
What differentiates this product or service from the competition?
Answer:
Clock gives you a stress-free way to increase guest satisfaction while improving efficiency in routine front-desk tasks, enhancing the hotel customer journey. The Guest Portal capabilities help reduce stress by empowering staff and guests to improve the stay experience at every touchpoint.
Showing all answers to: "What differentiates this product or service from the competition?"
Clock gives you a stress-free way to increase guest satisfaction while improving efficiency in routine front-desk tasks, enhancing the hotel customer journey. The Guest Portal capabilities help reduce stress by empowering staff and guests to improve the stay experience at every touchpoint.
Seamless mobile design means that you have your hotel PMS in your pocket wherever you go. Clock's functionality also allows for enhanced two-way guest engagement, allowing hoteliers to create memorable experiences by stepping away from their desks and meeting guests wherever they are.
The usability of the system throughout a hotel throughout all different departments works smoothly and saves huge amount of time. The Clock team is really nice and eager to provide a good helpdesk and great customer service.
I would say that as a product maybe not all that much. As a company and the service level they are at is the biggest difference! Easy to get help, get their insights and thoughts and also willing to listen.
The API is the strength of this software.
Third party partners can easily exploit it.
with clear and precise documentation.
I would also say that onboarding being simple the user has control over a large number of configuration functions recise documentation.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
You might consider engaging with the professional team at Clock PMS+ to gain firsthand experience with their solution. Exploring the platform directly can help you understand the unique benefits it offers and the difference it makes for existing clients. This approach provides valuable insight into how the product enhances operations and supports customer success.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
You might consider engaging with the professional team at Clock PMS+ to gain firsthand experience with their solution. Exploring the platform directly can help you understand the unique benefits it offers and the difference it makes for existing clients. This approach provides valuable insight into how the product enhances operations and supports customer success.
Be sure to take advantage of their great client support and organise a full demo of the product to see exactly how it can enhance or plug gaps in your hotel's operations. Because they have such a wide offering, it can sometimes feel daunting, but take the time to learn about the product - it's worth it.
My recommendation to hotels is to use a cloud based PMS as Clock offers as this enables you to have so many more flexibility. Clock PMS is extremely user-friendly and very reasonably priced for all great functionality that it offers.
Use the experta at clock to understand what set up fits you the best and they will be able to guide you all the way to success!
With our integration you get the smoothest ride all the way from sales to booking to after sales.
You can trust CLOCK PMS. It is a robust and proven company now for several years. The company innovates regularly and the software embeds the must-have of the moment. We should not neglect the learning logic because between the previous PMS and CLOCK there is a gap.
Recommended by
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John Bashtay
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Support
Verified Support
Clock has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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