Clock PMS+

4.7 (282 REVIEWS)

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HT Score  
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Christian, Martin, Hannah + 29 more experts recommend Clock Software

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Time for delightful hotel experiences

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Ratings Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

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Achievements

Trending Product

This vendor's trending score is rising, Clock PMS+ is the #31 most trending product in the Property Management Systems category (out of 310) and the #609 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Clock Software has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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81 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Clock PMS+
Founded in 1996 | Headquarters in London | 53 employees
Clock is a global cloud hotel solution company. Since launching one of the world’s first PMS systems in 1996, Clock now helps over 1600+ hotels, resorts, and groups in 65+ countries empower staff, delight guests, and stay competitive. Clock's full-suite PMS features tailored tools for Operations, Payments, and the Guest Journey, including integrated add-ons for events, restaurants, bars, and more.

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Capabilities

Empower Your Staff

Delight your guests

Stay competitive

Grow your services

Connect with everything

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

Clock Software has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

12

References

6

Featured Customers

Success Stories

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Clock Software doesn’t have any case studies available

Popularity by Segment

Size

2 | X-Small (1-9 room)

30 | Small (10-24 room)

95 | Medium (25-74 room)

44 | Large (75-199 room)

9 | X-Large (200+ room)

Country

51 | France

34 | Netherlands

23 | Belgium

23 | United States of America

16 | Bulgaria

16 | Germany

13 | Italy

8 | United Kingdom

8 | Spain

6 | Australia

6 | Sweden

6 | Slovenia

4 | South Africa

4 | Finland

3 | Netherlands Antilles

3 | Tanzania

3 | Austria

3 | Costa Rica

2 | Thailand

2 | Switzerland

2 | Armenia

2 | Canada

2 | Vietnam

2 | Chile

2 | Romania

1 | Iran

1 | Slovakia

1 | Greece

1 | Norway

1 | Russian Federation

1 | Puerto Rico

1 | Dominican Republic

1 | Zimbabwe

1 | Denmark

1 | Indonesia

1 | Cyprus

1 | Guadeloupe

1 | Philippines

1 | Estonia

1 | Argentina

1 | Malaysia

1 | Bolivia

1 | Hungary

1 | Mexico

1 | Korea, South

1 | Albania

1 | Myanmar

1 | United Arab Emirates

1 | Belize

Type

89 | Boutiques

44 | City Center Hotels

44 | Luxury Hotels

35 | Bed & Breakfast & Inns

28 | Resorts

27 | Hostels

13 | Vacation Rentals & Villas

12 | Branded Hotels

10 | Extended Stay & Serviced Apartments

9 | Limited Service & Budget Hotels

5 | Airport/Conference Hotels

2 | Motels

1 | Casinos

Region

201 | Europe

26 | North America

11 | Asia Pacific

8 | Africa

7 | South America

7 | Central America

6 | Oceania

2 | Middle East

Category

282 | Property Management Systems

Hotelier Rating

Excellent
236
Very Good
32
Average
10
Poor
4
Terrible
0

Property Size

  • X-Small (2)
  • Small (30)
  • Medium (95)
  • Large (44)
  • X-Large (9)

Country

  • France
    France
    (51)
  • Netherlands
    Netherlands
    (34)
  • Belgium
    Belgium
    (23)
  • United States of America
    United States of America
    (23)
  • Bulgaria
    Bulgaria
    (16)
  • Germany
    Germany
    (16)
  • Italy
    Italy
    (13)
  • United Kingdom
    United Kingdom
    (8)
  • Spain
    Spain
    (8)
  • Australia
    Australia
    (6)
  • Sweden
    Sweden
    (6)
  • Slovenia
    Slovenia
    (6)
  • South Africa
    South Africa
    (4)
  • Finland
    Finland
    (4)
  • Netherlands Antilles
    Netherlands Antilles
    (3)
  • Tanzania
    Tanzania
    (3)
  • Austria
    Austria
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Thailand
    Thailand
    (2)
  • Switzerland
    Switzerland
    (2)
  • Armenia
    Armenia
    (2)
  • Canada
    Canada
    (2)
  • Vietnam
    Vietnam
    (2)
  • Chile
    Chile
    (2)
  • Romania
    Romania
    (2)
  • Iran
    Iran
    (1)
  • Slovakia
    Slovakia
    (1)
  • Greece
    Greece
    (1)
  • Norway
    Norway
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Denmark
    Denmark
    (1)
  • Indonesia
    Indonesia
    (1)
  • Cyprus
    Cyprus
    (1)
  • Guadeloupe
    Guadeloupe
    (1)
  • Philippines
    Philippines
    (1)
  • Estonia
    Estonia
    (1)
  • Argentina
    Argentina
    (1)
  • Malaysia
    Malaysia
    (1)
  • Bolivia
    Bolivia
    (1)
  • Hungary
    Hungary
    (1)
  • Mexico
    Mexico
    (1)
  • Korea, South
    Korea, South
    (1)
  • Albania
    Albania
    (1)
  • Myanmar
    Myanmar
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Belize
    Belize
    (1)

Region

  • North America
    North America
    (26)
  • Europe
    Europe
    (201)
  • Asia Pacific
    Asia Pacific
    (11)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (7)
  • Central America
    Central America
    (7)
  • Africa
    Africa
    (8)

Hoteliers say

NEW AI Review summary

Hoteliers like Clock PMS+ for its comprehensive cloud-based platform that integrates seamlessly with various operational aspects, such as room reservations, rate management, and guest communication, significantly enhancing efficiency. Its intuitive interface and customizable features help streamline processes, reducing administrative burden and human error while boosting revenue through automatic upselling and extensive reporting capabilities. However, challenges with setup complexity, occasional system lag, and needs for additional customization are noted.

AI-generated from the text of customer reviews

User Interface & Ease of Use
Customer Feedback and Support
Advanced Features
Automation and Efficiency
Comprehensive Integrations
Training and Continuous Improvement
Setup and Customization Effort
Reporting and Analytics
Speed and Performance Issues
Localization and Language Support
6

A good PMS with all the basics covered

Owner from 10 to 24 room Luxury Hotel in Paje (Tanzania)

Verified
1 months ago
We have worked with Clock PMS for 7 years and it's been great to see the development of the tool, they have all the basics covered, it's fairly straight forward to use. The customer service is very fast and reactive. Overall it's a great PMS for small properties that work B2C.
Country Tanzania
Owner
Small Hotel
10

Clock PMS does it all, wish we would have found out even sooner

Owner from 50-74 room Boutique in Brugge (Belgium)

Verified
7 months ago
Things take less time and effort and it is great to be able to easily manage everything from one program, even when not at the office. Upselling with the guest engagement and price matching from the PMS during phone calls have had a very positive effect. It feels like the system is working for us rather than us working for the system.
Country Belgium
Owner
Medium Hotel
10

Very, very, very big improvement relative to our old PMS

Reception from 25-49 room in Ede (Netherlands)

Verified
7 months ago
Very modern and clever PMS. We are only working with it for a month now, but it is surprising us still every day. As long as your setup during the implementation is done properly, you will have a very decent system that will save a lot of work for you. The setup was quite a lot of precise work, but guided very professionally and at ease...
Country Netherlands
Reception
Medium Hotel
10

'Easy to operate' PMS

Ops director from 50-74 room Bed & Breakfast & Inn in Leiden (Netherlands)

Verified
7 months ago
If you know how to surf the internet, you know how to operate Clock. The PMS is utilized with all you need and is easy to personalize with all thinkable extra options/reports.
Country Netherlands
Ops director
Medium Hotel
10

Amazing Service and nice people!!

DIRECTOR from City Center Hotel in Barcelona (Spain)

Verified
7 months ago
It is easy to use and very intuitive. And the have an amazing Customer Support
Country Spain
DIRECTOR
10

This was an easy transition from our old PMS system to Clock+ PMS

COO from 10 to 24 room Extended Stay & Serviced Apartment in Cabarete (Dominican Republic)

Verified
7 months ago
We enjoy the integration from OTA's, Tour operators, Website bookings, and of course, the direct reservations all managed in one system and one calendar. The flexibility of the rate configuration is awesome. Communication tools like the guest mailer are a huge benefit. The Self Service Portal for the guest is unmatched. We researched the ma...
Country Dominican Republic
COO
Small Hotel
10

Turned my hotel around

Owner/General Manager from 50-74 room Luxury Hotel in Vumba (Zimbabwe)

Verified
17 months ago
True multi-currency pricing, payment, and reporting. Cloud-based. Direct commission-free booking engine. Good API support allowed us to work with our supplier to fiscalize in muti-currency from any device. The Cloud-based system makes it easy for me to monitor performance and an extensive control feature reports unusual activity. At the sam...
Country Zimbabwe
Owner/General Manager
Medium Hotel
10

Super nice help!

Front Office Manager from 50-74 room City Center Hotel in Leiden (Netherlands)

Verified
18 months ago
Clock employees always help us with patience and work solution-oriented. When we send a ticket, it is quickly picked up.
Country Netherlands
Front Office Manager
Medium Hotel
10

Staff

salesmanager from 100 to 199 room Bed & Breakfast & Inn in Leiden (Netherlands)

Verified
18 months ago
I always get help quickly and get clear answers to the questions I have. The contact I have is nice. Thank you Jim!
Country Netherlands
salesmanager
Large Hotel
10

Very Satisfied

Managing Partner from 200 to 499 room Airport/Conference Hotel in Pigeon Forge (United States of America)

Verified
18 months ago
Clock has great training plus will improve their software after recommendations are emailed! Very fast and has never slowed down.
Country United States of America
Managing Partner
X-Large Hotel
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