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Clock Hospitality Cloud
4.7 (282 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Clock Hospitality Cloud
Ranked 28 (out of 324) in Property Management Systems
Made for your hotel.
95% recommended by 201 hotels
Bell - AI powered product analyst
I analyzed all of Clock Software’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Clock PMS+ for its comprehensive cloud-based platform that integrates seamlessly with various operational aspects, such as room reservations, rate management, and guest communication, significantly enhancing efficiency. Its intuitive interface and customizable features help streamline processes, reducing administrative burden and human error while boosting revenue through automatic upselling and extensive reporting capabilities. However, challenges with setup complexity, occasional system lag, and needs for additional customization are noted.
Partners say
Industry experts recommend Clock PMS for its innovative, all-in-one cloud-based hotel management system. Unique features include seamless API integrations, extensive customization options, and a focus on automating guest interactions. Experts highlight Clock's ability to adapt swiftly to market needs, supported by a responsive and customer-focused team. Some concerns include complexity due to extensive features, occasional over-dependence on third-party integrations, and potential setup challenges.
Julia, Christian, Martin and 30 others
Read their recommendationsWhat Types of Hotels Clock Software is Popular For
Size
5 | X-Small (1-9 room)
45 | Small (10-24 room)
112 | Mid-Sized (25-74 room)
72 | Large (75-199 room)
17 | X-Large (200+ room)
Country
51 | France
33 | Netherlands
24 | United States of America
23 | Belgium
16 | Bulgaria
16 | Germany
13 | Italy
6 | Australia
6 | United Kingdom
6 | Sweden
5 | Spain
4 | Finland
4 | South Africa
3 | Slovenia
3 | Mexico
3 | Costa Rica
3 | Thailand
2 | Canada
2 | Romania
2 | Switzerland
2 | India
2 | Austria
2 | Argentina
2 | Chile
2 | Vietnam
2 | Armenia
1 | Iran
1 | Zimbabwe
1 | Uganda
1 | Belize
1 | Slovakia
1 | Indonesia
1 | Denmark
1 | Russian Federation
1 | United Arab Emirates
1 | Cyprus
1 | Estonia
1 | Malaysia
1 | Myanmar
1 | Bolivia
1 | Albania
1 | Hungary
1 | Korea, South
Type
141 | Boutiques
94 | Bed & Breakfast & Inns
82 | City Center Hotels
71 | Airport/Conference Hotels
63 | Luxury Hotels
60 | Limited Service & Budget Hotels
54 | Resorts
52 | Branded Hotels
34 | Hostels
25 | Extended Stay & Serviced Apartments
13 | Vacation Rentals & Villas
3 | Casinos
2 | Motels
1 | RV Parks & Campgrounds
Region
189 | Europe
29 | North America
13 | Asia Pacific
8 | South America
6 | Oceania
6 | Africa
2 | Middle East
1 | Central America
Category
282 | Property Management Systems
Didn’t find what you were looking for?
What is Clock Software?
Founded in 1996 | Headquarters in London | 53 employees
Clock Hospitality Cloud is a comprehensive cloud-based hotel management system that enhances hotel operations by integrating room reservations, rate management, guest communication, and digital engagement. Its intuitive interface streamlines processes, minimizes administrative burdens, and reduces human error. Clock Hospitality Cloud boosts revenue through automatic upselling and extensive reporting capabilities. The platform supports secure, automated payment processing and offers seamless API integrations for existing systems, making it versatile and adaptable to various business needs.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Clock Software products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Clock Software Reviews Analyzed: 210
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Clock Software Expert Recommendations Analyzed: 32
Read expert recommendationsDescription provided by Clock Software
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Clock Software's Provided Description:
"<p>Clock Hospitality Cloud offers intuitive systems that enhance hotel operations through ongoing innovation. Our cloud-based solution facilitates hotel management, digital guest engagement, event management along with secure and automated payment processing from any internet-connected device. Clock Hospitality Cloud provides a solution for all hotel departments and features an open API system, allowing hotels to integrate their existing solutions if needed.</p>"
FAQs
Clock Hospitality Cloud Alternatives
Not sure if Clock Software is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Easy to Use and Learn
Easy to Use and Learn
The solution is user-friendly, allowing quick system navigation and efficient task completion. The simple onboarding process, with specialist support, ensures a smooth transition. Users can manage bookings and check availability with minimal training, thanks to clear navigation and streamlined workflows.
Automated Guest Journey: Check-In, Upselling, and More
Automated Guest Journey: Check-In, Upselling, and More
The full-featured digital guest experience, allowing guests to handle tasks like online check-in, filling registration forms, selecting rooms, and ordering services through the MyBooking Portal. Guests can also manage their billing and payment, and use self-checkout options. These features reduce manual processes for both guests and staff, improving efficiency throughout the stay.
Payment Process automation
Payment Process automation
Manages payments automatically, including pre-authorizations, collections, and releases with integrated processors. Features a billing portal for easy invoicing and real-time tracking. Ensures security with 3D secure and PCI compliance, and simplifies deposits, cancellations, and chargebacks, reducing manual work and improving efficiency in guest payment management.
Multi Property Functionality
Multi Property Functionality
It facilitates cross-property configuration and reporting. Guest information is integrated across locations for enhanced recognition, while customizable user roles and permissions provide tailored access.
Dynamic Pricing Strategies
Dynamic Pricing Strategies
Set your rates, rules, products, and segments with flexible controls based on demand and occupancy. Occupancy-based pricing allows you to optimize as often or as little as needed to boost both profit and occupancy. Dynamically adjust rates, bundle services, and synchronize changes across channels in real time. This feature simplifies rate management while ensuring your property is positioned for maximum revenue during peak and low-demand periods
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Event Modul
Event Management Software
The event module helps users manage event details, from booking venues and catering to handling guest accommodations. It allows creating event pages for scheduling, resource allocation, and expense management, with automatic updates for changes. It also stores key communications, like contracts and Banquet Event Orders (BEOs), for easy access.
Fully Integrated Direct Booking
Booking Engine
BookDirect integrates directly, allowing real-time management of reservations and availability. It supports group bookings, letting guests reserve multiple rooms at once. Features like promo codes, best-rate badges, and upselling options are designed to increase conversions. With a mobile-first design, BookDirect ensures smooth booking experiences across all devices. Integration options include simple external links or inline embedding for a seamless booking flow on your website.
Mobile-Integrated Housekeeping
Housekeeping Software
Eliminate slow, manual room updates and the need for printed lists with a mobile-friendly housekeeping system fully integrated into the PMS. Easily assign tasks, track room status in real-time, and automate schedules for a more efficient workflow. Housekeeping teams can update and access information on the go, with the ability to track and manage lost and found items.
Clock Software Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Clock Hospitality Cloud is the #29 most trending product in the Property Management Systems category (out of 324) and the #647 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreClock Software has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Clock Software Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Clock Software to Top Alternatives
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Want to find out if Clock Software is the best fit for your hotel?
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Hotelier Rating
Looking for specific info?
6
A good PMS with all the basics covered
Owner from 10 to 24 room Bed & Breakfast & Inn in Paje (Zanzibar Archipelago)
Verified
14 months ago
We have worked with Clock PMS for 7 years and it's been great to see the development of the tool, they have all the basics covered, it's fairly straight forward to use. The customer service is very fast and reactive. Overall it's a great PMS for small properties that work B2C.
Zanzibar Archipelago
Zanzibar Archipelago
Owner
Small Hotel
10
Clock PMS does it all, wish we would have found out even sooner
Owner from 50-74 room Boutique in Bruges (Belgium)
Verified
2 years ago
Things take less time and effort and it is great to be able to easily manage everything from one program, even when not at the office. Upselling with the guest engagement and price matching from the PMS during phone calls have had a very positive effect. It feels like the system is working for us rather than us working for the system.
Belgium
Belgium
Owner
Mid-Sized Hotel
10
Very, very, very big improvement relative to our old PMS
Reception from 25-49 room Branded Hotel in Ede (Netherlands)
Verified
2 years ago
Very modern and clever PMS. We are only working with it for a month now, but it is surprising us still every day.
As long as your setup during the implementation is done properly, you will have a very decent system that will save a lot of work for you. The setup was quite a lot of precise work, but guided very professionally and at ease...
Netherlands
Netherlands
Reception
Mid-Sized Hotel
10
'Easy to operate' PMS
Ops director from 50-74 room Bed & Breakfast & Inn in Leiden (Netherlands)
Verified
2 years ago
If you know how to surf the internet, you know how to operate Clock. The PMS is utilized with all you need and is easy to personalize with all thinkable extra options/reports.
Netherlands
Netherlands
Ops director
Mid-Sized Hotel
10
Amazing Service and nice people!!
DIRECTOR from 10 to 24 room City Center Hotel in Barcelona (Spain)
Verified
2 years ago
It is easy to use and very intuitive. And the have an amazing Customer Support
Spain
Spain
DIRECTOR
Small Hotel
10
This was an easy transition from our old PMS system to Clock+ PMS
COO from 10 to 24 room Extended Stay & Serviced Apartment in Cabarete (Caribbean)
Verified
2 years ago
We enjoy the integration from OTA's, Tour operators, Website bookings, and of course, the direct reservations all managed in one system and one calendar. The flexibility of the rate configuration is awesome. Communication tools like the guest mailer are a huge benefit. The Self Service Portal for the guest is unmatched. We researched the ma...
Caribbean
Caribbean
COO
Small Hotel
10
Turned my hotel around
Owner/General Manager from 50-74 room Luxury Hotel in Mutare (Zimbabwe)
Verified
2 years ago
True multi-currency pricing, payment, and reporting. Cloud-based. Direct commission-free booking engine. Good API support allowed us to work with our supplier to fiscalize in muti-currency from any device. The Cloud-based system makes it easy for me to monitor performance and an extensive control feature reports unusual activity. At the sam...
Zimbabwe
Zimbabwe
Owner/General Manager
Mid-Sized Hotel
10
Super nice help!
Front Office Manager from 75-99 room City Center Hotel in Leiden (Netherlands)
Verified
3 years ago
Clock employees always help us with patience and work solution-oriented. When we send a ticket, it is quickly picked up.
Netherlands
Netherlands
Front Office Manager
Large Hotel
10
Staff
salesmanager from 100 to 199 room Bed & Breakfast & Inn in Kampala (Uganda)
Verified
3 years ago
I always get help quickly and get clear answers to the questions I have. The contact I have is nice. Thank you Jim!
Uganda
Uganda
salesmanager
Large Hotel
10
Very Satisfied
Managing Partner from 200 to 499 room City Center Hotel in Pigeon Forge (United States of America)
Verified
3 years ago
Clock has great training plus will improve their software after recommendations are emailed! Very fast and has never slowed down.
United States of America
United States of America
Managing Partner
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Clock PMS+ is a game-changer for hoteliers seeking seamless operations and guest satisfaction. Its intuitive design and comprehensive features integrate perfectly with Hotellistat’s all-in-one platform, enabling data-driven decisions and enhanced automation. The real-time synchronization of data empowers users to streamline processes, optimize revenue, and elevate guest experiences. Clock Software’s commitment to innovation and reliability aligns perfectly with Hotellistat’s mission, making it a trusted partner for modern hospitality management.
Showing all answers to: "What does this product or service do well?"
Clock PMS+ is a game-changer for hoteliers seeking seamless operations and guest satisfaction. Its intuitive design and comprehensive features integrate perfectly with Hotellistat’s all-in-one platform, enabling data-driven decisions and enhanced automation. The real-time synchronization of data empowers users to streamline processes, optimize revenue, and elevate guest experiences. Clock Software’s commitment to innovation and reliability aligns perfectly with Hotellistat’s mission, making it a trusted partner for modern hospitality management.
The hotel PMS system helps our customers to digitalise their processes, to simplify them and to put the focus back on the guest. The system wonderfully supports the daily work at the reception and assists with customer data maintenance, which is the basis for a successful business.
Clock PMS changes hoteliers tasks from managing rooms to engaging guests. It's a good PMS as well for single or multi properties. The many features allorw the hotelier to have all the needed systems on one plateforme.
Clock PMS has a great user-friendly system. The integration between both systems allows Clock customers to provide their guests with an innovative, new-age guest experience while on the hotel's end it allows seamless and simple operation.
Clock is a great partner of ours. HKeeper integration with Clock is innovative and provides a high level of service to both of our customers and partners. The Clock team has been extremely delightful to work with.
Question:
What differentiates this product or service from the competition?
Answer:
Clock PMS+ differentiates itself through its seamless cloud-based architecture, user-friendly interface, and strong emphasis on automation and guest self-service. Its ability to integrate effortlessly with a wide range of third-party systems, including Hotellistat, ensures a unified tech stack for hoteliers. Unique features like advanced guest-facing tools (e.g., self-check-in and mobile room keys) enhance the guest experience while reducing operational friction. Additionally, its scalable and modular approach makes it suitable for hotels of all sizes, ensuring adaptability to evolving market demands.
Showing all answers to: "What differentiates this product or service from the competition?"
Clock PMS+ differentiates itself through its seamless cloud-based architecture, user-friendly interface, and strong emphasis on automation and guest self-service. Its ability to integrate effortlessly with a wide range of third-party systems, including Hotellistat, ensures a unified tech stack for hoteliers. Unique features like advanced guest-facing tools (e.g., self-check-in and mobile room keys) enhance the guest experience while reducing operational friction. Additionally, its scalable and modular approach makes it suitable for hotels of all sizes, ensuring adaptability to evolving market demands.
Using the hotel PMS alone is good, but offering an interface to different systems with the numerous possibilities is better. The interface to Betterspace and our in-room tablets is a very good support in guest communication and care.
The features ! Having a single platform for messaging the guests, to manage bookings, to manage your staff, for mobile check-in, for housekeeping is a real plus for your hotel's efficiency and management.
Clock PMS software is innovative and is well thought to address the day-to-day needs of the end-users - the hoteliers. One example is the fact Clock has mobile-based access as well as desktop. This allows the hotelier to access the PMS from anywhere at any time.
Clock system helps to avoid costly errors by implementing automation to the system. They put technology first and act as an agile organization. From the top-down, every employee shows characteristics of empowerment and ownership.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you're considering Clock PMS+, focus on leveraging its integrations and automation capabilities to the fullest. Pair it with tools like Hotellistat for comprehensive revenue management and operational insights. Investing time in properly configuring the system to match your property’s workflows will unlock its full potential, streamline your operations, and enhance guest satisfaction. Prioritize training your team to utilize its guest-facing features, such as self-check-in, which can significantly elevate the guest experience while reducing front desk workload.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you're considering Clock PMS+, focus on leveraging its integrations and automation capabilities to the fullest. Pair it with tools like Hotellistat for comprehensive revenue management and operational insights. Investing time in properly configuring the system to match your property’s workflows will unlock its full potential, streamline your operations, and enhance guest satisfaction. Prioritize training your team to utilize its guest-facing features, such as self-check-in, which can significantly elevate the guest experience while reducing front desk workload.
There are many PMS systems on the market. The hotleier must decide which system best suits his needs and requirements. The idea of "API First" must play a role. Clock PMS fulfils this criterion perfectly!
Consider all the systems you already have in you hotel befor subscribing. The amount of tools provided by Clock PMS can replace many of your existing softwares. Book a demo on their website for more info
For hoteliers looking for an innovative and simple to use PMS solution, Clock is a great provider. We hear very good feedback from our joint clients and are always happy to give a recommendation when hoteliers are looking to move to a cloud-based PMS solution.
It's a product that is easy to use and customize, hoteliers can connect add-ons any time thanks to the comprehensive API. It is an amazing product for an independent hotel and chain of the hotels as well.
Recommended by
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Head of Sales & Marketing
@
Hotellistat GmbH
Christian Heineck
Customer Care
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Betterspace
Martin Lebrun
Content Marketer
@
Bowo
Hannah Efroni
Business Development Director
@
EasyWay
Svetlana Udalov
Founder & CEO
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HKeeper Global LLC
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Sr. Manager, Global Alliances
@
IDeaS
Jonathan Rojas
Co-Founder
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CEO
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Tamir Laron
Head of customer success
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Karim Parto
Commercial Director
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Founder & CEO
@
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Business Development manager
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COO
@
Qualitelis
Ulli Kastner
CEO
@
myhotelshop GmbH
Lana Udalov
CEO
@
HKeeper US LLC
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Senior Director, Global Marketing
@
Cendyn
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Senior BDM, Partnerships
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SiteMinder
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Commercial Director
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CEO
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Product Lead
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Support
Verified Support
Clock Software has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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