This post was originally submitted by ProfitSword

ALICE by Actabl Completes Two-way Integration with Maestro Property Management System

Hospitality’s leading operations management suite now fully integrated with Maestro PMS to provide a stable and seamless comprehensive data solution for hoteliers.

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Actabl, the industry?s first and only integrated hotel operations, business intelligence and labor management solution, has successfully completed a new two-way integration between its industry-leading ALICE operations management platform and the Maestro Property Management System (PMS). The preferred browser-based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups, Maestro?s seamless communication with the ALICE platform provides a host of operational benefits for hoteliers. This includes eliminating discrepancies in data between systems that could potentially lead to inaccurate guest information, poor customer response times and missed revenue opportunities.

Maestro?s latest API, the two-way interface dramatically improves the accuracy and consistency of the data utilized by both systems to ensure greater efficiency in overall hotel operations. The system automatically resyncs the latest housekeeping status for single or multiple rooms from Maestro to ALICE to prevent data discrepancies. It also resyncs up to 7 days of reservations from Maestro to assure high-quality reservation data and maintain consistency within systems. ALICE users have the ability to configure alerts for both reservations and incoming guest updates to detect any potential outage.

?We are thrilled to be able to offer our hotelier customers using the ALICE platform this seamless integration with the popular Maestro PMS,? said Summer Guan, Director of Product Integration, ALICE by Actabl. ?As one of the industry leaders in comprehensive property operations and management solutions, Maestro shares our mission of creating both property- and enterprise-level data solutions that maximize operational efficiency for hotel management and staff, while supporting guest service and satisfaction.?

The new integration provides real-time delivery of Maestro booking information to the ALICE platform whenever reservations are created, modified, or canceled, to ensure that hotel staff have the most up-to-date guest and booking information. Guest arrival statuses, such as check-in, check-out and room move events, are also pushed in real time to ALICE. Housekeeping status data is shared and synced between the systems with bi-directional functionality, providing front desk and housekeeping staff with the latest updates on room availability for early check-ins without the need for manual entry.

?In today?s demanding travel environment, instant communication and timely access to information is crucial to maintaining the smooth flow of hotel operations and service,? said Warren Dehan, president of Maestro. ?We are always seeking out partnerships with like-minded organizations who can complement the abilities of our solutions in addressing these goals. Our new integration with Actabl will help eliminate many of the challenges the industry faces in swiftly communicating information and updates to various property teams. We look forward to further expanding our collaboration with Actabl as we work to provide hospitality professionals with enhanced value in running a smarter, more responsive and profitable business.?


About Actabl

With a comprehensive suite of industry-leading technology solutions designed to meet the evolving needs of the global hospitality industry, Actabl provides all the insight and intelligence today?s hoteliers need to enhance operational efficiency, improve guest experience, and increase profitability at the individual, team, property, and enterprise levels. Bringing together the industry?s most powerful and proven brands, Actabl?s integrated solution includes ProfitSword?s AI-powered business intelligence technology, Hotel Effectiveness? complete labor optimization system designed for hotels and hotel management companies, ALICE hotel operations management platform, and Transcendent?s advanced asset management. With a global team of 250+ employees boasting over 1,000 years of combined hospitality experience, Actabl serves the technology needs of more than 10,000 properties in hospitality markets around the world.


About Maestro

Maestro is the preferred Web Browser-based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro?s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro?s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro?s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive.

About Actabl

ALICE by Actabl is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE by Actabl works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People’s Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year.