ALICE to Showcase Latest Advances in Hotel Staff Productivity and Guest Service With Unveiling of New Housekeeping Solution Features at HITEC Orlando

Award-winning hotel operations management platform adds new functionality to enable more efficient tracking of extra room items, connected guestroom management, turndown service and the ability to reprioritize assignments in real-time.

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 ALICE, the leading hospitality operations and management software platform, has today announced a range of advanced feature upgrades for its Housekeeping solution to empower hotel staff with enhanced efficiency in managing daily tasks and guest-related requests. With these new enhancements set to be demonstrated at HITEC Orlando from June 28-30, attendees who schedule a demo at booth #829 can discover how to enable leaner operations capable of sidestepping labor shortage challenges, while meeting growing guest expectations for a cleaner and more responsive hotel environment.

 

Turndown Service maximizes efficiency with end-to-end task automation

Recently named the best housekeeping software by the HotelTechAwards, the ALICE Housekeeping solution’s latest enhancements take property efficiency to new heights with features such as Turndown Service, a new function that fully automates the monitoring and assigning of all turndown-related tasks. Eliminating tedious manual processes prone to human error, Turndown Service provides housekeeping staff with a real-time and mobile accessible snapshot of precisely which rooms require a turndown and the level of service required. Turndown Service’s ability to remove guesswork is achieved by seamlessly integrating with a hotel’s PMS, with tasks assigned to housekeepers based on reservation information, such as the reservation status. The feature allows managers to effortlessly assign and update tasks and monitor the progress of assignments in real-time, regardless of where their housekeeping teams are located.

 

 

Ensure swift responses to guest requests for extra amenities

With housekeeping responsibilities subject to sudden change as guests arrive or leave, Housekeeping now also provides supervisors with the hassle-free ability to reprioritize employee tasks as business needs evolve. With just the push of a button, Mobile Rooms Reorder instantly sends updates to staff devices, alerting them to a need to refocus their efforts on more pressing assignments. This can include cleaning a room for a guest who has checked-in early or a guestroom requiring more intensive cleaning. Mobile Rooms Reorder even allows managers to reprioritize cleaning rooms based on guestroom type.

 

 

 

Complete tasks while respecting guest privacy with Return Later

“Hotel housekeeping departments are essential to providing guests with exceptional experiences and a clean and safe environment. However, our industry is going through a historic labor shortage, the cost of labor is higher than ever, and labor experience levels are at an all-time low,” said Jason Luo, CEO of ALICE. “Our Housekeeping solution directly addresses the labor challenges faced by hoteliers. It leads to higher team productivity and team member eNPS while providing visibility and accountability to ensure no guest expectation is missed. By providing a single comprehensive tool featuring real-time updates and seamless two-way communication, we look forward to demonstrating to our customers and HITEC attendees how operational complexities that stand in the way of running a streamlined, adaptive and successful hotel operation can be overcome.”

Also new to Housekeeping is the ability to effortlessly track and manage requests for extra guestroom items, including foldout beds, cribs or exercise equipment. With guests frequently becoming frustrated due to item delivery delays, the new Housekeeping feature prevents housekeeping staff from needlessly wasting time searching for items by providing real-time visibility into the precise location of a requested amenity. In addition, by fully digitizing the entire process, employees can also instantly determine available inventory levels to ensure a swift response to guest requests.

Further boosting housekeeping efficiency is the upcoming Connecting Rooms feature release, allowing employees to identify which guestroom connecting doors are being utilized by guests traveling within the same party. Accessible via an employee’s device and with user-friendly icons that intuitively depict which guestrooms have been merged, Connecting Rooms ensures that staff always know how to best approach room cleaning assignments to ensure maximum efficiency. Using the additional new feature, Return Later, employees can even prevent housekeeping tasks from slipping under the radar whenever a guest requests services to be performed later.

ALICE Housekeeping’s latest features will be showcased at HITEC booth #829.

About ALICE

ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People's Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year.