Amadeus Announces Agreement with Marriott International to Deploy Transformative, Cloud-Based CRS Solution

Marriott will leverage industry-leading capabilities from the Amadeus Central Reservations System (ACRS) to enhance travel offerings and increase guest personalization

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Amadeus today announces an agreement with Marriott International to deploy the Amadeus Central Reservations System (ACRS) to modernize Marriott’s reservation infrastructure in the coming years. Integrating the ACRS will ultimately replace Marriott’s proprietary reservations system and expand its commerce capabilities, including enabling travelers to personalize their travels, by providing greater flexibility in choosing guest room attributes, and purchasing products like spa and golf when booking a stay. 

The ACRS has been built to support the needs of enterprise hotel companies, including the integration of the hotel brands’ proprietary ecosystem, such as property management systems, loyalty programs, revenue management systems, data warehouses, and other third-party systems. Streamlining the integration points through a modern CRS platform increases operational efficiency and reduces IT complexity for both corporate and on-property users. The cloud technology architecture further enables ultra-high availability and ultra-fast response times, with the additional benefit of resilient, seamless servicing.

Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus comments, “We are excited to work with Marriott to deliver our next-generation technology throughout its portfolio. Adding Marriott to the global community of hotel brands choosing Amadeus to evolve their technology ecosystems supports our transformational vision and long-term investments to the industry. This platform empowers our customers to be able to meet ever-changing traveler expectations while gaining a single, consolidated view of data for more strategic decision-making.”

We look forward to working with Amadeus and leveraging its CRS technology that will support our strategic vision to create a robust travel retailing platform for our guests and hotels,” says Drew Pinto, Global Officer, Distribution, Revenue Strategy, Engagement Centers & Global Sales, Marriott International. “It will make the breadth of Marriott’s travel offerings more readily available to customers, giving them more choices to personalize their experience when they book travel with us.”

About Amadeus

Amadeus powers more personalized and authentic travel experiences. Our solutions are de-signed to enrich every stage of the traveler journey and help hospitality providers acquire, service, and retain guests by profitability driving demand and converting them into loyal fans.   

Backed by over 30 years of experience, we design open, cutting-edge software to provide the most efficient, trusted, and reliable systems for our customers. With experts in 175+ countries, we have a deep understanding of the hospitality industry and a desire to enable our hotel partners to create memorable guest experiences.