Asksuite Wins Three Awards by HotelTechReport Including People’s Choice Awards
Recognized by hoteliers in 3 categories, Asksuite is off to a great start in 2023
2023 started off well for Asksuite. The company brought home three HotelTechAwards, including #1 Live Chat and Chatbot for the fourth time in a row, #5 People’s Choice Award, and #3 Best Place to Work. These awards confirm Asksuite as a global leader among the most innovative and customer-centric hotel tech companies.
The Hotel Tech Awards are the industry's only data-driven prize where winners aren't determined by a handful of judges or popularity votes but by product reviews from a global community comprised of over 800,000+ hoteliers, who visited HTR during this year's awards period, contributing more than 16k+ new verified product reviews, making this the most competitive year in HotelTechAwards history.
Despite facing such staggering numbers, Asksuite remains undefeated, scoring the winning position as the #1 Live Chat and Chatbot Solution for the 4th consecutive year. Asksuite achieved a 100/100 score with 417 reviews and 33 partner recommendations, having been recommended by 98% of hoteliers.
The People’s Choice Award is the most competitive Hotel Tech Award category. Being named 5th place overall confirms Asksuite is among companies whose customers strongly value relationships and partnerships. The key factors used to determine the annual People’s Choice Award include total verified customer reviews, geographic reach of reviews, and overall review sentiment, and ratings.
Additionally, being ranked #3 Best Place to Work confirms that Asksuite fosters a wonderful work environment for employees. As the demand for talent has never been greater, ranking #3 overall in this category signifies that some of the most sought-after professionals in the market choose to be a part of the company and help it deliver higher-value service.
“As many parts of the world head into recession, capturing highly profitable direct bookings and bringing automation to customer service will become more important than ever,” explains Hotel Tech Report CEO, Jordan Hollander. “And Asksuite's clients rave about the ability of their AI Booking Assistant product to do exactly that.
Even the best hotel websites have information that's hard for market buyers to find. Answering those critical questions in real time could mean the difference between converting a booker and losing the booking to an OTA or competitor. It's no secret why 98% of Asksuite's clients highly recommend the product to their peers on HotelTechReport.com."
The reviews for Asksuite highlight its 360° platform and features such as a seamless direct booking process, integration compatibility, partner network strength, customer support quality, implementation, and market share, among others. You can browse the hundreds of verified Asksuite reviews that exemplify how the company has earned its position as #1 live chat and chatbot software solution for hotels for the last 4 years by visiting Asksuite's official page on the Hotel Tech Report.
Asksuite’s technology efforts allow hoteliers to have access to easy and insightful tools to seamlessly reach travelers across the globe, driving reservations.
“2022 was a great year for Asksuite. We’re the first full omnichannel service platform in hospitality by adding email and telephone as new channels, in addition to Instagram, Website Chat, Facebook Messenger, Google, and WhatsApp. We launched more than 40 features last year, delivering full control of all service channels and reservation agents' performance in one platform. This 2023 award cements our position as a company that’s well aware of the impact customer service and communication can have in increasing hotels’ direct bookings and revenue. We’ll continue to ensure fewer communication breaks between travelers and hotels, empowering reservation agents to increase service and sales productivity with agility in the service process, sharp management control, and a reduction in the loss of engagement, turning conversion rate into sales,” Asksuite’s CEO, Rodrigo Teixeira, commented about the award.
This December, the company reached the impressive mark of 200M messages exchanged to assist travelers, helping thousands of hoteliers from all over the world offer fast responses and never allowing leads to go cold.
“We love the way the software is intuitive. It enables customers to have questions answered swiftly. We’re impressed by the support team, who are very helpful and always offer advice and ways to improve the offering. Our chatbot has reduced the number of calls we receive, shown us areas of interest for our customers, and enabled us to upsell. Bravo!” says one manager of a luxury hotel in the UK.
Asksuite’s driven engineers keep working to showcase a clever product, featuring more than 250 integrations with a range of tech solutions, advanced AI and natural language, and omnichannel software with an easy interface.
The company offers full customer service backup that enables hotel reservation agents to improve sales performance while decreasing the operational demand through Artificial Intelligence. The results for hotels are skyrocketing sales growth and increased productivity, as explained by a customer:
“Asksuite makes it so simple, the system does most of the work for us and supports upselling on our website and through our social channels. As a user, you can be as involved as you want. The live chat generates great inquiries and opportunities to increase your direct booking levels. It’s very easy to set up, use, and maintain and has become a central part of the lead generation and support at our hotels. It provides great help and support to maintain the system. This tool just doesn't assist in our communication with customers, it also generates its own revenue and supports the service that we provide our customers. It has improved our level of customer support services and allowed us to be available 24 /7,” says a hotel group revenue manager at a luxury hotel chain in Ireland.
On top of everything, the company also reached a Level III Global Support Certification by Hotel Tech Report at the end of last quarter, ending 2022 at an impressive point.
The HotelTechAwards determine the best hotel software products across every category based on customer feedback and key proprietary data signals, such as integration compatibility, organizational health, market share, partner network strength, and customer support quality.
Winners are selected from the top hotel software products around the world. Hotel Tech Report analyzes more than 100,000 data points to determine the best products in the market.
