The Joseph, a Luxury Collection Hotel, Nashville Deploys INTELITY In-Room Tablets to Engage Guests and Enhance Their Experience
Tennessee’s most sophisticated new hotel offers safe, elevated contactless service options for guests and staff through in-room tablets and new staff management technology
INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today its partnership with The Joseph, a Luxury Collection Hotel, Nashville. The sophisticated downtown Nashville hotel, newly opened in the heart of SoBro, has deployed key elements of the INTELITY platform, including 12-inch iPads in every guest room and INTELITY’s staff solution, GEMS®.
With the INTELITY in-room tablets now implemented at the property, guests can access any of the hotel’s amenities and services from tablets located directly at their bedside. Using the tablets, they’re able to explore more information about the hotel and local attractions, make reservations at Yolan–the hotel’s fine Italian restaurant–as well as at its popular rooftop lounge Denim, order in-room dining, request contactless service, book a spa service, and much more. In addition to the digital capabilities, the tablets are also an easy-to-clean and eco-friendly alternative to printed collateral.
The staff portion of the platform is also transforming guest engagement. The team can tailor and send messages to guests, run targeted marketing campaigns, and utilize the system for additional and meaningful guest touchpoints. Meanwhile, GEMS automates guest requests and orders on the backend, streamlining service to ensure satisfaction reaches the highest possible levels. At the same time, it delivers deep business insights to the management team, allowing them to make adjustments and enhance processes accordingly.
“We pride ourselves on carefully and intentionally crafting every part of the guest experience, and the INTELITY platform plays a critical role in how we are making guests feel welcome and comfortable while in their room,” noted Raj Radke, General Manager at The Joseph. “This range of contactless service offerings puts our commitment to safety on full display.”
Opened in August 2020, The Joseph is quickly gaining an impressive reputation nationwide for stunning design, thoughtfully appointed guest rooms and suites, world-class dining options, and its idyllic spa and salon. Located steps from Music City Center and the Nashville Symphony, the 21-story hotel unites cultural and artistic diversity, history, design, and Southern hospitality in a newly constructed building, adding to the city’s iconic skyline while revealing a sophisticated guest experience. Experiential moments present themselves at every turn within the 297-room hotel, where guests “live with art." The Joseph features contemporary architecture and design and more than 1,100 works of art. The culinary program is led by Michelin-starred chef Tony Mantuano and wine expert Cathy Mantuano, who are respected worldwide for their distinctive brand of hospitality and culinary excellence. Rose, encompassing a 5,500-square-foot spa and salon, serves as the property’s epicenter of wellness.
“The Joseph is an excellent property primarily because it understands what today’s guests are looking for—not a one-size-fits-all experience, but one that’s both tailored to the city and personalized for the guests,” said Robert Stevenson, CEO of INTELITY. “The hotel celebrates Nashville in a unique way and is also now engaging guests by offering the digital convenience modern travelers seek.”