Oaky and Protel Upgrade Integration to Offer Fully Automated Upselling

Now protel users can digitally upsell on 100% autopilot mode for most deals, with automated personalisation included, so guests only see what is relevant to them.


Oaky and protel have launched a 2-way integration, enabling automatically updated upgrades or services in the protel PMS.

The core advantages of the integration: Hoteliers already making use of the original Oaky protel integration will be familiar with the fact that the partnership allows Oaky to use hotel guest data from protel in order to send customised upselling offers to guests. 

 Oaky leverages information like check-in and check-out dates, room type booked, number of guests etc. to segment guests and make sure they’re only shown deals that are relevant to their stay.

 “As protel continues to innovate and enable superior guest experiences, this partnership will give our clients a state-of-the-art solution to increase total revenue in a fully automated way. Sensible to our industry’s challenges, we built an integration together with Oaky that allows hoteliers to run upselling on auto-pilot and have more time to focus on their guests.” Wilco de Weerd, Director of Partnerships at protel.

“We are thrilled to have continued developing our integration with one of the most innovative providers in the hotel tech space, bringing the protel Oaky collaboration to a whole new level. Now our mutual clients can not only increase their overall revenue and further personalise their service, but do so without any added manual work” Erik Tengen, co-founder of Oaky.

More automation = more revenuu: Oaky’s 2-way integrations, used by hundreds of hotel customers across the globe, demonstrates that fully automated upselling leads to higher conversion rates. Human error is reduced, time is saved and those in charge of delivering the add-on services have more time to get organised.

How will the 2-way integration work at a protel hotel? When a guest requests an available room upgrade or service, their requests are automatically pushed to the hotel’s protel PMS without the need to manually approve or reject requests.



protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business.

Formed 25 years ago in Dortmund, Germany, shaped by one of the most dynamic overseas investment markets in the world, the beating heart of this modern software company serves only hospitality.

About Oaky

Oaky is a hyper-personalised and automated upsell engine that helps hotels drive additional profit from their existing customers by delivering a superior guest experience. Browsing from best-selling upsell offers, hoteliers can add personalised guest-facing deals in a few clicks, and promote them through perfectly timed guest communication. Oaky is trusted by innovative hotels, groups and chains across the globe, including the likes of Amaris Hospitality, Onyx Hospitality & Radisson Hotel Group.