RoomRaccoon and GuestRevu Integrate Solutions

Providing real value for hoteliers


Life in the hospitality industry can be chaotic at the best of times, which is why it’s so important to work with technology that streamlines and simplifies your daily operations. As such, GuestRevu and RoomRaccoon are delighted to announce their new system integration which promises to save hoteliers valuable time and help them better connect with guests.


The integration between RoomRaccoon’s property management system and GuestRevu’s direct guest survey tool allows feedback requests to be automatically sent once a guest checks out of a property, enabling the companies’ mutual clients to get more detailed feedback on a regular basis.

As a TripAdvisor Platinum Partner, GuestRevu’s integration with the review giant also encourages guests to leave reviews on the platform directly from the questionnaire, ensuring hotels receive an increased number of fresh reviews and thereby improve their ranking. GuestRevu has helped their clients increase TripAdvisor reviews collected by more than 300% compared to those collected organically.

Properties can view and respond to direct and online feedback on their GuestRevu dashboard, and are able to draw on valuable insights to make more informed operational improvements and provide the best possible experience to their guests.

RoomRacoon is a rapidly growing company that provides an all-in-one PMS, booking engine and channel manager solution, helping hoteliers around the world increase direct bookings and save valuable time in daily operations.

“RoomRaccoon and GuestRevu are a perfect fit. Both companies were built with the aim of making the lives of hoteliers as easy as possible,” says GuestRevu Founder and CEO, Chris Alexandre. “With RoomRaccoon’s consolidated solution and GuestRevu’s online reputation tools, hotel staff have the time, resources and insights they need to create incredible guest experiences.”

GuestRevu is the top rated guest feedback and ORM solution in the world, winning first place in both the reputation management software and guest feedback software categories in the prestigious 2019 HotelTechAwards, while RoomRaccoon has received numerous start-up awards as it continues to expand in South Africa and abroad.

Together, GuestRevu and RoomRacoon are able to provide properties with the feedback, reputation management and internal tools that they need to manage their premises, engage with their guests and identify opportunities for growth.

“RoomRaccoon was created to revolutionise software for independent hotels around the globe,” says company founder Nadja Buckenberger. “Our integration with GuestRevu will streamline that process even more for our mutual clients, which is why we’re so excited about this partnership.”

About GuestRevu

GuestRevu helps properties to listen, learn and earn from their guests by enabling them to leverage the power of their guest experience data to build lasting loyalty and drive revenue. GuestRevu’s mission is to give properties tools they can use every day to develop a guest-centric culture, optimise their guest experience, the running of their businesses and, ultimately, to drive revenue using online surveys and reputation management. For more information please visit