South Palms Resort & Spa Panglao MGallery Collection Enhances Guest Experience with Shiji’s Infrasys POS
Philippine luxury beachfront resort streamlines dining, spa, and events operations with enterprise-grade cloud POS technology.
Shiji, the global hospitality technology leader, today announced that South Palms Resort & Spa Panglao, part of the MGallery Collection, has gone live with Infrasys Cloud POS, redefining how the resort manages service across its restaurants, bars, spa, and leisure outlets. The upgrade ensures a more seamless experience for guests staying in the resort’s 188+ rooms and villas along the pristine white sands of Bohol’s Panglao Island.
Blending MGallery’s boutique sophistication with a uniquely Filipino sense of place, South Palms features two dining venues, the signature Sirenna bar, a full-service spa, Aya’s Jungle Kid’s Club, banquet facilities, and extensive leisure amenities. With such a diverse offering, the resort needed a POS system capable of supporting complex, multi-outlet operations while freeing staff to focus more on personalized guest service.
“With Infrasys POS, we’ve created a seamless service environment for staff to then have more time to focus on guests rather than systems,” said Steven Hopkinson, Senior Vice President for Asia Pacific and the Middle East of Shiji Group. “Whether it’s in-room dining via QR code, cocktails by the pool, or a spa treatment, Infrasys ensures the same smooth, connected service experience throughout the resort.”
The implementation centralizes reporting and provides real-time insights across outlets, enabling management to make faster, data-driven decisions. By replacing fragmented processes with one cloud-based platform, the resort now benefits from greater mobility, faster service, and consistent brand standards across operations.
“I’m both proud and delighted to have played a part in achieving this true win-win outcome. My mission has always been to help clients build strong, lasting partnerships with their suppliers — relationships that ultimately enhance the guest experience at every property I’m involved with. This collaboration perfectly reflects that vision,” said Terence Ronson, Founder and Managing Director of Pertlink.
By unifying dining, spa, and event operations under one flexible system, South Palms Resort & Spa Panglao is leading the way in luxury hospitality across the Philippines, proving how technology can support both operational excellence and authentic guest experiences.
