Guestline HMS

4.5 (109 AVALIAçõES)

Pontuação HT

63 de 100

Hotel Tech Score é uma classificação composta que inclui os principais sinais, como: satisfação do usuário, quantidade de avaliações, recência das avaliações e informações enviadas pelo fornecedor para ajudar os compradores a entender melhor seus produtos.
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Guestline HMS

4.6 (109 AVALIAçõES)

Classificado em 20 (de 75) em Software de gestão hoteleira

A Guestline fornece soluções de gerenciamento de propriedade de ponta a ponta, distribuição de canais e marketing digital totalmente integradas e hospedadas na nuvem

90% recomendado por 127 hotéis

Mais de 50% das avaliações de Guestline’s vêm de United Kingdom.

Bell avatar Bell - Analista de produtos impulsionado por IA

Analisei todas as avaliações de produtos, recomendações de especialistas, características, capacidades, preços, integrações e mais de Guestline para produzir o resumo abaixo.

Os hoteleiros dizem

Hoteliers like Guestline for its robust cloud-based solution that supports integration across multiple hotel functions such as booking, pricing, and event management. It efficiently helps hotels increase revenue by enabling dynamic pricing and seamless OTA connectivity, while also enhancing customer experience with real-time accessibility and an intuitive interface. However, some users criticize its complexity and occasional slow performance.

Leia suas avaliações

Suporte

Apoiante

Hoteliers often praise Guestline's Hotel Management Software for its customer support. They appreciate the availability of support via various channels, emphasizing its responsiveness in resolving issues quickly. Additionally, the support staff is noted for their expertise, effectively addressing user needs and offering competent assistance during the onboarding process. The presence of helpful resources, such as FAQs and tutorials, further enhances the support experience, making it easier for users to get accustomed and proficient with the software.

Hotelmanager

9 meses atras

Verificado

... A velocidade das etapas de trabalho individuais. Infelizmente, existem muitas etapas em comparacao com outros sistemas. Infelizmente, estamos muito decepcionados. ...

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Director Hotel

9 meses atras

Verificado

... Sistema intuitivo em nuvem PMS. Ideal para o nosso hotel com 28 quartos, tambem tendo em vista a nossa possivel expansao. Tambem utilizamos o modulo Advanced (o pequeno custo adicional vale muito a pena), facilita muito o trabalho com conferencias e celebracoes familiares). Acon ...

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Geschaftsfuhrerin

9 meses atras

Verificado

... Profissional e competente! ...

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Automação

Racionalizado

Hoteliers often highlight the automation features of Guestline's Hotel Management Software as particularly beneficial. The automation capabilities effectively streamline operations by reducing manual tasks and minimizing errors. Users find that these automated processes enhance workflow efficiency, allowing staff to focus on more strategic tasks rather than repetitive, mundane activities. This, in turn, leads to improved service delivery and operational productivity, making the tool a valuable asset in managing hotel operations.

Director Hotel

9 meses atras

Verificado

... Sistema intuitivo em nuvem PMS. Ideal para o nosso hotel com 28 quartos, tambem tendo em vista a nossa possivel expansao. Tambem utilizamos o modulo Advanced (o pequeno custo adicional vale ...

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Integrações

Conectado

Hoteliers often praise Guestline’s Hotel Management Software for its seamless integrations. They highlight the extensive range of integrations with various systems such as PMS, CRM, and payment processors, which greatly enhance operational efficiency. Users find the integration setup straightforward, with minimal challenges, and report high reliability with consistent performance and no syncing issues. Additionally, hoteliers appreciate the capability to customize integrations to meet specific needs, allowing them to tailor the software to their unique operational requirements.

Geschaftsfuhrerin

9 meses atras

Verificado

... Apesar do prazo muito curto, a nossa mudanca para a Guestline foi apoiada de forma competente e com experiencia a todos os niveis. O treinamento foi profissional e adaptado as nossas necessidades. Nossos desejos individuais tambem foram compreendidos e viabilizados na aplicacao. E mesmo apos a instalacao, a equipe de suporte esta sempre a disposicao para solucoes. E otimo que tambem sejam disponibilizados pequenos videos de treinamento. Isso nos permite ver o valor agregado do software mais rapidamente. Tambem estamos muito felizes que a equipe de vendas nos convenceu a optar pela solucao baseada em ...

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Valor

Equilibrado

Hoteliers often highlight the value for money in using Guestline's Hotel Management Software. They note that the software delivers significant benefits that justify its cost. The Advanced module, despite requiring a small additional charge, is considered highly valuable, particularly for handling conferences and family celebrations effectively. Users appreciate the transition to the cloud-based solution as it reduces dependency on potential data center failures, which adds to the perceived value. Additionally, the training and support provided by Guestline are tailored and responsive, further enhancing the overall worth of the investment.

Hotelmanager

9 meses atras

Verificado

... Nao recomendado para hoteis de negocios/conferencias/feiras comerciais. ...

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Director Hotel

9 meses atras

Verificado

... Sistema intuitivo em nuvem PMS. Ideal para o nosso hotel com 28 quartos, tambem tendo em vista ...

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Geschaftsfuhrerin

9 meses atras

Verificado

... Apesar do prazo muito curto, a nossa mudanca para a Guestline foi apoiada de forma competente e com experiencia a todos os niveis. O treinamento foi profissional e adaptado as nossas ...

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Funcionalidade

Equilibrado

Hoteliers often note that the Guestline Hotel Management Software's functionality includes core features essential for day-to-day operations like booking and reporting. However, some users find invoice alterations difficult due to complex processes. The software excels in scalability, supporting businesses with potential expansion, such as hotels looking to grow their room offerings. Users appreciate the system's customization options, particularly with modules that cater to specific needs like conferences and family events. Moreover, Guestline's insights and reporting capabilities are valued for their practicality in delivering actionable data. Yet, some users express disappointment with the number of steps involved in basic functions, which they find excessive compared to alternatives.

Hotelmanager

9 meses atras

Verificado

... Nao recomendado para hoteis de negocios/conferencias/feiras comerciais. ...

Ver análise completa

Director Hotel

9 meses atras

Verificado

... Sistema intuitivo em nuvem PMS. Ideal para o nosso hotel com 28 quartos, tambem tendo em vista a nossa possivel expansao. Tambem utilizamos o modulo Advanced (o pequeno custo adicional vale ...

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Geschaftsfuhrerin

9 meses atras

Verificado

... Apesar do prazo muito ...

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Interface do usuário

Intuitivo

Hoteliers often indicate that the user interface of Guestline's Hotel Management Software is generally easy to navigate, although there is a need for some adaptation due to unique system logic. The visual design is noted as modern and professional, contributing to a visually appealing experience. However, there are concerns regarding invoice name changes being complicated, hinting at usability challenges that may require additional training for seamless operation. Users appreciate the intuitive nature once they become familiar with it, and the accompanying support is described as responsive and effective in addressing user issues promptly. There is a call for better usability in booking operations, specifically in maintaining selected date consistency during edits, which could enhance overall ease of use and user satisfaction.

Hotelmanager

9 meses atras

Verificado

... O nome da empresa deve constar na lista de chegada, lista de embarque e lista interna. Isto e essencial para um hotel de negocios! As a ...

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Director Hotel

9 meses atras

Verificado

... As vezes ...

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Geschaftsfuhrerin

9 meses atras

Verificado

... Apesar do prazo muito curto, a nossa mudanca para a Guestline foi apoiada de forma competente e com experiencia a todos os niveis. O treinamento foi profissi ...

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Os hoteleiros mencionam com mais frequência

Training and support

Complexity and user interface

System updates and improvements

Dynamic pricing and OTA integration

Comprehensive reporting

Reservation management

Cloud-based accessibility

Performance issues

Billing and invoicing

Event and conference management

Popularidade por Segmento

Tamanho

2 | X-Pequeno (1-9 quarto)

24 | Pequeno (10-24 quarto)

71 | Médio (25-74 quarto)

28 | Grande (75-199 quarto)

10 | X-Grande (200+ quarto)

País

101 | United Kingdom

9 | United States of America

9 | Ireland

6 | Germany

3 | Australia

2 | India

1 | Pakistan

1 | Italy

1 | Malaysia

1 | Singapore

1 | Canada

1 | Spain

Tipo

48 | Pousadas

48 | Boutiques

45 | Hotéis de luxo

40 | Serviços limitados e hotéis econômicos

39 | Hotéis de marca

29 | Hotéis de aeroporto/conferência

28 | Hotéis no centro da cidade

24 | Resorts

3 | Parques e acampamentos para trailers

2 | Estadia Prolongada e Apartamentos com Serviço

2 | Aluguel de temporada e vilas

1 | Albergues

Região

118 | Europa

10 | América do Norte

4 | Ásia-Pacífico

3 | Oceania

1 | Oriente Médio

Categoria

143 | Sistemas de Gestão de Propriedades

109 | Software de gestão hoteleira

Não encontrou o que estava procurando?

O que é Guestline?

Fundado em 1991 | Sede em Shrewsbury, Shropshire | 244 funcionários

Alternativas ao Guestline HMS

Não tem certeza se Guestline é o certo para o seu hotel? Aqui estão fornecedores semelhantes de Hotel Management Software que podem ser uma boa escolha para o seu hotel:

Guestline não tem nenhum benefício ou caso de uso disponível

Característicos

Contabilidade e finanças

4/5 features

Multi Moeda
cartões de presente
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing e comércio eletrônico

4/5 features

E-mail marketing nativo

Envie e-mails de marketing altamente direcionados para hóspedes anteriores. Nativo do sistema, capacidade de segmentar o banco de dados e criar e-mail sob medida. Os recursos incluem: campanhas, segmentação, construtor de arrastar e soltar, e-mails transacionais
Motor de reservas de grupo
Desenvolvimento de sites
Motor de reservas
Gerente de canal
cartões de presente
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administração e configuração

4/5 features

Multilíngue
Multi Moeda
Centralized user & role management

Gestão de Clientes

4/5 features

E-mail marketing nativo

Envie e-mails de marketing altamente direcionados para hóspedes anteriores. Nativo do sistema, capacidade de segmentar o banco de dados e criar e-mail sob medida. Os recursos incluem: campanhas, segmentação, construtor de arrastar e soltar, e-mails transacionais
Gerenciamento de feedback dos hóspedes
cartões de presente
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Recepção

4/5 features

Gerenciamento de feedback dos hóspedes
Serviço de limpeza
Sistema de Gestão de Propriedades
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Gerenciamento de Grupos

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Experiência do hóspede

4/5 features

Gerenciamento de feedback dos hóspedes
cartões de presente
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Serviço de limpeza

4/5 features

Serviço de limpeza
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Pagamentos

4/5 features

Multi Moeda
cartões de presente
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Gestão de Reservas

4/5 features

Avalie o Módulo de Compras
Sistema de Gestão de Propriedades
RevPaR & ADR Reports
cartões de presente
Gerente de canal
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Gerenciamento de receita

4/5 features

Avalie o Módulo de Compras
Módulo de Gestão de Receitas
Inteligência de preços
Gerente de canal
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Impostos e Conformidade

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Suporte e treinamento

4/5 features

Online 24/7 support

Comida & Bebida

4/5 features

Ponto de venda

Complementos e módulos disponíveis

Resumo das avaliações de Guestline

4.5

Muito bom

109 avaliações

Fácil de usar

4.5/5

Suporte ao cliente

4.5/5

ROI

4.2/5

Implementação

4.2/5

Recomendado para

143

Sistemas de Gestão de Propriedades Classificado em #29 de 315

109

Software de gestão hoteleira Classificado em #20 de 75

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A solução tudo-em-um definitiva para hotéis independentes

Visão principal Guestline alternativas

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Mais Sobre Guestline

Rezlynx is a cloud-based Property Management System (PMS) developed by Guestline, a leading provider of hospitality software solutions. It offers comprehensive functionality for hoteliers to efficiently manage their front desk, front office operations, and overall property management. With Rezlynx PMS, hoteliers can streamline their check-in processes, manage pricing and rate plans, optimize occupancy, and even upsell services to enhance the guest experience. It integrates with Online Travel Agencies (OTAs) to facilitate seamless connectivity and distribution across multiple channels. The system also supports Global Distribution Systems (GDS) and ensures compliance with Payment Card Industry (PCI) standards for secure transactions. As a cloud-hosted solution, Rezlynx provides real-time access to data and offers robust customer support. Its user-friendly interface and intuitive design contribute to its ease of use, allowing hotel staff to navigate the system effortlessly. The PMS includes features such as revenue management, guest journey tracking, frequently asked questions (FAQs), and SMS notifications to enhance communication with guests. Rezlynx also offers an Application Programming Interface (API) to enable integration with other systems and applications. It facilitates invoicing, manages distribution channels, and caters to the specific needs of independent hotels. Channel management and rate management functionalities allow hoteliers to effectively manage their online presence and optimize revenue. Additionally, the system includes GuestPay, a secure payment solution, and forecasting tools to aid in revenue and demand management. Rezlynx serves as a comprehensive management solution, incorporating Customer Relationship Management (CRM) capabilities and Electronic Point of Sale (EPOS) integration. It empowers hoteliers to deliver personalized guest experiences, efficiently handle operations, and maximize revenue potential.

Integrações de Guestline

Empresa	Funcionalidade
Esta integração ainda não foi verificada pelo Guestline. Canary Technologies 96% recomendada por 1770 hotéis
Lighthouse 95% recomendada por 1370 hotéis	Inteligência de negócios
Asksuite 98% recomendada por 680 hotéis	Chatbots de hotéis
RateGain 94% recomendada por 583 hotéis	Paridade de tarifas de hotel +4 more
Duetto 94% recomendada por 577 hotéis	Inteligência em Reuniões e Eventos +3 more
M3 89% recomendada por 564 hotéis	Software de contabilidade para hotéis
RoomPriceGenie 96% recomendada por 549 hotéis	Sistemas de Gestão de Receitas
Duve 96% recomendada por 534 hotéis	Aplicativos para hóspedes de hotéis
Profitroom 95% recomendada por 519 hotéis	CRM para hotéis e marketing por e-mail +3 more
IDeaS 92% recomendada por 519 hotéis	Sistemas de Gestão de Receitas

Browse all integrations (86)

Suporte

Não verificado

A Guestline ainda não teve os seus processos de apoio ao cliente certificados pelo Hotel Tech Report. Recomendamos consultar a rubrica GCSC durante sua chamada de demonstração para garantir que este fornecedor tenha processos robustos em vigor para oferecer suporte aos clientes.

Ver certificação de suporte

Centro de ajuda

Atualizações de produto

2025

Saiba mais sobre a Certificação GCSC

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Este fornecedor não parece ter fundamentos básicos de suporte. Os fornecedores que fornecem suporte de nível superior mantêm uma central de ajuda da base de conhecimento e um registro de alterações de atualizações de produtos para os clientes.

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Tempo de resposta

2 dias

Recomendado

90%

Horário preferido

Manhã Tarde Noite

Data preferida

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Amanhã (Segunda-feira)

Fevereiro 4 (Terça-feira)

Fevereiro 5 (Quarta-feira)

Fevereiro 6 (Quinta-feira)

Fevereiro 7 (Sexta-feira)

Fevereiro 10 (Segunda-feira)

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Nome

Sobrenome

Cargo E-mail Profissional Hotel (ou grupo hoteleiro)

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Guestline HMS

Os hoteleiros mencionam com mais frequência

O que é Guestline?

RMS

Cloudbeds

Mews

Oracle Hospitality

Multi Moeda

cartões de presente

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

E-mail marketing nativo

Motor de reservas de grupo

Desenvolvimento de sites

Motor de reservas

Gerente de canal

cartões de presente

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multilíngue

Multi Moeda

Centralized user & role management

E-mail marketing nativo

Gerenciamento de feedback dos hóspedes

cartões de presente

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Gerenciamento de feedback dos hóspedes

Serviço de limpeza

Sistema de Gestão de Propriedades

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Gerenciamento de feedback dos hóspedes

cartões de presente

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Serviço de limpeza

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi Moeda

cartões de presente

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Avalie o Módulo de Compras

Sistema de Gestão de Propriedades

RevPaR & ADR Reports

cartões de presente

Gerente de canal