AI-Powered Guest Engagement Linked to Higher Hotel Revenue, Better Personalization and Happier Guests, Study of 10+ Million Interactions Finds

Canary’s first-of-its-kind study of guest interactions with AI shows how AI enhances the stay and drives revenue.

The fastest hotel replies don't win the most bookings. How you answer does.

A study of 2 million hotel emails finds that only 1 in 8 replies gave guests what they needed to book, and just 2% of unanswered offers received a follow-up.

SuitePad Phone Dock Combines a 911-Ready Hotel Phone and Guest Tablet in One Nightstand Unit

Analog or IP, on the hotel’s existing line, with Kari’s Law and RAY BAUM’s Act support built in.

Oram Hotels Saves About $63,000 on Housekeeping Across Two San Diego Hotels with SuitePad

Oram Hotels put SuitePad in all 258 rooms of The Guild and Granger in San Diego at the end of March 2026. In five months, guests skipped 3,158 cleanings, saving about $63,000, bought $7,440 in late check-out, and asked the in-room AI 2,832 questions.

How The Gale Miami Eliminated Lobby Lines and Unified Guest Communication With Canary

Lobby lines, phone trees, guests drowning in texts. The Gale Miami fixed all three without adding a single desk. See which move mattered most.

HiJiffy Launches Email Copilot: AI That Drafts Hotel Email Replies

Guests wait nearly 15 hours for an email reply, even when hotel teams respond in under five. Email Copilot helps teams clear the overloaded inboxes faster, without ever sending a message on its own.

Eklo Hotels and Apaleo: growing with the group

Eklo Hotels moved all ten properties to Apaleo, automating reservation handling, group bookings and daily reporting. The result: at least 738 hours saved in a single month, with more time for teams to focus on guests.

Guestnet Introduces an AI Agent That Works Alongside Hotel Teams

Built on years of direct integrations, the Guestnet AI Agent doesn't just retrieve information – it completes real transactions in every system connected to Guestnet

How YHA Australia Turned Guest Feedback Into Operational and Capital Decisions Across 18 Properties

YHA Australia uses the TrustYou Customer Experience Platform (CXP) to run a single reputation program across its national hostel network, moving from fragmented, platform-by-platform monitoring to a single, trend-aware view that informs everything from daily review responses to multi-year capital investment.

The Bank Hotel Istanbul Brings Its 1867 Bank Building Into Modern Hospitality with SuitePad

The Bank Hotel Istanbul, a 61-room Design Hotels by Marriott member in an 1867 bank building, put SuitePad in every room in May 2026. In four months, guests averaged 5:21 per session, skipped 251 housekeeping nights saving €2,008, and 90% rated their stay as happy.

Elounda Hotels and Resorts Generates €200,000 in New In-Room Revenue in One High Season with SuitePad

Elounda Hotels and Resorts, a luxury hotel group on Crete, runs SuitePad in 365 rooms. In the 2025 high season from May to September, guests placed €200,000 in orders from the room, spent more than five minutes per session, and skipped 1,077 cleanings through the Green Option.

Time Savings & Transparent Handovers at Steigenberger Vienna

Steigenberger Hotel Herrenhof Vienna handles around 45 guest requests every day. With hotelkit, 75% are completed within 30 minutes, while digital handovers keep teams informed across shifts.

The Hotelier’s Guide to Agentic AI: The Future of Hotel Operations

AI is reshaping how hotels manage everyday operations and guest interactions. This whitepaper explores how agentic AI and AI-powered concierge technology can move hotels beyond task automation toward more connected, responsive operations. It examines practical applications across booking, guest communication, check-in, service requests, upselling, and checkout. Featuring insights and real-world deployment experience from Yanolja Cloud Solution, the report offers a practical look at how hotels can adopt AI to simplify operations while delivering more responsive guest experiences.

How Novotel Geelong Achieved a 58% Online Check-in Rate and Increased Room Upsell Revenue by 200% with Duve

Novotel Geelong, a 109-room Accor property in Australia, replaced a patchwork of separate tools for messaging, guest app, and upsells with Duve. The result: a 58% online check-in rate, 8 fewer reservation staffing hours per week, and upsell revenue up more than 200% with no third-party commission.

Smart Software Meets Robust Hardware: Straiv Introduces New Modular Indoor Kiosk for the Hospitality Industry

With its new kiosk offering, Straiv delivers an all-in-one modular check-in solution

The Generational Compass in Hotel Operations

This White Paper by Heilbronn University reveals how different generations truly view digital hotel services from tech-savvy Gen Z demanding full autonomy to "Best Agers" fearing a loss of personal touch. Based on exclusive empirical data from 154 guests across three age cohorts, the study exposes the hidden barriers holding guests back and provides a clear blueprint for the future of hospitality. Discover how a smart hybrid approach automates administrative friction so your team can focus on what actually matters: exceptional human connection.