REPORT

Embracing Guest Centricity Over Transactions

Created in Collaboration with

dailypoint™
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Overview

The hospitality industry, renowned for its service ethos, is confronting a paradox. Despite the intent to tailor services for each guest, hotel management has fallen into a pattern that inadvertently inflates costs and erodes guest loyalty. This pattern, entrenched for over 15 years, stems from an outdated, transaction-oriented management framework.

What You'll learn

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