Reimagine Service: 7 Ways to Turn Your Front Desk Staff into Front Line Ambassadors

Overview

Armed with the right technology and the right mindset, you can reimagine your hotel's guest service experience and develop your staff into ambassadors that inspire guest loyalty, win conversions, and deliver an engaging and exceptional guest experience. We put together a guide that outlines and explains 7 Ways to Turn Your Front Desk Staff into Front Line Ambassadors.

What You'll learn

• Leveraging technology
• Rethinking check-in & transforming the lobby experience
• Capturing and acting on data
• Customer engagement and messaging