Popular in Operations
Best Property Management Systems of 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
Popular in Revenue Management
Best Revenue Management Systems of 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2025
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
Best Hotel CRM & Email Marketing of 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2025
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
Best Hotel Guest Apps of 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
Overview
The project surveyed 1,050 hospitality professionals representing hotel, casino, and cruise operators in seven countries, covering the Americas, Europe, and Asia. The key objective: Evaluate their current and planned use of mobile technology – and the onsite property changes they made to support health initiatives – to anticipate the guest journey evolution over the next 12 to 24 months.
What You'll learn
- Why properties are investing in mobile
- Prioritizing mobile feature functionality
- What benefits to expect from contactless technology investments
DOWNLOAD THE GUIDE
2021 Hospitality Benchmark Report
Want to talk to a Property Management Systems expert?
As the official sponsor of this guide, the Oracle Hospitality team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Property Management Systems and which is right for your hotel.
Keep up with the latest hotel tech tips, trends and insights with HTR’s monthly newsletter, theRewind
Join 50,237 executives from top brands like Accor, Marriott, Viceroy, Shangri-La, Rosewood, Expedia and AirBnB and get the latest innovations and insights delivered to your inbox once a month.
You’ve been subscribed
Invalid email format
Download the Free Report
Your guide was sent!
Your guide was successfully sent to .
Want to talk to a Property Management Systems expert?
As the official sponsor of this guide, the Oracle Hospitality team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Property Management Systems and which is right for your hotel.