Combining CRM with Upselling at ONYX Hospitality Group

Overview

There’s a lot more than room upgrades hotels can be upselling. We can increase the total spend per stay in any number of ways, like adding a cocktail session, or even a new wine at the bar to the platform. Learn how to connect your CRM to an upselling platform to run advanced promotions and generate tRevPAR.

What You'll learn

• Creating dependencies for automation-driven results
• Maintaining control over email quality and frequency
• Translating in-depth data into upselling actions
• Maximum data security across all aspects of the integration
• Creating delight through personalisation
• Creative approaches to incremental revenue