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Review of HiJiffy

8
One screen for every guest conversation — support needs work
Reservation Manager from 25-49 room Hostels in Isla Solarte (Panama)
Verified
23 days ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
What do you like most?
All our guest conversations into a single screen, so the team can manage every channel from one place without switching between platforms. It’s intuitive and easy to learn, which makes onboarding new agents quick. On top of that, the pricing is reasonable for the value it delivers.
What do you dislike or think could be improved?
Support response times and consistency. When an issue is escalated, it can take a long time to get an answer, and if we don’t follow up ourselves, a case can stay unresolved for days or even weeks. Faster, more proactive follow-up on escalated cases would make a big difference. It would also be great to have an automatic alert when a channel shows no activity for 24 hours. We’ve had channels like Instagram disconnect without notice, and unless we run regular tests, we don’t notice right away. An inactivity alert would help us catch these issues before they affect guests.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
5.0/5
Implementation
4.0/5
Carolina R. from HiJiffy replied
Thank you for the review and for the kind words! We’re glad having every guest conversation on one screen makes life easier for your team, and that new agents get up to speed quickly. We’re sorry to hear about the delays on escalated cases. That’s not the experience we want you to have. Please reach out to your Customer Success Manager so we can look into this with you directly.

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