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Review of roommaster

10
Great fast customer service.
General Manager from 200 to 499 room Airport/Conference Hotels in Gatlinburg (United States)
Verified
2 months ago
Products Reviewed
Property Management Systems
Channel Managers
Payments Processing Software
What do you like most?
Ease for desk clerks. Yield variance. Enter rate information. Choosing rooms. Screen layout. Customer service has improved so much in the last year.
What do you dislike or think could be improved?
Printing of folios at check out. Too many steps. More detail management reports. Speed. Follow up. On check in holds. Sending text doesn’t always work.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Riya g. from roommaster replied
Hi Jackie, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your front desk team to use and that you've seen improvements in the customer service experience. We appreciate you sharing your experience with roommaster.

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