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Review of Asksuite

10
Top-notch support and a tool that keeps evolving
Coordenadora de Grupos from 100 to 199 room Boutique Hotels in Florianopolis (Brazil)
Verified
2 days ago
Products Reviewed
Hotel Chatbots
What do you like most?
Asksuite demonstrates a deep knowledge of the processes and operational particularities of the hospitality industry, managing to adapt its tool to the most diverse needs and realities of each operation. It is a company that is in constant technological evolution, always seeking to improve its resources and offer increasingly efficient solutions for the hotel sector. Another great differential is the quality of support. The team demonstrates excellent mastery of the tool, understands the needs of the hotelier, and is always willing to find solutions. Even when a certain functionality does not yet exist, the stance is never simply to say that it is not possible. On the contrary, the response is always: "We will find a way!" This willingness to listen, develop improvements, and create resources according to the needs of each client makes all the difference. It is a partnership that conveys trust, as we know that our demands are truly considered and that there is a team committed to seeking solutions. Without a doubt, a top-notch support and a company that truly understands what the hotelier needs!
What do you dislike or think could be improved?
Honestly, it is difficult to point out something that needs to be improved, as Asksuite already delivers far beyond what we expect from a tool of this category. It is an extremely complete product that meets the needs of hotel operations very well and is in constant evolution. What impresses the most is the team's willingness to listen to its clients, understand their demands, and transform suggestions into improvements and new functionalities. Even when we identify a need that is not yet covered by the tool, there is always an interest in seeking alternatives and developing solutions. Another point worth highlighting is the ability to keep up with the dynamics of the hotel market, which is in constant transformation. Technology needs to evolve along with the operation, and Asksuite shows that it is very attentive to this, seeking to anticipate needs and offer resources that really add value to the daily life of hotels. I believe the biggest challenge is precisely to continue at this pace of innovation, maintaining the quality of service, closeness to clients, and this ability to positively surprise. They are already a reference in what they do and, honestly, deliver everything and more! It is very good to count on a company that not only provides a tool but positions itself as a true partner of the hotelier, directly contributing to the evolution of processes and results.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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