Review of GuestRevu

10
Clear service insights — but better reporting and competitor selection would help
Operations Manager from 25-49 room Boutique Hotels in Pretoria (South Africa)
Verified
2 days ago
Products Reviewed
What do you like most?
GuestRevu helps me and the team measure our service levels and gives us a good indication of where we need to focus on improving our property. The guests feedback is valuable and allows us to better our overall service offerings.
What do you dislike or think could be improved?
I would like to receive weekly reports sent to mail different head of departments giving them a summary of areas and things they can work on in their specific departments. I also think it would be great if the program selects property in your direct area as competitors to measure your rating against them instead of selecting them ourselves.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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