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Review of HiJiffy

8
Saves time and drives sales — context and translation still need work
Social Media & Community Manager from 500+ room Airport/Conference Hotels in Benalmadena (Spain)
Verified
2 days ago
Products Reviewed
Hotel Chatbots
What do you like most?
We use Hijiffy's Chat Bot on our website and have done for quite a few years. It's always been great for easing work load answering guest (and potential guest) questions and queries but we are especially pleased with the latest model (featuring AI) which does an amazing job at answering guest questions in a natural and realistic manner (doesn't sound like a robot). The statistics and analytics side of Hijiffy is also very complete allowing us to understand how the Chat Bot is contributing to our bottom line through the number of sales completed through it. We have recently integrated our Facebook Messenger and Instagram accounts to allow us to control and answer all guest conversations through the one tool and this has led to more efficient use of our time. I would also add that the Customer Service provided by the Hijiffy team has always been excellent, fast and timely.
What do you dislike or think could be improved?
Whilst Hijiffy works very well when answering chat questions, like any tool incorporating AI, it still needs to improve in terms of context when it answers. We find that some of the questions answered might not get answered or get passed onto a live agent but understand that it's evolving and that these minor shortcomings will gradually be resolved as the tool 'learns' more. My only other improvement would be finding some way to make the translation option a little less 'clunky' (don't want to have to click 3 buttons to get a translation).
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
Carolina R. from HiJiffy replied
Hi Justin, Thank you for taking the time to share this, and for trusting HiJiffy for so many years. We’re glad the new AI model sounds natural to your guests, and that bringing Messenger and Instagram into one inbox is saving your team time. We’ll make sure our Customer Success team hears your kind words about them too. About the points you raised on context and translation, the best next step is a quick chat with your Customer Success Manager. They can look at your setup with you and make sure you’re getting the most out of the platform. Thanks again for being part of the HiJiffy community!

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