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Review of Snapfix

10
Faster maintenance follow-up and better accountability — reporting could be stronger
Front Office Manager from 500+ room Resorts in Mastichari (Greece)
Verified
4 days ago
Products Reviewed
Hotel Maintenance Software
Housekeeping Software
What do you like most?
Snapfix makes communication and task management across hotel departments much easier and more efficient. I particularly like how quickly staff can report maintenance issues using photos and how tasks can be assigned, tracked and followed up in real time. It improves accountability, saves time and helps ensure that operational issues are resolved promptly, ultimately contributing to a better guest experience.
What do you dislike or think could be improved?
I believe the platform could benefit from more advanced reporting and analytics features, allowing management to monitor department performance, identify recurring maintenance issues and analyse response and resolution times. More customization options for dashboards and automated reports would also make it even more valuable for larger hotels with multiple departments and high operational workloads.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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