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Snapfix Maintenance
4.7 (204 REVIEWS)
HT Score
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Rob, Miguel, Denis + 16 more experts recommend Snapfix
Read Recommendations
Snapfix Maintenance
Ranked 2 (out of 34) in Hotel Maintenance Software
2026 Finalist
HotelTechAwards
Hoteliers voted Snapfix as the #3 Hotel Maintenance Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldSnap it. Fix it. Done.
95% recommended by 145 hotels
Radisson, Intercontinental, Hilton & 142 others
Bell - AI powered product analyst
I analyzed all of Snapfix’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Snapfix is praised by hotels for making maintenance faster, more accountable, and more visible across departments. Reviewers say its photo-based mobile workflow, checklists, and PPM scheduling reduce paperwork, improve communication, and help teams resolve issues before they affect guests. The strongest value is in multi-property tracking, compliance logging, and clearer room/asset oversight, though users want deeper PMS integrations, stronger reporting, and smoother bulk/admin workflows.
Radisson, Intercontinental, Hilton & 142 others
Read their reviewsWhat Types of Hotels Snapfix is Popular For
Size
2 | X-Small (1-9 room)
7 | Small (10-49 room)
36 | Mid-Sized (50-99 room)
137 | Large (100-499 room)
32 | X-Large (500+ room)
Country
99 | Ireland
70 | United Kingdom
19 | United States
8 | New Zealand
5 | Thailand
2 | Turkey
2 | Tanzania
1 | Poland
1 | South Africa
1 | Colombia
1 | France
1 | Greece
1 | Maldives
1 | Canada
1 | Cyprus
Type
110 | Branded Hotels
98 | Luxury Hotels
89 | Boutique Hotels
82 | Airport/Conference Hotels
72 | Bed & Breakfast & Inns
58 | Resorts
53 | City Center Hotels
44 | Limited Service & Budget Hotels
10 | RV Parks & Campgrounds
6 | Extended Stay & Serviced Apartments
6 | Hostels
6 | Motels
2 | Casinos
Region
173 | Europe
20 | North America
8 | Oceania
6 | Asia Pacific
3 | Africa
2 | Middle East
1 | South America
Category
204 | Hotel Maintenance Software
82 | Housekeeping Software
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What is Snapfix?
Founded in 2019 | Headquarters in Dublin (Ireland) | 46 employees
Snapfix Maintenance is a hotel maintenance management software that helps teams report, assign, track, and resolve maintenance issues from a phone or tablet. Its photo-based workflow makes it easy to document problems clearly, coordinate work quickly, and keep preventive maintenance and asset upkeep organized. It fits into daily hotel operations by connecting maintenance with housekeeping, compliance, brand standards, and guest requests in one mobile-first platform, helping properties stay efficient and guest-ready.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Snapfix products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Snapfix Reviews Analyzed: 136
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Snapfix Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Snapfix
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Snapfix's Provided Description:
"Snapfix is a mobile-first hotel operations platform that brings housekeeping, maintenance, compliance and brand standards, asset management and guest communications into one app. Hotel teams take a photo to report, assign and resolve work from their phone, while AI handles repetitive tasks like routing guest requests. Trusted by 40,000+ hoteliers in 60+ countries, Snapfix helps every property stay guest-ready."
FAQs
Capabilities
Reactive maintenance
Reactive maintenance
Any team member snaps a photo of an issue, and Snapfix AI categorises, prioritises and assigns it to the right person. Every task moves from red to yellow to green until it's fixed, with photo proof at the end, so nothing gets lost between shifts or teams.
Preventive maintenance
Preventive maintenance
Schedule recurring PPM tasks and checklists for equipment, plant and rooms, and Snapfix prompts the right person when each one is due. Every completed check is time-stamped with photo evidence, so planned work happens on time and you can prove it.
Housekeeping
Housekeeping
Room status, departures and changes sync from your PMS, and Snapfix AI builds the day’s cleaning schedule in seconds. Housekeepers get their rooms on their phone and can skip DND or late checkouts with a tap, while inspectors see which rooms are ready, so the front desk can tell guests exactly when to expect theirs.
Compliance
Compliance
Store fire safety certificates, contractor documents, inspections and regulatory requirements in one place, organised by category, location and owner. Snapfix alerts you before anything expires and only lets contractors start work once they are fully compliant, so every property stays audit-ready every day.
Guest Communications
Guest Communications
Guests send a message the hotel on WhatsApp/SMS in any of 100+ languages, and Snapfix AI handles 85% of requests automatically, 24/7. Anything that needs a person becomes a task routed straight to the right team, cutting average response time by two hours and freeing staff for the moments that need a human touch.
Brand Standards and Audits
Brand Standards and Audits
Build SOPs and checklists once and apply them across every property, with the right guidance appearing inside the task as rooms are cleaned or work orders raised. Self-audits recur automatically, and audit mode adds weighted scoring, photo galleries and one-tap PDF reports for brands, owners and insurers.
Asset Management
Asset Management
Log, photograph and tag every asset with a QR code, barcode or NFC tag, so one scan shows its full service history, open issues and repair costs. With real cost data on every asset, you can see when replacing is cheaper than another fix and plan capital spend with confidence.
Chat
Chat
Work-focused messaging built into Snapfix keeps conversations linked to the tasks they relate to, and any message can become a task in seconds. Updates stop getting lost in WhatsApp groups, and managers stay informed without having to chase anyone for an answer.
Lost & Found
Lost & Found
A well organised Lost & Found process helps to drive guest satisfaction. With Snapfix you can keep track of all items that are found in your property. Add images so that it is easy recognisable for your guests and staff. Include additional information such as the location where it was found and where the item currently is stored. Mark the item yellow when the guest is contacted and green when it is returned.
Web form with QR code
Web form with QR code
Anybody can use the QR code-enabled web form to submit issues via their smartphone. Simply scan the code to access the form, add a photo and submit the issue. Your team can then take action on the issue in Snapfix. A perfect solution for staff or guests who do not have a Snapfix account.
Features
Asset Preservation
4/5 features
Inspections & Checklists
4/5 features
Messaging & Communication
4/5 features
Task Management
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
Available Add-ons & Modules
Maintenance
Hotel Maintenance Software
Any team member takes a photo of an issue, and Snapfix AI categorises, prioritises and assigns it to the right person. Every task is tracked to completion from red to yellow to green.
Preventive maintenance runs on recurring schedules with checklists, so PPMs and equipment checks never get missed.
Proactive maintenance starts before anyone can even report a fault. IoT and BMS sensor alerts create and assign tasks automatically with Snapfix AI.
Housekeeping
Housekeeping Software
Snapfix syncs with your PMS, so room status, departures and changes update automatically.
Housekeeping managers use AI to generate optimised daily schedules in seconds, and those schedules adjust in real time as the day changes.
Housekeepers receive their rooms on their phone, update status as they work, and report maintenance issues with a photo. Front desk sees live room readiness, so check-ins are faster and VIPs are prioritised.
Guest Communications
Guests send a message or WhatsApp to the hotel, and Snapfix AI replies instantly, 24/7, in 100+ languages. It answers everyday questions like "What time is check-out?" or "Is breakfast included?" and handles 85% of requests automatically.
When a guest needs something done, like extra towels or a broken TV fixed, Snapfix creates a task and assigns it to the right team. Average response times drop by two hours.
Asset Management
Asset Tracking Software
Log every asset in Snapfix and tag it with a QR code, barcode or NFC tag. Staff scan the tag to report an issue or complete a check, and every repair builds a full history against that asset.
Managers can spot recurring faults, link preventive maintenance schedules, and make repair or replace decisions based on real data rather than guesswork.
Comply
Snapfix brings every type of compliance into one place: risk management, with risks and corrective actions logged with photo evidence; PPM schedules for fire systems, lifts and equipment; brand standards, with scored self-audits and one-tap PDF reports; legal requirements, with certificates and licences flagged before they expire; and contractor management, with documents stored and response times measured against SLAs. Every action is time-stamped, so you're always inspection-ready.
Snapfix Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Snapfix Maintenance is the #2 most trending product in the Hotel Maintenance Software category (out of 34) and the #54 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSnapfix’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Snapfix as the #3 Hotel Maintenance Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Snapfix Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Snapfix Case Studies
How The Landmark Hotel Reduced Insurance Risk and Improved Guest Satisfaction with Snapfix
How Watergate Bay Hotel Moved from Reactive to Proactive Maintenance with Snapfix and skentel
Newquay (United Kingdom)
How Firoka Group Keeps Crowne Plaza and Holiday Inn Express on IHG Brand Standards with Snapfix
London (United Kingdom)
How Brocket Hall Estate Cut Brand Standards Audit Time by 80% and Boosted Member NPS with Snapfix
How Harbour Hotels Standardized Operations Across 15 Properties with Snapfix
Chichester (United Kingdom)
How Wren Urban Nest Reduced Maintenance Complaints and Boosted Guest Satisfaction with Snapfix
Dublin (Ireland)
How The Brownwood Hotel Cut Management Work Hours and Improved Accountability with Snapfix
The Villages (United States)
How The Morrison Dublin Saves 1.5 Hours per Day and Elevates Guest Satisfaction with Snapfix
Dublin (Ireland)
References
"Snapfix has helped us to communicate effectively, manage more efficiently and, crucially for us, keep track of trends around recurring engineering issues."
Fergal Harte
General Manager @
The Kingsley Hotel
"It just makes the hotel work much better, faster, and resolves issues quicker for everyone."
Rory Rooney
Hotel Manager @
The Morrison Dublin, Curio Collection by Hilton
Featured Customers
More Products by Snapfix
Hotelier Rating
Looking for specific info?
10
Very easy to use for maintenance and lost and found — room status integration would help
Rooms Division Manager from 75-99 room Bed & Breakfast & Inn in Midleton (Ireland)
Verified
1 days ago
Very easy to use, excellent for Maintenance and lost and found as we use them a lot in the hotel.
Ireland
Ireland
Rooms Division Manager
Mid-Sized Hotel
10
Extremely easy to use for reporting issues — PMS integration would help
General Manager from 75-99 room Boutique in London (United Kingdom)
Verified
2 days ago
Extremely easy to use and quite effective. Like it says Snapfix, you simply take a snap and fix the problem by reporting it to the concerned person / department.
United Kingdom
United Kingdom
General Manager
Mid-Sized Hotel
10
Easy issue tracking with great support
Head of Facilities from 200 to 499 room Bed & Breakfast & Inn in Whiteley (United Kingdom)
Verified
2 days ago
Since introducing Snapfix we have been able to log and track issues needing attention so much better. The system is user friendly for both managers and team members. I cannot fault the Snapfix system. The initial set up and any questions I have are always handled quickly and professionally by Katherine Galligan.
United Kingdom
United Kingdom
Head of Facilities
Large Hotel
9
Easy to use and light on the phone — but task options are limited
Assistant housekeeping manager from 200 to 499 room Airport/Conference Hotel in Little Island (Ireland)
Verified
2 days ago
It's easy to use and to communicate with maintenance department for any issues to fix also it is not heavy for the phone.
Ireland
Ireland
Assistant housekeeping manager
Large Hotel
9
Effective maintenance tracking, with occasional update hiccups
Facilities manager from 75-99 room Branded Hotel in Kinsale (Ireland)
Verified
2 days ago
We like the effectiveness of tracking and logging maintenance issues. Regarding the Security walks it's essential to monitor the walks are completed. Our contact Katherine in Snapfix is very helpful and efficient.
Ireland
Ireland
Facilities manager
Mid-Sized Hotel
10
Simplifies work orders and improves accountability — reporting could be better
Solutions from 200 to 499 room Luxury Hotel in Buellton (United States)
Verified
2 days ago
Simplifies communication, makes it easy for teams to maintain and resolve work order, improves accountability, and helps track the asset running efficiently.
United States
United States
Solutions
Large Hotel
9
Easy for all staff to use — room service updates would help
General Manager from 75-99 room Bed & Breakfast & Inn in Midleton (Ireland)
Verified
2 days ago
Easy to use for all staff and straight forward to manage, a great benefit for all departments in the hotel.
Ireland
Ireland
General Manager
Mid-Sized Hotel
10
Easy team sharing for maintenance and housekeeping
General Manager from 200 to 499 room Bed & Breakfast & Inn in Caernarfon (United Kingdom)
Verified
2 days ago
The ease of using it being able to share with the team on it without having to contact them via radio.
United Kingdom
United Kingdom
General Manager
Large Hotel
10
Easy photo-based job setup — AI still needs tweaking
Maintenance manager from 200 to 499 room Boutique in London (United Kingdom)
Verified
3 days ago
How easy it is for housekeeping to install a job by photo. Also, adjust the description to whatever the location is, i.e. bedroom, corridor, toilets, outside areas, etcetera.
United Kingdom
United Kingdom
Maintenance manager
Large Hotel
10
Simple, easy onboarding support — with past Android tag issues fixed
Deputy Manager from 75-99 room Luxury Hotel in Llandudno (United Kingdom)
Verified
6 days ago
The help and support with onboarding was brilliant. The system is simple and easy to use for all the staff across all departments.
United Kingdom
United Kingdom
Deputy Manager
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Simple for the user. It delivers what it promises. For the product owner (the Facilities Manager or Operations Director) having all the tasks pre-filtered for type and skill makes the process smoother.
Showing all answers to: "What does this product or service do well?"
Simple for the user. It delivers what it promises. For the product owner (the Facilities Manager or Operations Director) having all the tasks pre-filtered for type and skill makes the process smoother.
Snapfix makes hotel operations and maintenance simple. Teams log, assign and track tasks and issues in one easy app instead of using radios, paper and WhatsApp groups. Nothing gets lost between shifts, and managers can see what’s open and what’s done.
Snapfix provides a simple and effective way for hotels to manage day-to-day maintenance and housekeeping operations. It makes it easy for staff to report issues, assign responsibility, track progress and ensure tasks are completed.
From a hotel technology perspective, one of its biggest strengths is bringing structure and accountability to operational processes without adding unnecessary complexity for hotel teams.
The platform improves communication between departments, provides management with visibility of outstanding issues and helps hotels respond more quickly to maintenance and housekeeping requirements. Ultimately, this contributes to a more efficient operation, better-maintained properties and an improved guest experience.
I mostly know Snapfix through working with Darragh on our webinar with MARA solutions this summer. Before that I honestly thought of them as just a maintenance tool, so it was cool to see how much more they do now, like housekeeping and compliance. What stood out to me is that they're thinking about the whole operation, not just fixing what's broken. And even with everything they've added, it's clear keeping it simple is still a big deal for them.
Snapfix does an excellent job of turning everyday hotel operations into something
visible, accountable, and easy to act on. Teams can report an issue immediately,
assign responsibility, see its status, and confirm when the work has been completed, rather than relying on fragmented emails, messages, calls, or paper-based processes. From our perspective at EnergyElephant, this becomes particularly valuable when operational information is considered alongside energy and sustainability data. Our mutual customer Dromoland Castle was a great example during our recent World Green Building Week webinar hosted by the lrish Green Building Council - better operational intelligence, proactive maintenance, and better energy data all contribute to better-performing buildings. Snapfix makes the operational side of that equation highly practical and accessible.
Question:
What differentiates this product or service from the competition?
Answer:
The backend of the solution is so well thought out, tried and tested that the user experience is excellent. It is a leader in it's class. For a start the simple way any user without skill or knowledge can submit a photo makes it accessible to all staff across the hotel.
Showing all answers to: "What differentiates this product or service from the competition?"
The backend of the solution is so well thought out, tried and tested that the user experience is excellent. It is a leader in it's class. For a start the simple way any user without skill or knowledge can submit a photo makes it accessible to all staff across the hotel.
Snapfix is built for the people doing the work, not just the managers. Staff can report an issue in seconds, so they actually use it and operational data is captured instead of lost. Behind the product is a responsive, hospitality-focused team that listens to feedback and is easy to work with as a partner.
What stands out about Snapfix is its simplicity and ease of adoption. Many hotel technology platforms can be overly complicated, requiring significant training and changes to existing processes. Snapfix takes a different approach by making it incredibly easy for staff to report and manage tasks using photographs and a straightforward traffic-light system.
This is particularly valuable in hospitality, where teams are busy, staff turnover can be high and technology needs to work for people with different levels of technical experience.
The platform combines that simplicity with the visibility and accountability hotel management needs. It's a practical solution to everyday operational challenges, designed around how hotel teams actually work rather than expecting teams to adapt to complicated software.
What I like is that they're building for the people running around the hotel all day, not someone stuck behind a desk. A lot of ops tools feel like way too much for busy teams, and if something takes ten clicks to report, people just won't bother. Snapfix works on your phone, so a housekeeper who spots a problem mid shift can flag it right there. That fits how hotel staff actually work, and it's probably why teams stick with it.
What stands out to us about Snapfix is its focus on simplicity and accessibility.
Hospitality technology only delivers value if busy frontline teams actually use it, and
Snapfix has clearly designed around that reality. Its photo-first approach and simple
traffic-light system make it intuitive across maintenance, housekeeping, and wider
hotel operations, including for multilingual teams. We also value the people behind
the technology. As a fellow Irish technology company and partner, we have found the Snapfix team extremely approachable, responsive, and collaborative. They understand hospitality, listen carefully to customers and partners, and are genuinely interested in using technology to make hotel operations easier rather than more complicated.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Try it. Put the product to the test in your own hotel and see what a difference it makes. Surely no harm comes from at least trying a solution. Even at the very basic level of snapping a photo and submitting to the platform will see results.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Try it. Put the product to the test in your own hotel and see what a difference it makes. Surely no harm comes from at least trying a solution. Even at the very basic level of snapping a photo and submitting to the platform will see results.
Roll it out across departments, not just maintenance. The value grows when housekeeping, front office and engineering all report and close issues in the same place, so operational problems are fixed before they reach the guest.
My advice would be to focus on how the technology can improve the day-to-day experience for both your staff and your guests. Hotels are complex environments, with multiple departments working together and a constant need to respond quickly to operational issues.
The best technology solutions are those that make life easier for the people using them. Snapfix stands out for its simplicity, making it easy for staff to report issues, communicate across departments and take ownership of tasks.
I would recommend involving your maintenance and housekeeping teams in the evaluation process and seeing how easily the platform fits into their daily routines. Technology adoption is critical, and a solution that staff genuinely find easy to use is far more likely to deliver lasting operational improvements.
Get the whole team using it, not just maintenance. The person who spots a dripping tap or a broken lamp is often a housekeeper or someone on the front desk, so the easier it is for them to report it on the spot, the faster it gets fixed. And if you're already collecting guest feedback, make sure anything about the room lands in Snapfix too, so small issues get sorted before the next guest checks in.
We would encourage hoteliers to think beyond using Snapfix purely as a
maintenance tool. Its real value appears to come from giving different departments a
shared, simple way to communicate and act on operational information. Involve
housekeeping, maintenance, front office, and management from the outset, and test
it against the everyday processes that currently rely on WhatsApp, spreadsheets, emails, or verbal handovers. We would also recommend engaging directly with the Snapfix team. In our experience as a technology partner, they are exceptionally accessible, knowledgeable, and easy to work with. They understand the realities of
hospitality operations, and are very willing to listen, collaborate, and help
organisations get practical value from the technology.
+ 15
recommend
Recommended by
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@
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Are you a consultant or vendor that recommends Snapfix?
Leave a recommendation
News
Snapfix
1 week ago
How The Landmark Hotel Reduced Insurance Risk and Improved Guest Satisfaction with Snapfix
Snapfix
2 weeks ago
How Watergate Bay Hotel Moved from Reactive to Proactive Maintenance with Snapfix and skentel
Snapfix
4 weeks ago
How Firoka Group Keeps Crowne Plaza and Holiday Inn Express on IHG Brand Standards with Snapfix
Snapfix
1 month ago
How Brocket Hall Estate Cut Brand Standards Audit Time by 80% and Boosted Member NPS with Snapfix
Snapfix
5 months ago
Snapfix Launches AI-Powered Housekeeping Module to Transform Hotel Room Turns in Real Time
Snapfix
7 months ago
Snapfix Hosts Expert Panel on Solving Hospitality Staffing Challenges in 2026
Snapfix
9 months ago
Snapfix Earns Global Top 3 Recognition for Hotel Maintenance Software in 2026 HotelTechAwards
Snapfix
10 months ago
How Harbour Hotels Standardized Operations Across 15 Properties with Snapfix
Snapfix
10 months ago
How Wren Urban Nest Reduced Maintenance Complaints and Boosted Guest Satisfaction with Snapfix
Snapfix
10 months ago
How The Brownwood Hotel Cut Management Work Hours and Improved Accountability with Snapfix
Snapfix
10 months ago
How The Morrison Dublin Saves 1.5 Hours per Day and Elevates Guest Satisfaction with Snapfix
Snapfix
11 months ago
Oxsana Hospitality Selects Snapfix as Preferred Maintenance and Operations Platform for Its Members
Snapfix
1 year ago
Snapfix Launches Multi-Site Console
Snapfix
1 year ago
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Support
Unverified
Snapfix has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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