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Snapfix Maintenance
4.7 (171 REVIEWS)
HT Score
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Casey, Paula, Adam + 13 more experts recommend Snapfix
Read Recommendations
Snapfix Maintenance
Ranked 3 (out of 34) in Hotel Maintenance Software
2026 Finalist
HotelTechAwards
Hoteliers voted Snapfix as the #3 Hotel Maintenance Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldSnap it. Fix it. Done.
94% recommended by 117 hotels
Radisson, Intercontinental, Hilton & 114 others
Bell - AI powered product analyst
I analyzed all of Snapfix’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Snapfix is a versatile hotel maintenance software that dramatically improves efficiency in managing maintenance tasks. Users praise its capacity to streamline issue reporting and task coordination through its intuitive photo-based interface, which enables swift, accurate communication among teams. Snapfix also empowers preventive maintenance and asset management efforts, aiding staff in identifying and rectifying recurring issues, thereby enhancing guest satisfaction and reducing operational costs. Despite its advantages, some users report issues with notifications, user management, and the initial learning curve.
Radisson, Intercontinental, Hilton & 114 others
Read their reviewsWhat Types of Hotels Snapfix is Popular For
Size
6 | Small (10-49 room)
24 | Mid-Sized (50-99 room)
117 | Large (100-499 room)
32 | X-Large (500+ room)
Country
87 | Ireland
54 | United Kingdom
17 | United States
8 | New Zealand
5 | Thailand
2 | Turkey
1 | Poland
1 | South Africa
1 | Colombia
1 | Canada
1 | Cyprus
Type
96 | Branded Hotels
88 | Luxury Hotels
76 | Boutique Hotels
71 | Airport/Conference Hotels
67 | Bed & Breakfast & Inns
49 | Resorts
46 | City Center Hotels
39 | Limited Service & Budget Hotels
7 | RV Parks & Campgrounds
6 | Hostels
6 | Motels
3 | Extended Stay & Serviced Apartments
1 | Casinos
Region
143 | Europe
18 | North America
8 | Oceania
5 | Asia Pacific
2 | Middle East
1 | South America
1 | Africa
Category
171 | Hotel Maintenance Software
61 | Housekeeping Software
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What is Snapfix?
Founded in 2019 | Headquarters in Dublin (Ireland) | 46 employees
Snapfix Maintenance is a hotel maintenance management software that helps teams report, assign, track, and resolve maintenance issues from a phone or tablet. Its photo-based workflow makes it easy to document problems clearly, coordinate work quickly, and keep preventive maintenance and asset upkeep organized. It fits into daily hotel operations by connecting maintenance with housekeeping, compliance, brand standards, and guest requests in one mobile-first platform, helping properties stay efficient and guest-ready.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Snapfix products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Snapfix Reviews Analyzed: 113
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Snapfix Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Snapfix
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Snapfix's Provided Description:
"Snapfix is a mobile-first hotel operations platform that brings housekeeping, maintenance, compliance and brand standards, asset management and guest communications into one app. Hotel teams take a photo to report, assign and resolve work from their phone, while AI handles repetitive tasks like routing guest requests. Trusted by 40,000+ hoteliers in 60+ countries, Snapfix helps every property stay guest-ready."
FAQs
Capabilities
Reactive maintenance
Reactive maintenance
Any team member snaps a photo of an issue, and Snapfix AI categorises, prioritises and assigns it to the right person. Every task moves from red to yellow to green until it's fixed, with photo proof at the end, so nothing gets lost between shifts or teams.
Preventive maintenance
Preventive maintenance
Schedule recurring PPM tasks and checklists for equipment, plant and rooms, and Snapfix prompts the right person when each one is due. Every completed check is time-stamped with photo evidence, so planned work happens on time and you can prove it.
Plan - Scheduled Maintenance
Plan - Scheduled Maintenance
Get ahead of issues before they happen. Schedule recurring maintenance, repairs, and inspections in advance.
Track - Asset Management
Track - Asset Management
Keep track of valuable assets in the palm of your hand. Easily manage your asset register and capture work order history.
Reporting & Analytics
Reporting & Analytics
Track all the work carried out, and know the status of each task, piece of equipment and safety-checks in real-time and with a full audit trail.
Lost & Found
Lost & Found
A well organised Lost & Found process helps to drive guest satisfaction. With Snapfix you can keep track of all items that are found in your property. Add images so that it is easy recognisable for your guests and staff. Include additional information such as the location where it was found and where the item currently is stored. Mark the item yellow when the guest is contacted and green when it is returned.
Web form with QR code
Web form with QR code
Anybody can use the QR code-enabled web form to submit issues via their smartphone. Simply scan the code to access the form, add a photo and submit the issue. Your team can then take action on the issue in Snapfix. A perfect solution for staff or guests who do not have a Snapfix account.
Features
Asset Preservation
4/5 features
Inspections & Checklists
4/5 features
Messaging & Communication
4/5 features
Task Management
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
Available Add-ons & Modules
Maintenance
Hotel Maintenance Software
Any team member takes a photo of an issue, and Snapfix AI categorises, prioritises and assigns it to the right person. Every task is tracked to completion from red to yellow to green.
Preventive maintenance runs on recurring schedules with checklists, so PPMs and equipment checks never get missed.
Proactive maintenance starts before anyone can even report a fault. IoT and BMS sensor alerts create and assign tasks automatically with Snapfix AI.
Housekeeping
Housekeeping Software
Snapfix syncs with your PMS, so room status, departures and changes update automatically.
Housekeeping managers use AI to generate optimised daily schedules in seconds, and those schedules adjust in real time as the day changes.
Housekeepers receive their rooms on their phone, update status as they work, and report maintenance issues with a photo. Front desk sees live room readiness, so check-ins are faster and VIPs are prioritised.
Guest Communications
Guests send a message or WhatsApp to the hotel, and Snapfix AI replies instantly, 24/7, in 100+ languages. It answers everyday questions like "What time is check-out?" or "Is breakfast included?" and handles 85% of requests automatically.
When a guest needs something done, like extra towels or a broken TV fixed, Snapfix creates a task and assigns it to the right team. Average response times drop by two hours.
Asset Management
Asset Tracking Software
Log every asset in Snapfix and tag it with a QR code, barcode or NFC tag. Staff scan the tag to report an issue or complete a check, and every repair builds a full history against that asset.
Managers can spot recurring faults, link preventive maintenance schedules, and make repair or replace decisions based on real data rather than guesswork.
Comply
Snapfix brings every type of compliance into one place: risk management, with risks and corrective actions logged with photo evidence; PPM schedules for fire systems, lifts and equipment; brand standards, with scored self-audits and one-tap PDF reports; legal requirements, with certificates and licences flagged before they expire; and contractor management, with documents stored and response times measured against SLAs. Every action is time-stamped, so you're always inspection-ready.
Snapfix Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Snapfix Maintenance is the #3 most trending product in the Hotel Maintenance Software category (out of 34) and the #55 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSnapfix’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Snapfix as the #3 Hotel Maintenance Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Snapfix Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Snapfix Case Studies
How Watergate Bay Hotel Moved from Reactive to Proactive Maintenance with Snapfix and skentel
Newquay (United Kingdom)
How Firoka Group Keeps Crowne Plaza and Holiday Inn Express on IHG Brand Standards with Snapfix
London (United Kingdom)
How Brocket Hall Estate Cut Brand Standards Audit Time by 80% and Boosted Member NPS with Snapfix
How Harbour Hotels Standardized Operations Across 15 Properties with Snapfix
Chichester (United Kingdom)
How Wren Urban Nest Reduced Maintenance Complaints and Boosted Guest Satisfaction with Snapfix
Dublin (Ireland)
How The Brownwood Hotel Cut Management Work Hours and Improved Accountability with Snapfix
The Villages (United States)
How The Morrison Dublin Saves 1.5 Hours per Day and Elevates Guest Satisfaction with Snapfix
Dublin (Ireland)
References
"Snapfix has helped us to communicate effectively, manage more efficiently and, crucially for us, keep track of trends around recurring engineering issues."
Fergal Harte
General Manager @
The Kingsley Hotel
"It just makes the hotel work much better, faster, and resolves issues quicker for everyone."
Rory Rooney
Hotel Manager @
The Morrison Dublin, Curio Collection by Hilton
Featured Customers
More Products by Snapfix
Hotelier Rating
Looking for specific info?
10
Easy to use for housekeeping, maintenance, and lost and found
Director of Housekeeping from 200 to 499 room Bed & Breakfast & Inn in Dublin (Ireland)
Verified
1 days ago
For Maintenance and checklists for all the Housekeeping dept.. The maintenances dept also track their reports FO track their fire walks We also use to track lost and found.
Ireland
Ireland
Director of Housekeeping
Large Hotel
9
End user friendly task sharing — export to excel would help
Director of Engineering from 200 to 499 room Bed & Breakfast & Inn in Dublin (Ireland)
Verified
1 days ago
End user friendly, ease of sharing task information with pre & post completion of task, With PM tasks, valuable information is readily available remotely , in the palm of your hand and desk top all of which makes monitoring and targeting easier to manage.
Ireland
Ireland
Director of Engineering
Large Hotel
9
Good application that can be used on the go with mobile
Maintenance Manager from 50-74 room Bed & Breakfast & Inn in Christchurch (New Zealand)
Verified
11 days ago
Having used Snapfix since October 24, I have found the App to be a very useful tool for both recording and tracking reactive maintenance tasks.
New Zealand
New Zealand
Maintenance Manager
Mid-Sized Hotel
10
Game Changer from a corporate level
Chief Administrative Officer from 100 to 199 room Bed & Breakfast & Inn in LasVegas (United States)
Verified
16 days ago
SnapFix has been very useful for us at both the property level and the corporate level. Managing multiple hotels, it’s helpful to have one system where we can see issues clearly, compare locations, and spot recurring problems that need attention across different brands and building types.
The ability to create punch lists during and after...
United States
United States
Chief Administrative Officer
Large Hotel
10
Ease of use
[email protected] from 500+ room Boutique in Dublin (Ireland)
Verified
17 days ago
What i like most is how easy it is to use and not much training needed when showing new staff.
10
A great System
HR Manager from 50-74 room Boutique in Athlone (Ireland)
Verified
17 days ago
I love that we can track all lost property in the hotel easily on this . So useful to have all the maintenance issues logged in one place .
Ireland
Ireland
HR Manager
Mid-Sized Hotel
10
Great software, easy to use as a daily tool.
Maintenance Manager from 100 to 199 room Boutique in Manukau (New Zealand)
Verified
17 days ago
- Easy to set up and manage the account - Easy to report and review jobs - Great data information for the report.
New Zealand
New Zealand
Maintenance Manager
Large Hotel
10
Snapfix provides a real time information and supports a trackable works list, predominately used for our Maintenance team
Group HR/H&S Manager from 100 to 199 room Bed & Breakfast & Inn in Coventry (United Kingdom)
Verified
17 days ago
Easy to use and the ability to simply attach a picture to help explain a task. Also, the ability to monitor tasks status’s with a time line, the supporting reports.
United Kingdom
United Kingdom
Group HR/H&S Manager
Large Hotel
10
Snapfix makes communication easier and efficiencies higher!
Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Dublin (Ireland)
Verified
17 days ago
With Snapfix, you can post an issue, track when it is being addressed and see the resolution. You do not need to go back and forward through emails. The task is posted, delegated, resolved.
Ireland
Ireland
Hotel Manager
Large Hotel
10
Changed the way we report and work
Health and safety manager from 500+ room Limited Service & Budget Hotel in (United Kingdom)
Verified
17 days ago
Snapfix have been super professional and been there when we need them throughout our 2 years. Their easy to navigate software and especially the QR codes have changed how we report and respond to jobs. We have also used the ap to monitor safety systems in our buildings.
United Kingdom
United Kingdom
Health and safety manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I mostly know Snapfix through working with Darragh on our webinar with MARA solutions this summer. Before that I honestly thought of them as just a maintenance tool, so it was cool to see how much more they do now, like housekeeping and compliance. What stood out to me is that they're thinking about the whole operation, not just fixing what's broken. And even with everything they've added, it's clear keeping it simple is still a big deal for them.
Showing all answers to: "What does this product or service do well?"
I mostly know Snapfix through working with Darragh on our webinar with MARA solutions this summer. Before that I honestly thought of them as just a maintenance tool, so it was cool to see how much more they do now, like housekeeping and compliance. What stood out to me is that they're thinking about the whole operation, not just fixing what's broken. And even with everything they've added, it's clear keeping it simple is still a big deal for them.
Snapfix does an excellent job of turning everyday hotel operations into something
visible, accountable, and easy to act on. Teams can report an issue immediately,
assign responsibility, see its status, and confirm when the work has been completed, rather than relying on fragmented emails, messages, calls, or paper-based processes. From our perspective at EnergyElephant, this becomes particularly valuable when operational information is considered alongside energy and sustainability data. Our mutual customer Dromoland Castle was a great example during our recent World Green Building Week webinar hosted by the lrish Green Building Council - better operational intelligence, proactive maintenance, and better energy data all contribute to better-performing buildings. Snapfix makes the operational side of that equation highly practical and accessible.
Snapfix provides a very high quality product that allows hotels to quickly identify and resolve housekeeping & maintenance issues across the board. Snapfix has a modern UI that makes is very easy to use. Combined with Snapfix's powerful integrations suite, it means hotel's can maximize their tech stack and ensure their software is communicating effectively
Simple, easy to use solution with a great UI. However, this doesn't mean that it doesn't have features under the hood - plenty of modules to ensure that hoteliers can run a tight ship and keep their staff all moving at the same speed.
What I consistently see is that Snapfix helps venues deliver the level of reliability that couples expect when they enquire. Weddings are emotional and time-sensitive, and any gap between what’s promised and what’s delivered can impact both conversion and trust. Snapfix keeps internal teams aligned so those promises are upheld. When details are shared clearly and tasks are visible to everyone, venues create a smoother experience from the first showround to the wedding day itself and that has a real influence on revenue and reputation.
Question:
What differentiates this product or service from the competition?
Answer:
What I like is that they're building for the people running around the hotel all day, not someone stuck behind a desk. A lot of ops tools feel like way too much for busy teams, and if something takes ten clicks to report, people just won't bother. Snapfix works on your phone, so a housekeeper who spots a problem mid shift can flag it right there. That fits how hotel staff actually work, and it's probably why teams stick with it.
Showing all answers to: "What differentiates this product or service from the competition?"
What I like is that they're building for the people running around the hotel all day, not someone stuck behind a desk. A lot of ops tools feel like way too much for busy teams, and if something takes ten clicks to report, people just won't bother. Snapfix works on your phone, so a housekeeper who spots a problem mid shift can flag it right there. That fits how hotel staff actually work, and it's probably why teams stick with it.
What stands out to us about Snapfix is its focus on simplicity and accessibility.
Hospitality technology only delivers value if busy frontline teams actually use it, and
Snapfix has clearly designed around that reality. Its photo-first approach and simple
traffic-light system make it intuitive across maintenance, housekeeping, and wider
hotel operations, including for multilingual teams. We also value the people behind
the technology. As a fellow Irish technology company and partner, we have found the Snapfix team extremely approachable, responsive, and collaborative. They understand hospitality, listen carefully to customers and partners, and are genuinely interested in using technology to make hotel operations easier rather than more complicated.
The ability to photograph issues, identify what they are from the image using AI and then direct the issue to the correct team that needs to handle means that Snapfix provides hotel teams with the perfect solution to maintain a stellar guest experience.
Snapfix has a distinct focus on mobile which allows team members to hit the ground running. Most software installs fail because of human change management and Snapfix is well positioned to ensure ground-up adoption of it's technology resulting in a successful implementation
For me, the standout difference is how well Snapfix supports the guest journey as a whole, not just the operational checklist. Wedding venues need consistency at every touchpoint because couples compare multiple properties and make decisions based on confidence. Snapfix gives teams a system that reduces risk, avoids missed details, and ensures spaces are always presented at their best. That reliability strengthens a venue’s brand at the exact moments that matter and that’s something most tools don’t directly impact.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Get the whole team using it, not just maintenance. The person who spots a dripping tap or a broken lamp is often a housekeeper or someone on the front desk, so the easier it is for them to report it on the spot, the faster it gets fixed. And if you're already collecting guest feedback, make sure anything about the room lands in Snapfix too, so small issues get sorted before the next guest checks in.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Get the whole team using it, not just maintenance. The person who spots a dripping tap or a broken lamp is often a housekeeper or someone on the front desk, so the easier it is for them to report it on the spot, the faster it gets fixed. And if you're already collecting guest feedback, make sure anything about the room lands in Snapfix too, so small issues get sorted before the next guest checks in.
We would encourage hoteliers to think beyond using Snapfix purely as a
maintenance tool. Its real value appears to come from giving different departments a
shared, simple way to communicate and act on operational information. Involve
housekeeping, maintenance, front office, and management from the outset, and test
it against the everyday processes that currently rely on WhatsApp, spreadsheets, emails, or verbal handovers. We would also recommend engaging directly with the Snapfix team. In our experience as a technology partner, they are exceptionally accessible, knowledgeable, and easy to work with. They understand the realities of
hospitality operations, and are very willing to listen, collaborate, and help
organisations get practical value from the technology.
Having collaborated with the Snapfix team and worked on bringing an integration to the market, I am very confident that they provide both a wonderful customer service but, more importantly, a product that can make a noticeable and instant impact on any hospitality business that implements it.
Talk to the Snapfix team and get a feel for how modern the software is. Paper and pencil just isn't an option for consistency and this shows in a poor guest experience. Adopting a standard as a team can help propel the business forward.
Think about the moments that influence a couple’s decision to book. It’s rarely the big gestures, it’s how smooth, organised, and attentive the venue feels. Snapfix helps create that impression behind the scenes. When every department is aligned, tasks are completed on time, and spaces are consistently immaculate and couples definitely notice. If you want your wedding business to convert more enquiries and build long-term reputation, invest in tools that support operational excellence as much as sales strategy. Snapfix is one of the few platforms that genuinely strengthens both.
+ 12
recommend
Recommended by
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Ciara Crossan
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Are you a consultant or vendor that recommends Snapfix?
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News
Snapfix
7 hours ago
How Watergate Bay Hotel Moved from Reactive to Proactive Maintenance with Snapfix and skentel
Snapfix
1 week ago
How Firoka Group Keeps Crowne Plaza and Holiday Inn Express on IHG Brand Standards with Snapfix
Snapfix
2 weeks ago
How Brocket Hall Estate Cut Brand Standards Audit Time by 80% and Boosted Member NPS with Snapfix
Snapfix
4 months ago
Snapfix Launches AI-Powered Housekeeping Module to Transform Hotel Room Turns in Real Time
Snapfix
7 months ago
Snapfix Hosts Expert Panel on Solving Hospitality Staffing Challenges in 2026
Snapfix
8 months ago
Snapfix Earns Global Top 3 Recognition for Hotel Maintenance Software in 2026 HotelTechAwards
Snapfix
9 months ago
How Harbour Hotels Standardized Operations Across 15 Properties with Snapfix
Snapfix
9 months ago
How Wren Urban Nest Reduced Maintenance Complaints and Boosted Guest Satisfaction with Snapfix
Snapfix
9 months ago
How The Brownwood Hotel Cut Management Work Hours and Improved Accountability with Snapfix
Snapfix
9 months ago
How The Morrison Dublin Saves 1.5 Hours per Day and Elevates Guest Satisfaction with Snapfix
Snapfix
10 months ago
Oxsana Hospitality Selects Snapfix as Preferred Maintenance and Operations Platform for Its Members
Snapfix
1 year ago
Snapfix Launches Multi-Site Console
Snapfix
1 year ago
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Support
Unverified
Snapfix has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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