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Snapfix Maintenance
4.7 (159 REVIEWS)
HT Score
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Ciara, Al, Dougall + 9 more experts recommend Snapfix
Read Recommendations
Snapfix Maintenance
Ranked 3 (out of 33) in Hotel Maintenance Software
2026 Finalist
HotelTechAwards
Hoteliers voted Snapfix as the #3 Hotel Maintenance Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldSnap it. Fix it. Done.
94% recommended by 115 hotels
Radisson, Intercontinental, Hilton & 112 others
Bell - AI powered product analyst
I analyzed all of Snapfix’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Snapfix is a versatile hotel maintenance software that dramatically improves efficiency in managing maintenance tasks. Users praise its capacity to streamline issue reporting and task coordination through its intuitive photo-based interface, which enables swift, accurate communication among teams. Snapfix also empowers preventive maintenance and asset management efforts, aiding staff in identifying and rectifying recurring issues, thereby enhancing guest satisfaction and reducing operational costs. Despite its advantages, some users report issues with notifications, user management, and the initial learning curve.
Radisson, Intercontinental, Hilton & 112 others
Read their reviewsWhat Types of Hotels Snapfix is Popular For
Size
1 | X-Small (1-9 room)
6 | Small (10-49 room)
24 | Mid-Sized (50-99 room)
102 | Large (100-499 room)
33 | X-Large (500+ room)
Country
79 | Ireland
51 | United Kingdom
15 | United States
8 | New Zealand
5 | Thailand
2 | Turkey
1 | Poland
1 | South Africa
1 | Colombia
1 | Canada
1 | Cyprus
Type
82 | Branded Hotels
79 | Luxury Hotels
69 | Boutique Hotels
63 | Airport/Conference Hotels
54 | Bed & Breakfast & Inns
43 | City Center Hotels
43 | Resorts
35 | Limited Service & Budget Hotels
7 | RV Parks & Campgrounds
6 | Motels
5 | Hostels
3 | Extended Stay & Serviced Apartments
1 | Casinos
Region
132 | Europe
16 | North America
8 | Oceania
5 | Asia Pacific
2 | Middle East
1 | South America
1 | Africa
Category
159 | Hotel Maintenance Software
55 | Housekeeping Software
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What is Snapfix?
Founded in 2019 | Headquarters in Dublin (Ireland) | 46 employees
Snapfix Maintenance is a visual-first maintenance management platform specifically designed for hotels. It enhances efficiency and communication through intuitive, photo-based reporting that enables instant work order creation, eliminating paperwork and delays. With Snapfix, users snap a photo, video, or add voice notes to report issues, ensuring clear and real-time communication among teams. The platform integrates maintenance, housekeeping, and inspections, providing consolidated information and real-time updates. By offering actionable insights and tracking task statuses, Snapfix empowers hotels to reduce errors, streamline processes, and enhance operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Snapfix products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Snapfix Reviews Analyzed: 113
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Snapfix Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Snapfix
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Snapfix's Provided Description:
"Snapfix is a leading visual-first maintenance management platform designed specifically for hotels. With Snapfix, users create instant work orders by simply snapping a photo, video, or adding voice notes, eliminating paperwork and reducing delays. The intuitive, visual interface removes communication barriers, ensuring every team member clearly understands tasks in real-time, significantly reducing costly errors and duplicated efforts. Built as a single visual system customized for your industry, Snapfix streamlines processes, ensuring tasks are consistently executed according to your established standards. Real-time tracking and transparent accountability trails provide complete visibility into task statuses and team performance, backed by clear visual evidence of completion, ultimately enhancing building safety and reducing operational risks. Furthermore, Snapfix equips organizations with actionable insights, identifying trends, recurring issues, and team performance metrics, enabling smarter operational decisions. Trusted by thousands globally, Snapfix helps businesses transform facility management challenges into streamlined, efficient processes. Snapfix’s mission is clear: deliver operational clarity, measurable savings, and improved customer experiences, empowering teams to perform at their best every day."
FAQs
Capabilities
Fix - Task Management & work orders
Fix - Task Management & work orders
Streamline your work flow and gain visibility into your entire operation. Create tasks and work orders in just 3 seconds.
Comply - Safety and Compliance
Comply - Safety and Compliance
Ensure real-time compliance to regulatory guidelines by digitizing your safety checks and audit trail, reducing manual paperwork.
Plan - Scheduled Maintenance
Plan - Scheduled Maintenance
Get ahead of issues before they happen. Schedule recurring maintenance, repairs, and inspections in advance.
Track - Asset Management
Track - Asset Management
Keep track of valuable assets in the palm of your hand. Easily manage your asset register and capture work order history.
Reporting & Analytics
Reporting & Analytics
Track all the work carried out, and know the status of each task, piece of equipment and safety-checks in real-time and with a full audit trail.
Lost & Found
Lost & Found
A well organised Lost & Found process helps to drive guest satisfaction. With Snapfix you can keep track of all items that are found in your property. Add images so that it is easy recognisable for your guests and staff. Include additional information such as the location where it was found and where the item currently is stored. Mark the item yellow when the guest is contacted and green when it is returned.
Web form with QR code
Web form with QR code
Anybody can use the QR code-enabled web form to submit issues via their smartphone. Simply scan the code to access the form, add a photo and submit the issue. Your team can then take action on the issue in Snapfix. A perfect solution for staff or guests who do not have a Snapfix account.
Features
Asset Preservation
4/5 features
Inspections & Checklists
4/5 features
Messaging & Communication
4/5 features
Task Management
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
Available Add-ons & Modules
Housekeeping & Maintenance
Housekeeping Software
Empower everyone on your team to become the Hotel's eyes and ears by easily reporting and resolving issues or guest requests using the universal language of photos, messages and traffic lights, simply by using their mobile phone.
Lost & Found
Concierge Software
A well organised Lost & Found process helps to drive guest satisfaction. With Snapfix you can keep track of all items that are found in your property. Add images so that it is easy recognisable for your guests and staff. Include additional information such as the location where it was found and where the item currently is stored. Mark the item yellow when the guest is contacted and green when it is returned.
Snapfix Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Snapfix Maintenance is the #1 most trending product in the Hotel Maintenance Software category (out of 33) and the #32 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSnapfix’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Snapfix as the #3 Hotel Maintenance Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Snapfix Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Snapfix Case Studies
How Harbour Hotels Standardized Operations Across 15 Properties with Snapfix
Chichester (United Kingdom)
How Wren Urban Nest Reduced Maintenance Complaints and Boosted Guest Satisfaction with Snapfix
Dublin (Ireland)
How The Brownwood Hotel Cut Management Work Hours and Improved Accountability with Snapfix
The Villages (United States)
How The Morrison Dublin Saves 1.5 Hours per Day and Elevates Guest Satisfaction with Snapfix
Dublin (Ireland)
References
"Snapfix has helped us to communicate effectively, manage more efficiently and, crucially for us, keep track of trends around recurring engineering issues."
Fergal Harte
General Manager @
The Kingsley Hotel
"It just makes the hotel work much better, faster, and resolves issues quicker for everyone."
Rory Rooney
Hotel Manager @
The Morrison Dublin, Curio Collection by Hilton
Featured Customers
More Products by Snapfix
Hotelier Rating
Looking for specific info?
10
Snapfix app.
General Manager from 50-74 room Boutique in Belmullet (Ireland)
Verified
6 months ago
The maintenance app is extremely helpful for all of the team. It is the only platform we use for logging maintenance issues.
Ireland
Ireland
General Manager
Mid-Sized Hotel
10
Love that they send me two reports regarding our maintenance each day.
General Manager from 100 to 199 room City Center Hotel in Auckland Central (New Zealand)
Verified
6 months ago
That my maintenance staff are able to separate out each maintenance issue each day, provide me with photos of the issue(s), as well as updates. As well, we have our regular daily maintenance schedule, and again I get photo evidence that each task has been completed.
New Zealand
New Zealand
General Manager
Large Hotel
9
Good application that can be used on the go with mobile
Maintenance Manager from 50-74 room Bed & Breakfast & Inn in Christchurch (New Zealand)
Verified
6 months ago
Having used Snapfix since October 24, I have found the App to be a very useful tool for both recording and tracking reactive maintenance tasks.
New Zealand
New Zealand
Maintenance Manager
Mid-Sized Hotel
8
Fairly straight forward app
Front Office Manager from 50-74 room Bed & Breakfast & Inn in Christchurch (New Zealand)
Verified
6 months ago
I enjoyed how straight forward it was. It was great that you were able to take a photo of the issue to make it easier for maintenance to resolve the matter.
New Zealand
New Zealand
Front Office Manager
Mid-Sized Hotel
10
Giving me back time!!!
Hotel Manager from 50-74 room Bed & Breakfast & Inn in Christchurch (New Zealand)
Verified
6 months ago
A system of control over tasks that would normally take more time than required. Great housekeeping module for lost property.
New Zealand
New Zealand
Hotel Manager
Mid-Sized Hotel
10
Fantastic app
General Manager from 100 to 199 room City Center Hotel in Dunedin (New Zealand)
Verified
6 months ago
Great piece of software that allows us to fix, expedite and keep track of maintenance on an area by area and room by room basis.
This has improved our response times and allowed us to more easily identify problem areas as well as repetitious issues.
Snapfix has allowed us to easily create a preventative maintenance program and we also use...
New Zealand
New Zealand
General Manager
Large Hotel
9
Executive Housekeeper
Cluster Executive Housekeeper from 500+ room City Center Hotel in London (United Kingdom)
Verified
6 months ago
Very efficient way of communication and tracking record.
Can track easy everything specially in Housekeeping department- curtains, damage furnitures, lost property.
United Kingdom
United Kingdom
Cluster Executive Housekeeper
X-Large Hotel
8
Bar Manager
Bar Manager from 100 to 199 room Branded Hotel in Mullingar (Ireland)
Verified
6 months ago
It helps me to keep on top of maintenance issues in the bar & make sure that our maintenance team are fixing in a timely manner.
Ireland
Ireland
Bar Manager
Large Hotel
8
Bar Manager
Deputy General Manager from 100 to 199 room Branded Hotel in Mullingar (Ireland)
Verified
6 months ago
I can easily keep an eye on jobs getting done or not done maintenance wise, which makes life so much easier.
Ireland
Ireland
Deputy General Manager
Large Hotel
8
My experience with snapfix has been positive .Reporting problems is straightforward and saves time compared to to traditional reporting methods
Project Coordinator from 500+ room City Center Hotel in London (United Kingdom)
Verified
6 months ago
I like how easy and convenient snapfix is to use. The app makes it simple to report issues quickly and updates can be tracked.
United Kingdom
United Kingdom
Project Coordinator
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
What I consistently see is that Snapfix helps venues deliver the level of reliability that couples expect when they enquire. Weddings are emotional and time-sensitive, and any gap between what’s promised and what’s delivered can impact both conversion and trust. Snapfix keeps internal teams aligned so those promises are upheld. When details are shared clearly and tasks are visible to everyone, venues create a smoother experience from the first showround to the wedding day itself and that has a real influence on revenue and reputation.
Showing all answers to: "What does this product or service do well?"
What I consistently see is that Snapfix helps venues deliver the level of reliability that couples expect when they enquire. Weddings are emotional and time-sensitive, and any gap between what’s promised and what’s delivered can impact both conversion and trust. Snapfix keeps internal teams aligned so those promises are upheld. When details are shared clearly and tasks are visible to everyone, venues create a smoother experience from the first showround to the wedding day itself and that has a real influence on revenue and reputation.
Snapfix excels at centralising hotel operations into one unified platform. For our Oxsana member hotels, it replaces fragmented systems such as WhatsApp groups, paper checklists and spreadsheets with a photo‑first, real‑time operations management tool. Teams can log maintenance issues, complete compliance checks and communicate across departments without switching platforms. The time‑stamped audit trails give properties defensible proof for brand audits and regulatory inspections, which is critical for our members managing IHG, Hilton and independent brands. Implementation is very fast, with hotels operational within days rather than weeks.
Snapfix provides our customers with an easy way of flagging and managing day to day maintenance issues as well as also simply managing regular equipment maintenance schedules. The result is happier guests thanks to rapid identification and resolution of any maintenance issues, as well as confidence that regularly scheduled equipment maintenance is undertaken and equipment is compliant
We completed an API integration with Snapfix so they can receive our consumption alerts from our EMS. Overall, the engagement was well-run, good communication, a fast turnaround on testing, and pragmatic problem-solving when edge cases came up. The integration is working reliably and has made alert-to-action much more efficient.
Operating in a multi-lingual environment can create communications problems that cause delays that immpact operational efficiencies and ultimately the guest experience. We all know that a picture is worth a 1000 words and Snapfix is powerfully simple.
Question:
What differentiates this product or service from the competition?
Answer:
For me, the standout difference is how well Snapfix supports the guest journey as a whole, not just the operational checklist. Wedding venues need consistency at every touchpoint because couples compare multiple properties and make decisions based on confidence. Snapfix gives teams a system that reduces risk, avoids missed details, and ensures spaces are always presented at their best. That reliability strengthens a venue’s brand at the exact moments that matter and that’s something most tools don’t directly impact.
Showing all answers to: "What differentiates this product or service from the competition?"
For me, the standout difference is how well Snapfix supports the guest journey as a whole, not just the operational checklist. Wedding venues need consistency at every touchpoint because couples compare multiple properties and make decisions based on confidence. Snapfix gives teams a system that reduces risk, avoids missed details, and ensures spaces are always presented at their best. That reliability strengthens a venue’s brand at the exact moments that matter and that’s something most tools don’t directly impact.
Snapfix's photo‑first approach is genuinely behaviour‑changing. Most CMMS tools require lengthy forms and manual input, which teams resist. Snapfix lets staff capture an issue with a single photo in three seconds, assign it and track resolution all from their phone. This simplicity drives adoption across all staff levels, from housekeeping and engineering to management. The real‑time visibility is a major advantage because managers receive morning reports showing exactly what was completed, what was missed and where bottlenecks exist. For multi‑site operators in our network, this means standardised checklists, cross‑property benchmarking and a single source of truth across their entire portfolio.
The simplicity of use is what sets Snapfix apart. It is super intuitive to flag issues by anyone, and its traffic light status means getting a status update on an issue is easy and instant. Likewise, it's RF tag scanning for scheduled equipment checks is the simplest way possible to ensure scheduled equipment maintenance compliance.
This functionality is supported by clear and appropriate reporting so that trends can be easily identified and regular maintenance management is simple.
Snapfix helps get issues in front of the right people quickly and in a format they can actually use.
From our side, the API was easy to work with and made it simple to connect Snapfix with other platforms, so alerts flow straight into day-to-day operations.
That combination of straightforward integration and a tool that works for people on the ground is what makes it stand out from similar products.
Simplicity is the key. The level of technical ability and sophistication as an end user is very small (if you can take a photo- you can use it) while the power of the backend reports derived from these photos delivers huge value to hotel operators.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Think about the moments that influence a couple’s decision to book. It’s rarely the big gestures, it’s how smooth, organised, and attentive the venue feels. Snapfix helps create that impression behind the scenes. When every department is aligned, tasks are completed on time, and spaces are consistently immaculate and couples definitely notice. If you want your wedding business to convert more enquiries and build long-term reputation, invest in tools that support operational excellence as much as sales strategy. Snapfix is one of the few platforms that genuinely strengthens both.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Think about the moments that influence a couple’s decision to book. It’s rarely the big gestures, it’s how smooth, organised, and attentive the venue feels. Snapfix helps create that impression behind the scenes. When every department is aligned, tasks are completed on time, and spaces are consistently immaculate and couples definitely notice. If you want your wedding business to convert more enquiries and build long-term reputation, invest in tools that support operational excellence as much as sales strategy. Snapfix is one of the few platforms that genuinely strengthens both.
If you could give one piece of advice to a hotelier considering this product or service, what would it be?
Start with one high‑impact use case such as security walks, housekeeping checklists or maintenance tracking and let your team see immediate results before rolling out additional features. Snapfix works best when you involve your entire team from day one, making it part of onboarding so it becomes the default way of operating rather than an add‑on. For multi‑site operators, begin with your strongest property as a proof of concept and then use their success to influence adoption at other locations. The return on investment becomes visible quickly, with members reporting productivity gains, cost reductions and fewer guest complaints within the first few months.
You should try Snapfix as you will be amazed at how simple it is for staff to use and how cost effective it is to manage your maintenance issues, both day to day and for scheduled maintenance. This not only result sin Guest satisfaction because everything works, but it also means that your equipment compliance is not compromised.
Spend time upfront configuring workflows so issues go directly to the right on-site teams (maintenance, housekeeping, facilities). Also, leverage Snapfix as a conduit to connect other platforms via APIs, ensuring data and alerts flow seamlessly into day-to-day operations.
The use cases for Snapfix are only limited by your imagination, houskeeping , F&B etc are the tip of th iceberg. Take 20 minutes to have a brainstorming session and look at SnapFix in combination with other tools you may have or be considering such as geo-location.
Recommended by
Ciara Crossan
Founder & CEO
@
WeddingDates
Al Malik
Chairman
@
Oxsana Hospitality
Dougall Love
Managing Director
@
Clarity Hospitality Software Solutions
Gavin Doyle
Operations Director
@
Acutrace
Liam Darling
VP Solutions
@
HaloSOS
Ciara Crossan
Founder & CEO
@
WeddingDates
Al Malik
Chairman
@
Oxsana Hospitality
Dougall Love
Managing Director
@
Clarity Hospitality Software Solutions
Gavin Doyle
Operations Director
@
Acutrace
Liam Darling
VP Solutions
@
HaloSOS
Mimi Renati Zainol
Founder
@
MAPSS Training and Consultancy Services
Pamela Likely
Lecturer
@
Shannon College of Hotel Management
Rubi Perez
Business Development/Partnerships
@
RoomPriceGenie
Benjamin Gray
Principal
@
Henlopen Hospitality
Sam Weston
Marketing Manager
@
80 DAYS
Nathan Mayfield
VP of Strategic Partnerships
@
ResNexus
Are you a consultant or vendor that recommends Snapfix?
Leave a recommendation
News
Snapfix
1 month ago
Snapfix Launches AI-Powered Housekeeping Module to Transform Hotel Room Turns in Real Time
Snapfix
3 months ago
Snapfix Hosts Expert Panel on Solving Hospitality Staffing Challenges in 2026
Snapfix
5 months ago
Snapfix Earns Global Top 3 Recognition for Hotel Maintenance Software in 2026 HotelTechAwards
Snapfix
6 months ago
How Harbour Hotels Standardized Operations Across 15 Properties with Snapfix
Snapfix
6 months ago
How Wren Urban Nest Reduced Maintenance Complaints and Boosted Guest Satisfaction with Snapfix
Snapfix
6 months ago
How The Brownwood Hotel Cut Management Work Hours and Improved Accountability with Snapfix
Snapfix
6 months ago
How The Morrison Dublin Saves 1.5 Hours per Day and Elevates Guest Satisfaction with Snapfix
Snapfix
7 months ago
Oxsana Hospitality Selects Snapfix as Preferred Maintenance and Operations Platform for Its Members
Snapfix
9 months ago
Snapfix Launches Multi-Site Console
Snapfix
1 year ago
From Compliance as a Task to Compliance as a Culture
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Support
Unverified
Snapfix has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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