Review of HOTELTIME

10
Clear, user-friendly system with room for better support
Front Office Manager from 50-74 room Boutique Hotels in Prague (Czech Republic)
Verified
4 days ago
What do you like most?
What I like most is how clear, well-organized, and user-friendly the system is. The design is modern and intuitive, which makes everyday work easier and more efficient. I appreciate the reports and regular updates about new features, improvements, and upcoming changes. It’s nice to stay informed about how the system is developing and what new possibilities are available. Another thing I value is the communication with customers and the willingness to listen to feedback, suggestions, and actual needs from hotel operations. It feels like there is a genuine interest in understanding how hotels use the system and what could make their work easier. Most importantly, I appreciate that the team is constantly working on the product, introducing new features, and improving existing ones. It’s good to see that the system keeps evolving and that development doesn't stop once a feature is launched.
What do you dislike or think could be improved?
I think working with the guest database could be easier and more user-friendly. It would also be helpful to have a clearer overview of the available features, with practical explanations of how they work and what benefits they could bring. There are some features we’re interested in trying, but it’s not always clear what they actually do or how we could use them in our daily operations. Customer support is another area that could be improved, especially response times and the quality of assistance.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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