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Review of Canary Technologies

9
Guest texting and fraud protection, but group messaging is cumbersome
General Manager & Director of Sales from 200 to 499 room Branded Hotels in West Dundee (United States)
Verified
1 days ago
Products Reviewed
Cyber Security & Fraud Prevention
Upselling Software
Guest Messaging Software
What do you like most?
I really like the ability to send text messages to our guests. Additionally, lessening the odds of credit card fraud is a definite plus!
What do you dislike or think could be improved?
Though I entered our hotel name, Best Western Plus Elgin, and it came up in the listing, after I selected our hotel it changed to our OLD hotel name from 18 months ago. Sonesta Select Chicago Elgin West Dundee. Also, being able to send a broadcast message to group reservations without having to download a list of reservations from PMS, then enter that information into an Excel spreadsheet and include the individual phone numbers, and then upload it to Canary is a bit tedious and cumbersome. If we could put in the group booking ID # and have each of those reservations populate, it would be a game changer.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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