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Review of Raitify

10
Innovative and personal support — but PMS integration would help
CEO / Owner from 75-99 room Boutique Hotels in Ingolstadt (Germany)
Verified
5 days ago
Products Reviewed
Reputation Management
What do you like most?
What particularly excites me about Raitify is the combination of innovative technology, genuine customer orientation, and extraordinary entrepreneurial spirit. As the owner of an individual 4-star boutique hotel with 50 rooms and suites, I appreciate technology partners who truly understand the challenges of owner-managed hotels and do not just sell software. **I especially want to highlight Sebastian Arnezeder personally!** An entrepreneur with passion, foresight, and remarkable commitment. Sebastian is not an anonymous contact behind a ticket system, but an owner who is personally reachable, listens attentively, takes up suggestions, and works together with his customers to find solutions. I am particularly impressed by how he connects forward-looking topics like artificial intelligence and digital hotel visibility with something that is increasingly rare in the technology industry: **genuine personal support at eye level.** This is incredibly valuable for us individual hoteliers. We need innovative partners who understand our entrepreneurial challenges, think proactively, and sustainably strengthen our competitiveness. **My conclusion: Here, technological innovation meets lived entrepreneurial spirit and genuine passion for the hotel industry.** Such entrepreneurs and technology partners are exactly what our industry needs! A warm recommendation from the boutique hotel industry!
What do you dislike or think could be improved?
Basically, I am already very satisfied with Raitify! The solution is innovative, well thought out, and offers great potential for individual hotels. I see an additional added value in a direct interface to our Property Management System (PMS). My wish is that guest reviews are automatically stored with a brief, intelligent summary in the respective guest history. This way, our team can recognize at a glance before the next stay: - **A) Has the guest already rated us?** And if so, what was their last impression? - **B) What should we pay particular attention to during the next stay?** What personal wishes, expectations, or criticisms were there? - **C) What can we specifically improve?** What measures can we take to positively surprise the guest on their next visit? Ideally, our team receives a corresponding note automatically during check-in or even during reservation. This would not only analyze guest reviews but actively translate them into lived hospitality! For an owner-managed boutique hotel, this would be a real added value: technology supports our staff in recognizing guests, addressing them individually, and learning from every feedback. For me, this would be the next exciting development step for Raitify: **From intelligent review analysis to even more personal, proactive hospitality.**
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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