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Review of Canary Technologies

10
Eases front desk work — but upsell details need work
General Manager from 200 to 499 room Branded Hotels in Noblesville (United States)
Verified
2 days ago
Products Reviewed
Cyber Security & Fraud Prevention
Upselling Software
Guest Messaging Software
What do you like most?
Canary makes our job much easier in regards to obtaining credit card authorizations, pre-check in reservations, upselling our hotel and much more! We love that it automatically attaches the upsells and is smart enough to add o fixed charges in our PMS system to charge a daily fee so we don't need to worry about posting daily. Additionally, the AI responses and being able to teach it and schedule messages is a godsend! By answering repeated questions that we often tell our guests upon check in that they already forgot such as amenity hours this gives our desk more time to focus on more immediate concerns and not have to repeat themselves again.
What do you dislike or think could be improved?
More information on our side of the upsells, such as the room type, arrival and departure date without having to leave the approval screen to research if we're able to approve or not. For instance if it's a SNK1 for us, more than likely it's fine. But if its a suite or a double since these are limited we might not be able to accommodate that. Sometimes people will inquire for a late checkout and the AI has said it was no problem, but did not post any charge and our staff was not aware of the approval. This has become an issue for our staff from the desk to housekeeping needing to stay late to turnover a room or making a guest wait to check in. We would love if Canary would look at our room type and the amount of people and suggest room upsells for us, but still allow us to dictate approval and price. For instance if we sell a King o someone with 2 adults and 1 kid or something, checking against our inventory to see if we have a 2 double room available or a suite with extra space that might accommodate them better and ask if they are interested in paying for an upgrade. On the flip side of this/depending on the rate change from when they made the reservation OR if they have a dirty cheap third party reservation we don't want it to try to offer a $20 upgrade fee from an $85 rate King to $105 for a Queen if ou queens are going for much more than that.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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