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Review of Canary Technologies

10
User-friendly guest messaging and upsells — but mobile use could be better
General Manager from 50-74 room Branded Hotels in Cochrane (Canada)
Verified
1 days ago
Products Reviewed
Cyber Security & Fraud Prevention
Contactless Check-in
Digital Tipping Solutions
What do you like most?
We rely on Canary for sending preauthorization forms, broadcasts to guests, upsells, tipping, checking in and out. We love all aspects of canary and find it user friendly and reliable.
What do you dislike or think could be improved?
Guest data sync with OTAs: Messages sometimes default to old contact numbers even after the PMS is updated at check-in, causing misdirected or mistimed guest communications Mobile usability for staff: Maybe a mobile app or better mobile-web experience so we can manage messaging and tasks on the go.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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