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Review of M1 Intel

10
A versatile CRM that fits select-service hotels well
President from 200 to 499 room Bed & Breakfast & Inns in Virginia Beach (United States)
Verified
9 days ago
Products Reviewed
Hotel Sales Software
What do you like most?
Matrix fills an important void in the CRM space, particularly for select-service hotels. While the platform is a great solution for hotels across the industry, it addresses many of the unique needs of select-service hotels that are often overlooked by other CRM programs. Many existing platforms are designed primarily around full-service hotels and place a heavy emphasis on large-scale meeting and conference business. Matrix provides the flexibility to support those hotels while also offering a solution that aligns well with the way select-service hotels sell and operate. One of the features we find especially valuable is the ability to manage National Account RFPs within the platform. This is an area that is often missing from other CRM systems, yet it is an important part of the sales process for hotel companies like Landmark. The clear separation of Group, Business Transient, and National Account RFP business also provides a much more organized and efficient way to manage our different segments and sales efforts. The Matrix team, Raj, and Nina have been extremely responsive and receptive to feedback. They genuinely listen to their customers and take that feedback into consideration when making improvements to the platform. It is clear that they are committed to continually enhancing the program based on the needs and experiences of the hotels using it. Overall, we have been very pleased with Matrix. It is a versatile CRM solution that can benefit hotels across the spectrum, while doing an especially good job of addressing the needs of select-service hotels that can sometimes be underserved by traditional CRM platforms. The combination of functionality, responsiveness, and a genuine willingness to listen to customers makes Matrix a valuable tool for our sales team.
What do you dislike or think could be improved?
I would list incorporating useable A.I. tools, but I just learned that it has already been added. Yet another example of the company being forward-thinking and nimble.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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