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Review of Upsellguru Gmbh

9
Gamifying the upgrade experience
Group Revenue Manager from 100 to 199 room Boutique Hotels in Manchester (United Kingdom)
Verified
4 years ago
Products Reviewed
Upselling Software
What do you like most?
The option to bid on their room upgrades has helped to engage our guests and increase the exposure of our upgraded room types. We have the option of static upgrade parameters or dynamic supplements (2 way connection), which has allowed us to apply the most suitable option in each of our properties. We have complete control over the upgrades we accept and the option to use autopilot on certain bids to ensure all guests receive a response. Extras can also be included on the pre arrival upgrade emails, which can be completely customised and sent out at the exact time they will be most well received by our guests in order to increase the amount of ancillary revenue per booking. UpsellGuru has allowed us to fill empty upgraded rooms and stimulate the upsell of packages and extras.
What do you dislike or think could be improved?
Slightly more flexibility with the dynamic supplement option would be helpful i.e. choose mx upsell discount by day of the week or season.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
5.0/5

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