UpsellGuru

4.9 (38 REVIEWS)

HTR Score icon
HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 9 (out of 61) in Upselling Software

The First All-In-One Upselling Platform. | The most exciting way to offer upgrades and increase hotel revenue.

Upsellguru Gmbh is popular in Germany with 14 hoteliers leaving an average rating of 14.

Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, UpsellGuru is the #19 most trending product in the Upselling Software category (out of 61) and the #792 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Upsellguru Gmbh’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About UpsellGuru
Founded in 2015 | Headquarters in Kreisfreie Stadt Frankfurt am Main (Germany) | 13 employees
UpsellGuru offers the only true all-in-one upselling platform to seamlessly enhance your entire guest experience from pre-arrival to post-stay. - UpsellGuru plugs directly into all leading PMS systems - no manual work required! Get setup today and reach new revenue tomorrow!

Capabilities

profile-empty-state.svg

Upsellguru Gmbh doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

Transactional Emails

Upselling Software
Let UpsellGuru automate and manage your transactional emails. Fully customized to your brand.

PREMIUM ADD-ON

Chatbot

Hotel Chatbots
Automate your guest communications and integrate your upselling via a chatbot.

PREMIUM ADD-ON

Hotel Directory

Upselling Software
Streamline and digitize your guest communications with UpsellGuru's hotel directory. Give your guests access to information and in-stay offers via a QR-Code, SMS or Email.

PREMIUM ADD-ON

Pre-Arrival Upselling

Upselling Software
The most exciting way to offer room upgrades via a proprietary bidding system and extra services pre-arrival. Increase your bottom-line and wow your guests before they have even arrived.

PREMIUM ADD-ON

In-House Upselling

Upselling Software
Receive real-time upselling opportunities for each arrival, drive revenue and enhance your entire guest in-stay experience with personalized offers that speak to their needs.

PREMIUM ADD-ON

Pricing

Pricing Available By Request

Upsellguru Gmbh has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | Small (10-24 room)

10 | Medium (25-74 room)

14 | Large (75-199 room)

9 | X-Large (200+ room)

Country

14 | Germany

7 | United Kingdom

3 | France

2 | Singapore

2 | United States of America

1 | Australia

1 | Malaysia

1 | Italy

1 | Indonesia

1 | China

1 | Switzerland

1 | Mauritius

1 | Romania

1 | New Zealand

1 | Austria

Type

13 | Boutiques

11 | Luxury Hotels

8 | Branded Hotels

6 | City Center Hotels

4 | Resorts

3 | Extended Stay & Serviced Apartments

2 | Bed & Breakfast & Inns

1 | Airport/Conference Hotels

1 | Hostels

1 | Limited Service & Budget Hotels

1 | Motels

Region

28 | Europe

5 | Asia Pacific

2 | North America

2 | Oceania

1 | Africa

Category

38 | Upselling Software

Hotelier Rating

Excellent
37
Very Good
1
Average
0
Poor
0
Terrible
0

Property Size

  • Small (2)
  • Medium (10)
  • Large (14)
  • X-Large (9)

Country

  • Germany
    Germany
    (14)
  • United Kingdom
    United Kingdom
    (7)
  • France
    France
    (3)
  • Singapore
    Singapore
    (2)
  • United States of America
    United States of America
    (2)
  • Australia
    Australia
    (1)
  • Malaysia
    Malaysia
    (1)
  • Italy
    Italy
    (1)
  • Indonesia
    Indonesia
    (1)
  • China
    China
    (1)
  • Switzerland
    Switzerland
    (1)
  • Mauritius
    Mauritius
    (1)
  • Romania
    Romania
    (1)
  • New Zealand
    New Zealand
    (1)
  • Austria
    Austria
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (28)
  • Asia Pacific
    Asia Pacific
    (5)
  • Oceania
    Oceania
    (2)
  • Africa
    Africa
    (1)
10

Good experience with UpSellGuru

Communication & Marketing Assistant from 50-74 room Boutique in Challes-les-Eaux (France)

Verified
14 months ago
The team is very reactive and helpful. The product is great and allows us to offer several options for our guests.
Country France
Communication & Marketing Assistant
Medium Hotel
10

Upsell Guru

Reservations employee from 100 to 199 room in Wagrain (Austria)

Verified
15 months ago
Everything is fine. Our guests like the experience that comes with using Upsell guru. It's an easy way to fulfill your holiday with additional bookings.
Country Austria
Reservations employee
Large Hotel
10

Very easy to use and totally automated

E-Commerce Manager from 75-99 room Boutique in Hamburg (Germany)

Verified
15 months ago
The implementation was really easy and it works perfectly with our PMS System. We had never any trouble with the system. I also really like the support we get from Upsellguru. They are very helpful and have always new ideas how to improve our sales.
Country Germany
E-Commerce Manager
Large Hotel
10

Easy to use upgrade software for extra revenue we would not have seen otherwise with PMS integration

Director from 25-49 room Branded Hotel in (United Kingdom)

Verified
15 months ago
· Setup was very simple and guided by Devina · It takes upselling jobs at the desk out of reception's hands · Extra revenue · Good support
Country United Kingdom
Director
Medium Hotel
10

Upsell

Haus MAMA from 50-74 room Boutique in Dortmund (Germany)

Verified
15 months ago
That it was made easy for customers to book an additional product without any problems. It is very helpful for the reception staff.
Country Germany
Haus MAMA
Medium Hotel
9

UpsellGuru

Residence Manager from 100 to 199 room Extended Stay & Serviced Apartment in München (Germany)

Verified
15 months ago
it is easy to use, connectivity is working fine, statistic give, fast and nothing to add on here. Thanks for the tool
Country Germany
Residence Manager
Large Hotel
9

Simple yet effective

VP of Revenue Management from 75-99 room Boutique in Louisville (United States of America)

Verified
15 months ago
The integration and setup is extremely intuitive. Our brand was able to set up and activate 30 hotels relatively quickly. The conditions you set and the PMS information that drives who and when you market to is very easy to implement. We have increased our upsell revenue substantially since implementing early in 2021 and additional capabili...
Country United States of America
VP of Revenue Management
Large Hotel
10

Great Experience

Reservation Manager from 25-49 room Boutique in Lourmarin (France)

Verified
15 months ago
Each time we had a problem they solved it very quickly. Very professional, special thank you to Devina. They always offer more fonctionalities.
Country France
Reservation Manager
Medium Hotel
9

Gamifying the upgrade experience

Group Revenue Manager from 200 to 499 room Boutique in (United Kingdom)

Verified
16 months ago
The option to bid on their room upgrades has helped to engage our guests and increase the exposure of our upgraded room types. We have the option of static upgrade parameters or dynamic supplements (2 way connection), which has allowed us to apply the most suitable option in each of our properties. We have complete control over the upgrades...
Country United Kingdom
Group Revenue Manager
X-Large Hotel
9

Great & easy to use #upsell software

CEO from 10 to 24 room in Berlin (Germany)

Verified
16 months ago
- Easy to use and flexible. Lots of ideas and recommendations for upselling options. Great way to host your entire transactional email journey in one tool.
Country Germany
CEO
Small Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

UpsellGuru has evolved to become an extensive suite of guest-facing technology from pre-check-in to in-stay communication and upselling, enabling most of their customers to design a customer journey from booking to checkout, with a single vendor.

Question:

What differentiates this product or service from the competition?

Answer:

What has always differentiated the UpsellGuru platform is the uniqueness of its upselling technology, not just allowing accommodation businesses to upsell products and services at fixed prices but also enabling them to gamify with an intelligent bidding system, ultimately leading to higher conversions.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The core focus is still upselling so make sure to audit your potential for upselling products and services. Also make sure to talk about your strategy will the founder Karl who has a strong expertise in this domain.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
Recommended by
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Thibault Gence Director of Growth @ Apaleo
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Joao Freitas Director of Growth & Partnerships @ Host Hotel Systems
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Steffen Dittrich Customer Success Manager @ Seekom
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Zen Valli VP- Asia Pacific @ Guestline
RecommendationAvatar
Thibault Gence Director of Growth @ Apaleo
RecommendationAvatar
Joao Freitas Director of Growth & Partnerships @ Host Hotel Systems
RecommendationAvatar
Steffen Dittrich Customer Success Manager @ Seekom
RecommendationAvatar
Zen Valli VP- Asia Pacific @ Guestline
Are you a consultant or vendor that recommends Upsellguru Gmbh? Leave a recommendation

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Support

Unverified

Upsellguru Gmbh has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

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HT Score

76/100

Recommended

98%

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