UpsellGuru

Ranked 11 (out of 61) in Upselling Software

Upselling Software

The First All-In-One Upselling Platform. | The most exciting way to offer upgrades and increase hote...

Ratings Snapshot

Certificate of Excellence
Read 38 reviews
98%
Recommend
HTR Score icon
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #11 out of 61 in Upselling Software

Ease of Use
4.9/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.8/5
Verified Customer Support

Upsellguru Gmbh’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Boutiques Leader: Easyway
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  • Luxury Hotels 9 verified reviews
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  • Branded Hotels Leader: Easyway
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  • City Center Hotels 6 verified reviews
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  • Resorts Leader: Oaky
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  • Extended Stay & Serviced Apartments 2 verified reviews
    95%
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  • Bed & Breakfast & Inns Leader: Canary Technologies
    100%
    2 verified reviews
  • Airport/Conference Hotels Leader: Canary Technologies
    100%
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  • Motels 1 verified reviews
    100%
    1 verified reviews
  • Hostels Leader: Duve
    100%
    1 verified reviews

UpsellGuru Overview

Top Alternative: Oaky

UpsellGuru Overview

UpsellGuru offers the only true all-in-one upselling platform to seamlessly enhance your entire guest experience from pre-arrival to post-stay. - UpsellGuru plugs directly into all leading PMS systems - no manual work required! Get setup today and reach new revenue tomorrow!

About Upsellguru Gmbh

Founded in 2015 | Headquarters in Kreisfreie Stadt Frankfurt am Main Germany | 13 employees
Product Modules
Transactional Emails Upselling Software
ADD-ON
Let UpsellGuru automate and manage your transactional emails. Fully customized to your brand.
Chatbot Hotel Chatbots
ADD-ON
Automate your guest communications and integrate your upselling via a chatbot.
Hotel Directory Upselling Software
ADD-ON
Streamline and digitize your guest communications with UpsellGuru's hotel directory. Give your guests access to information and in-stay offers via a QR-Code, SMS or Email.
Pre-Arrival Upselling Upselling Software
ADD-ON
The most exciting way to offer room upgrades via a proprietary bidding system and extra services pre-arrival. Increase your bottom-line and wow your guests before they have even arrived.
In-House Upselling Upselling Software
ADD-ON
Receive real-time upselling opportunities for each arrival, drive revenue and enhance your entire guest in-stay experience with personalized offers that speak to their needs.

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Hotel Management Software
Browse integrations (47 verified)

Pros & Cons

Like 98% recommend

Director Distribution

The system is easy to use, the set up was very simple and we enjoyed working with the team

RM Director

You'll be able to maximize the revenue in every outlets in your hotel, Increases customer satisfaction,and improves customer loyalty and experience

Haus MAMA

That it was made easy for customers to book an additional product without any problems. It is very helpful for the reception staff.

Commercial Director in London (United Kingdom)

Does not integrate 2 ways to all legacy pms. Fortunately in my circumstance we have 2 way integration but PMS are restricting in some circumstance. They can still work with legacy PMS but not as streamlined

E-Commerce Manager

I do not have anything here. Till now we do not have any problems with the system, nor with working together with Upsellguru.

Reservations employee

Nothing, sometimes guests think upsell guru is an offer directly from our hotel. This leads to confusion from time to time. Perhaps this can be better marked

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

UpsellGuru has evolved to become an extensive suite of guest-facing technology from pre-check-in to in-stay communication and upselling, enabling most of their customers to design a customer journey from booking to checkout, with a single vendor.

by Thibault Gence (Apaleo) on October 17, 2022

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

What has always differentiated the UpsellGuru platform is the uniqueness of its upselling technology, not just allowing accommodation businesses to upsell products and services at fixed prices but also enabling them to gamify with an intelligent bidding system, ultimately leading to higher conversio...

by Thibault Gence (Apaleo) on October 17, 2022

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The core focus is still upselling so make sure to audit your potential for upselling products and services. Also make sure to talk about your strategy will the founder Karl who has a strong expertise in this domain.

by Thibault Gence (Apaleo) on October 17, 2022

See more answers (3)
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+ 1 recommend
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Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • United Kingdom
  • France
  • Singapore
  • United States of America
  • Austria
  • Australia
  • Malaysia
  • Italy

38 Verified Upsellguru Gmbh Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 76% below the category average..

December 14, 2022

UpsellGuru Review: Good experience with UpSellGuru

Communication & Marketing Assistant from Luxury Hotels in Challes-les-Eaux (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The team is very reactive and helpful. The product is great and allows us to offer several options for our guests.

What do you dislike or think could be improved?

As mentioned previously, the service we're using is very good and at the moment everything works good for us. Nothing bad to write down.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4

November 10, 2022

UpsellGuru Review: Upsell Guru

Reservations employee from Other in Wagrain (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Everything is fine. Our guests like the experience that comes with using Upsell guru. It's an easy way to fulfill your holiday with additional bookings.

What do you dislike or think could be improved?

Nothing, sometimes guests think upsell guru is an offer directly from our hotel. This leads to confusion from time to time. Perhaps this can be better marked

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

November 09, 2022

UpsellGuru Review: Very easy to use and totally automated

E-Commerce Manager from Hostels in Hamburg (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The implementation was really easy and it works perfectly with our PMS System. We had never any trouble with the system. I also really like the support we get from Upsellguru. They are very helpful and ha...

What do you dislike or think could be improved?

I do not have anything here. Till now we do not have any problems with the system, nor with working together with Upsellguru.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

November 07, 2022

UpsellGuru Review: Upsell

Haus MAMA from Boutiques in Dortmund (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

That it was made easy for customers to book an additional product without any problems. It is very helpful for the reception staff.

What do you dislike or think could be improved?

Unfortunately, I can't say anything about improvement at the moment, because it's going extremely well :). I wish you continued success and good work.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 07, 2022

UpsellGuru Review: Easy to use upgrade software for extra revenue we would not have seen otherwise with PMS integration

Director from Branded Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

· Setup was very simple and guided by Devina · It takes upselling jobs at the desk out of reception's hands · Extra revenue · Good support

What do you dislike or think could be improved?

· More integrated connection with PMS: it would be great to have the option to have more notes added when extras/bids are accepted. Ie: when an early check-in is added a housekeeping note could be added ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 01, 2022

UpsellGuru Review: UpsellGuru

Residence Manager from Extended Stay & Serviced Apartments in München (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

it is easy to use, connectivity is working fine, statistic give, fast and nothing to add on here. Thanks for the tool

What do you dislike or think could be improved?

I dont know anything to add, for me it is fine and easy to handle as an operator. Thank you

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

Pricing

Implementation fee
Less than $1000
Commission or Revenue Share
% of room upsell revenue

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