Upsell Guru

Ranked 19 (out of 54) in Upselling Software

Upselling Software

Hotel guest communication software with focus on generating revenue through upselling

Ratings Snapshot

Certificate of Excellence
Read 19 reviews
97%
Recommend
HTR Score icon
HT SCORE
27 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #19 out of 54 in Upselling Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Upsell Guru’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Upsell Guru Overview

Top Alternative: Oaky

Upsell Guru Overview

UpsellGuru is a guest communication software focusing on generating revenue through upselling. As a first in the industry, UpsellGuru launched a bidding system for hotel upgrades in 2016. Today the system does more than just upgrades as we cover the communication for all stages of the guest journey. The company is headquartered in Dortmund (Germany) and works with over 1,000 hotels world-wide....

About Upsell Guru

Founded in 2015 | Headquarters in Frankfurt am Main | 8 employees

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Hotel Management Software
Browse integrations (46 verified)

Pros & Cons

Like 97% recommend

Revenue Management

Upsell Guru is good system for additional revenue on extras. The setup very straight forward, simple and instant result after live. Personal touch by email before guest arrive to property.

Reservations Manager

Very easy to use. Has been a great additional revenue stream with out requiring much additional administration.

Business Development Manager

Die einfache Bearbeitung und Einstellung des Systems. Wir sind sehr zufrieden.

CEO

They should offer Multi Language in the Backend. There is nothing else to complain about UpsellGuru. I look forward for a good cooperation

Operations

It is simple to manage and easy to understand for both guests and hotel users

Digital Marketing Manager

- The portal design can be much more fancy - Number of email communications can be reduced by grouping all the bidded items in one go.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

UpsellGuru is a great tool to generate additional revenue through upselling. Many of our customers throughout New Zealand use UpsellGuru in their properties, which also works seamless with the integration to our system.

by Steffen Dittrich (Seekom) on December 03, 2020

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

We are able to onboard new hotels in matters of a couple of hours. Very easy setup that offers flexibility to customize the best upselling strategy for each type of hotel. We also love the bidding system which seems to be a first in the industry.

by Steffen Dittrich (Seekom) on December 03, 2020

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Be creative with the way you package and market your room upgrades and additional items. The more creative and interesting products and services have the best conversion rate. This is also a great way to form partnerships with other organizations and tour operators.

by Steffen Dittrich (Seekom) on December 03, 2020

See more answers (1)
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Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • United Kingdom
  • Singapore
  • Australia
  • Malaysia
  • Italy
  • Indonesia
  • China
  • Switzerland

19 Verified Upsell Guru Reviews

Likelihood to Recommend
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This vendor is 94% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Upselling Software providers. It is advised that you ask for recent references before proceeding.

November 19, 2020

Upsell Guru Review: Upselling at its best!

Director of Rooms from Luxury Hotels in Singapore (Singapore)

Recommend 10/10
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What do you like most?

Amazing tool to generate revenue through upselling of rooms and add-ons. What I like the most is how dynamic you can set your upsell pricing. The bidding feature is really engaging with guests, resulting ...

What do you dislike or think could be improved?

I would recommend for a 2-way Oracle integration when you start getting 15-20 upgrades per day as it adds to the workload to update the PMS manually.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 10, 2020

Upsell Guru Review: More than a upselling Plattform

General Manager from Branded Hotels in Bochum (Germany)

Recommend 10/10
Full blue star
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What do you like most?

Upsellguru is more than just a upselling plattform, the new registration cards and digital guest journey is just faboulos. It's very easy to implement and also the support is great, you have a very fast r...

What do you dislike or think could be improved?

There is nothing you can complain with, the most of the problems we had was our "fault" but they helped us with this aswell!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 10, 2020

Upsell Guru Review: Great choice to do some successfull upselling!

Sales Manager from Branded Hotels in Bochum (Germany)

Recommend 10/10
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What do you like most?

Great and flexible options for your upselling! Easy to create new upselling products and changes are done in a minute. A lot of possibilities for the perfect revenue you want to create!

What do you dislike or think could be improved?

There is nothing negative to say - good working product! Due to the flexible options every additional upselling can be handled.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 10, 2020

Upsell Guru Review: Great bit of kit

Head of Marketing from Other in (United Kingdom)

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

The Upselling platform is very effective at driving incremental revenue. In addition, the UG team have developed loads of new functionality to enable the business to enhance customer experience and minim...

What do you dislike or think could be improved?

It does not integrate 2 way with all PMS providers. However, it does cover the main ones that we work with.

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4.5

October 29, 2020

Upsell Guru Review: Amazing Tool

CEO from Resorts in Wartmannsroth (Germany)

Recommend 10/10
Full blue star
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What do you like most?

Easy to use , perfect support, and our Guests love to bet for better rooms. Therefore, we increase our revenue a lot.

What do you dislike or think could be improved?

They should offer Multi Language in the Backend. There is nothing else to complain about UpsellGuru. I look forward for a good cooperation

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 26, 2020

Upsell Guru Review: Easy to use and generates extra revenue

Revenue Manager from City Center Hotels in Singapore (Singapore)

Recommend 8/10
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What do you like most?

The system is straight forward, easy to use and it helps to generate extra revenue for the hotel.

What do you dislike or think could be improved?

To allow close-out on room type by date any time needed by the hotel. Currently we can only close-out the room type for the entirely period instead of particular period. For example, if the Suite Room is ...

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

Pricing

Implementation fee
Less than $1000
Commission or Revenue Share
% of room upsell revenue

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