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Review of hotelkit

10
Easy and efficient
Manager from 75-99 room City Center Hotels in St. Moritz (Switzerland)
Verified
1 days ago
Products Reviewed
Staff Collaboration Tools
Housekeeping Software
Hotel Maintenance Software
What do you like most?
The maintenance tool is very easy to use for every employee, and you can track perfectly what was solved or where further assistance is requested. It also helps identify recurring issues and therefore prevent future complaints. The fact that every ticket is documented ensures that nothing gets lost, and we can keep our assets in excellent condition. As a result, we not only solve problems faster but also maintain a much higher overall standard in our hotel operations. Another benefit is that new employees learn the tool very quickly, which reduces training time and avoids misunderstandings when handing over work order between shifts. The housekeeping software has improved our efficiency in a significant way. It allows us to assign and schedule tasks without the need for constant phone calls that interrupt the workflow. Room status updates are visible in real time, so everyone knows exactly which rooms are ready, which ones are in progress, and where special attention is needed. This makes the process of keeping everything spotless and well-cleaned much smoother. Since we introduced the system, planning has become more transparent, and our supervisors save a lot of time because they no longer have to manually check each detail. Thanks to the staff collaboration tools, our internal communication received a noticeable upgrade. The ability to collaborate in real time and use chat or send a request directly has streamlined many processes. The task tool is especially helpful for reminders or recurrent tasks that could easily be overlooked. We also use the reporting features to keep everyone informed and aligned. A highlight for our team is using “moments” to share positive guest reviews – a simple but powerful way to recognize efforts and spread motivation throughout the entire staff. The overall effect is a much stronger sense of teamwork, where everyone feels connected and informed. Overall, these tools have helped us streamline our daily operations and achieve a level of teamwork and service quality that would not be possible without them. We can highly recommend them to any hotel that wants to raise standards, save time, and boost both staff and guest satisfaction.
What do you dislike or think could be improved?
The only improvement we would wish for is the integration with the Outlook calendar, so that appointments and tasks sync without manual input. Especially for those employees who have an e-mail address it is sometimes complicated to manage two calendars.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Gera B. from hotelkit replied
We appreciate you highlighting so many advantages and taking the time for such a detailed review. Thanks for sharing!

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