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Review of Hotel Speaker

8
I like Hotelspeaker, but it could be more humanized
Guest Experience Manager from 200 to 499 room Bed & Breakfast & Inns in Vienna (Austria)
Verified
8 months ago
Products Reviewed
Reputation Management
What do you like most?
That it is all automatized, i also like the new design you have made and i i like that it translation super useful.
What do you dislike or think could be improved?
The answer, sometimes, it is very visible that is an AI response, i almost always write the answer by my self, because i feel the answers are too "fake".
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
Isabelle M. from Hotel Speaker replied
Thank you for your feedback - we’re glad to hear you’re enjoying the new platform! :-) Our goal is to create highly personalized AI responses that align with your brand guidelines, unique selling points, and marketing messages. We develop a dedicated AI persona for each customer and would love to receive further feedback to enhance your experience until you are completely satisfied. We have reached out to you to discuss this in more detail. Kind regards, Isabelle

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