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Review of Shiji Group

7
User-friendly scoring with clear improvement areas — but guest replies need attention
Guest Services Manager from 200 to 499 room Resorts in St Peter Port (Channel Islands)
Verified
1 days ago
Products Reviewed
Reputation Management
What do you like most?
The platform is very user-friendly and easy to manage. I enjoy seeing the way it rates the scores and clearly shows where improvement is needed
What do you dislike or think could be improved?
I will be glad to see guests responding to my questions. I have come to realise that each time I respond to the guests, I do not see their responses back. Maybe we need to change the settings. This is something that I think needs attention from our hotel. Guests do get a review link; once they complete it and I respond to them, I do not always get their response even though we have directed all their replies to our guests' feedback inbox.
3.5
Average
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
Jessica k. from Shiji Group replied
Thank you for sharing your feedback! We’re glad to hear that you find the platform easy to use and that the scoring and insights help highlight areas for improvement. Regarding guest replies, thank you for flagging this. It sounds like there may be some confusion around how the reply flow is currently set up, and we’d be very happy to take a closer look with you to understand what’s happening and make sure everything is configured as expected. We really appreciate your feedback and the opportunity to help!

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