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Review of Asksuite

10
Centralized service channels that streamline the team — reports need work
Gerente de Reservas e Relacionamento com o Clientes from 500+ room Airport/Conference Hotels in Teresópolis (Brazil)
Verified
4 days ago
Products Reviewed
Hotel Chatbots
What do you like most?
What I like most about the Suite is, without a doubt, the integration of the service channels, which greatly facilitates the team's routine, centralizes interactions, and makes service more agile, organized, and efficient. I also highlight the team's service, which is always available and responds to us with great agility and attention. In particular, I would like to highlight Cármiro, who closely follows our project, is always present, and shows great commitment to supporting us and seeking solutions for our needs.
What do you dislike or think could be improved?
Without a doubt, the main point I would improve today would be the reports. We still have many reports and, at times, we feel the lack of a greater connection between them, which ends up making it difficult to analyze the information and build a more integrated view of the results. I believe that greater centralization and integration of this data would make management much more practical and strategic.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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