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Review of Duve

10
Stronger guest communication and pre-arrival service — with more workflow flexibility needed
Room devision manager from 200 to 499 room Branded Hotels in Jerusalem (Israel)
Verified
2 days ago
Products Reviewed
Hotel Guest Apps
Guest Messaging Software
Mobile Ordering & Room Service
What do you like most?
Duve has significantly improved our guest communication and pre-arrival experience. The automated WhatsApp flows help us proactively engage with guests, share important information, and identify requests before arrival, reducing pressure on the front desk and improving overall guest satisfaction.
What do you dislike or think could be improved?
I would like to see more flexibility and customization in the workflows, especially better control over when specific messages are triggered and more advanced automation options based on guest profiles, booking details, or previous interactions.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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