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Review of Turneo

10
Turneo: Elevating Hospitality Through Digital Experience Management
Excursion Coordinator from 200 to 499 room Boutique Hotels in Mali Losinj (Croatia)
Verified
13 months ago
Products Reviewed
Upselling Software
What do you like most?
Turneo offers a seamless and intuitive platform that enables guests to effortlessly discover and book a diverse range of local experiences—such as spa treatments, boat excursions, and culinary tastings—directly through the hotel's website. This integration enhances the guest experience by providing personalized options and simplifying the booking process. For hotel management, Turneo streamlines operations by centralizing the management of both in-house and external activities. This efficiency reduces administrative workload and offers valuable insights into guest preferences, facilitating tailored services and improving overall guest satisfaction. In essence, Turneo enriches the guest experience by offering personalized, easily accessible activities, while also supporting hotel staff with efficient management tools.
What do you dislike or think could be improved?
While Turneo offers a comprehensive platform for managing guest experiences, one area for improvement is its integration capabilities. Currently, Turneo cannot be directly integrated with the hotel's reception system for room charges. This limitation means that charges for booked experiences may need to be processed separately, potentially leading to additional administrative tasks. Additionally, the process of transitioning hotel staff from traditional scheduling methods to the digital "Resource Manager" feature may require extra effort and training. Despite these points, Turneo remains a valuable tool for enhancing the guest experience and streamlining operations.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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