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Review of dormakaba

10
I was placed on hold for over 35 min
Director of Engineering from 500+ room Branded Hotels in Santa Clara (United States)
Verified
17 months ago
Products Reviewed
Hotel Keyless Entry Systems
Guest Room Management System
What do you like most?
Customer service. Once I'm able to talk to someone they are very polite and helpful. Very knowledgable of the product. I became frustrated and hung up. I remember what a positive experiences I had with Ammar Kaddoura. So, I called him asking for his help. He was more than willing to help me. He turned what had been a very frustrating situation into a positive ending.
What do you dislike or think could be improved?
The on-hold process is very long and frustrating. And the hold music is terrible. Have a better stock innovatory of the product. the parts I needed were 10 weeks out.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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