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Review of HelloShift

10
The guest messaging has improved our online reputation tremendously.
General Manager from 75-99 room Bed & Breakfast & Inns in San Antonio (United States)
Verified
7 years ago
Products Reviewed
Guest Messaging Software
Staff Collaboration Tools
Hotel Chatbots
What do you like most?
We are able to stay in constant communication with our guest. We are able to get ahead of problem and correct them before the guest checks out rather than read about them after the fact. We are able to communicate with more people that might not say something out loud but would on a text message.
What do you dislike or think could be improved?
The PM and Deep cleaning side of the program isn't user friendly for people that aren't good with computers.
5.0
Excellent
Ease of Use
4.5/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Michelle T. from HelloShift replied
Thanks for your review! We love how you are using guest messaging to be proactive. It's really interesting how folks who might not pick up the phone or show up to the front desk to report an issue will express a concern via texting. And your improved online reputation shows how powerful the insights and conversations from messaging can be! Please connect with us via chat - we can share some best practices for DM that might help. See you on HelloShift :)

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