Review of Optii Solutions

8
Needs a little work to be flawless
Guest Experience Manager from 100 to 199 room Boutique Hotels in West Hollywood (United States)
Verified
2 years ago
What do you like most?
The automation of housekeeping task, such as room assignments, cleaning schedules, and maintenance requests, to streamline operations. Intergration with PMS system.
What do you dislike or think could be improved?
Ensure that the interface is intuitive and user-friendly. Ensure that the software is accessible and functional on mobile devices to accommodate users who need on-the-go access. that the software is accessible and functional on mobile devices to accommodate users who need on-the-go access.
4.0
Very Good
Ease of Use
3.0/5
Customer Support
4.0/5
ROI
N/A
Implementation
N/A
Juan P. from Optii Solutions replied
Thank you for your feedback! We're pleased to hear you appreciate the automation of housekeeping tasks and the integration with the PMS system to streamline operations. We've noted your concerns about interface intuitiveness and mobile accessibility. Our team is dedicated to refining these aspects to ensure a seamless user experience. For a more in-depth discussion about your concerns, please reach out to our support team or your dedicated success manager. We'd appreciate the opportunity to learn more and address any specific issues you've encountered. If you have any additional suggestions or specific features you'd like to see, please feel free to share. We're committed to continual improvement.

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