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Review of Duve

10
Streamlined check-in and upsell revenue — with reporting quirks to watch
Head of Strategy & Development from 75-99 room Boutique Hotels in Paris (France)
Verified
1 days ago
Products Reviewed
Upselling Software
Contactless Check-in
Guest Messaging Software
What do you like most?
At ASTOTEL, an independent group of 18 three and four-star hotels with around 1,100 rooms in Paris, we use Duve for online check-in and upselling, integrated with Opera Cloud through OHIP. Reservations flow in from Opera with no re-keying, guests complete their registration before arrival or on the tablets at reception, and our teams save time at the front desk during peak hours so they can focus on hospitality. On the revenue side, breakfast and upgrade offers included in the message sent three days before arrival have become a source of additional revenue that we review every month with our account manager, with all sales posted back into Opera. I recommend Duve to any hotelier on Opera Cloud looking to streamline the guest journey while growing ancillary revenue.
What do you dislike or think could be improved?
Reporting reliability: we occasionally notice minor inconsistencies in the check-in and upsell figures, which makes our monthly reviews harder to rely on. Guest nationalities: we still see discrepancies between the nationalities recorded in Opera and those shown in Duve. Opera synchronisation: the current 10-minute sync interval remains a constraint, and we look forward to the OHIP connection overhaul announced for Q4 2026.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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