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Review of Shiji Group

9
Semantic analysis that keeps improving — but search and automation need work
Brand Operations & Guest Experience Manager from 500+ room Branded Hotels in London (United Kingdom)
Verified
3 days ago
Products Reviewed
Reputation Management
What do you like most?
The semantic analysis and the continuous improvement of the score based on the data and communication. The bi weekly support call is very helpful.
What do you dislike or think could be improved?
Integration of AI to Reputation Management and automated responses to the surveys and online channels. Simpler key words search options for all surveys and Online reviews.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
Jessica k. from Shiji Group replied
Thank you for your thoughtful feedback and for sharing your experience with Reviewpro Reputation! We're delighted to hear that the semantic analysis capabilities and ongoing improvements are delivering value, and that the bi-weekly support calls have been helpful in supporting your team's goals. We also appreciate your comments regarding AI-powered reputation management and search functionality. You may be interested to know that Reviewpro Reputation already offers AI-assisted response generation for both surveys and online reviews, and we'll continue enhancing these capabilities to make reputation management even more efficient. Thank you for your partnership and trust in Reviewpro Reputation. We're excited to keep evolving our solutions to better support your success. 😊

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