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Review of HiJiffy

8
Wonderful chatbot with many integrations that elevates the headache of managing guest commuications
IT Administrator from 50-74 room Boutique Hotels in Funchal (Portugal)
Verified
24 days ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
What do you like most?
Its a wonderful tool to organiza your client communications. Of course this tool will only be as good as the team using it and the effort placed into it to organize your hotel knowledge. Once you do, the chatbot starts automatically responding to client requests and handles communication very well. Integrations with WhatsApp, Instagram, Facebook, your website and Booking are all incredibly helpful to unify all the communications throughout the different mediums. AI features are great and it truly helps to organize yourself through templates, knowledge base and common asked questions. Overall a wonderful approach to organizing yourself as a hotel in the view of guest communications.
What do you dislike or think could be improved?
Although the solution is great, its not final. The UI, reporting and integrations can be improved, the dashboard can be improved and the solution could work much better. Its not 100% transparent what the team is working on at the moment, but doing another programming sprint to improve the responsiveness of the application and the quality of the AI features would go a very long way to making this an outstanding tool.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
[email protected] . from HiJiffy replied
Thank you for the detailed feedback and for highlighting how HiJiffy has helped centralize your guest communications across WhatsApp, Instagram, Facebook, your website, and Booking.com. We're glad the AI features, templates, and knowledge base are making day-to-day management easier for your team. On the UI, reporting, and dashboard: this is feedback we take seriously and is an area we're continuously investing in. We also hear you on roadmap visibility; it's something we're working to improve for all our partners. Thanks again for the thoughtful review and for being a HiJiffy partner.

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