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Review of Liverton

9
Vendor Review – Liverton SmartStay
Senior Platform Specialist - Guest Services from 500+ room Boutique Hotels in Santa Monica (United States)
Verified
10 months ago
Products Reviewed
Mobile Ordering & Room Service
Contactless Check-in
What do you like most?
We’ve implemented the Liverton SmartStay platform across a wide portfolio of hotel properties and have been very pleased with the impact it has made. What truly stands out is the innovation and flexibility the solution offers. The platform is highly customizable, allowing for seamless adaptation across different hotel types, service levels, and guest demographics. SmartStay integrates seamlessly into daily hotel operations and has had a meaningful impact on enhancing the guest journey. From contactless check-in and check-out to self-service kiosk, the solution significantly improves arrivals and departures flows, minimizing wait times at the front desk. A standout benefit has been the platform’s ability to drive incremental revenue through smart upselling opportunities—such as room upgrades and add-ons extras. The upcoming addition of the mobile key feature is highly anticipated and will further complement the end-to-end contactless experience, making the journey even smoother and more cohesive for guests. The F&B functionality is another highlight. Guests can easily access mobile ordering by simply scanning a QR code, allowing them to browse menus and place orders from anywhere—whether in-room, by the pool, or at a meeting space. This not only enhances convenience and personalization, but also boosts operational efficiency and increases F&B revenue through more dynamic, guest-led ordering experiences. Overall, Liverton has proven to be a reliable and forward-thinking technology partner, delivering real value through both operational support and guest-facing innovation.
What do you dislike or think could be improved?
The solution has evolved significantly over the past couple years, and there’s a clear commitment to continuous improvement, with exciting new features in development. Support from the vendor has been generally strong and responsive. There’s however still room for improvement, mainly to strengthen after hours technical support, ensuring all help desk agents are equipped to handle a wide range of operational queries effectively and efficiently across all modules.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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