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Review of Mews

4
Easy payment links, but too many booking and billing limits
Front Office & Reservations Manager from 200 to 499 room Resorts in 3770 (Norway)
Verified
1 days ago
Products Reviewed
Property Management Systems
Hotel POS Systems
What do you like most?
That the system is still developing and that there are many new ideas. It is easy to take payment via a link before arrival.
What do you dislike or think could be improved?
I feel that there are unfortunately many things that need to be improved in Mews. The Mews Booking Engine is far too limited and not innovative enough, and there is a lot of room for improvement here. The fact that guests cannot pay with gift cards through the booking portal is also a challenge. Another issue is that we cannot have different rate codes or different numbers of guests on different days within the same reservation without having to split the reservation and check the guests out and back in. This is not only problematic because it takes extra time, but it also creates incorrect figures regarding the average length of stay. It also causes problems for Housekeeping when calculating the number of arrivals, departures, stayovers, etc. Support unfortunately takes far too long, and they often refer to a link or something similar instead of providing a direct solution to the problem. I believe Mews needs to work on making support more efficient. The fact that we cannot split products is also a major issue. It creates significant challenges and a lot of manual work when it comes to invoicing and billing.
2.0
Poor
Ease of Use
4.0/5
Customer Support
2.0/5
ROI
2.0/5
Implementation
4.0/5

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