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Review of hub OS

10
Essential hotel operations tool — but slower pages and uploads hold it back
Front Office Manager from 200 to 499 room Branded Hotels in Leipzig (Germany)
Verified
4 days ago
Products Reviewed
Housekeeping Software
Hotel Maintenance Software
Hotel Guest Apps
What do you like most?
HUB has become an essential operational tool for our hotel. Its flexibility allows us to manage not only Maintenance and Housekeeping tasks, but also Quality Assurance and Guest Satisfaction processes within a single platform. The mobile functionality significantly enhances operational efficiency, enabling employees to access and update information in real time directly from their smartphones. This improves communication, productivity, and workflow management across departments. The comprehensive reporting capabilities, including PDF and Excel exports, provide valuable insights and support data-driven management decisions. Since introducing HUB in combination with mobile devices, our Housekeeping operations have improved considerably. This has also positively influenced Front Office processes by streamlining collaboration and accelerating issue resolution. Additionally, the ability to upload photos directly to tasks and incidents greatly improves communication with the Maintenance team. Visual documentation helps technicians understand issues immediately, resulting in faster diagnosis, more accurate repairs, and higher overall operational efficiency. All employees are very satisfied with the app HUB OS, because it make the work much easier than before and it is very easy to use even for new employees.
What do you dislike or think could be improved?
Overall, I believe the application has significant potential, but there are several areas where improvements could further enhance efficiency and the user experience. One of the main limitations is the visibility of guest satisfaction data. Currently, not all guest satisfaction metrics and values are easily accessible, which makes comprehensive analysis more difficult. In addition, the application's performance could be optimized. Certain pages require a long time to load, and uploading photos can be particularly slow. Improving system responsiveness and upload speed would greatly enhance day-to-day usability. Another area for improvement is user administration and permissions. I believe that master users should be granted additional administrative rights, such as the ability to create and manage new labels independently. At the moment, every request for a new label requires opening a support ticket and waiting for it to be processed. This can delay operational workflows and is not always practical in a fast-paced hotel environment. Granting greater flexibility to authorized users would improve efficiency, reduce dependency on support teams, and enable a faster response to operational needs.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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