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Review of hub OS

10
Day-to-day operations made easier — a little more flexibility would help
Director of Rooms & Quality from 200 to 499 room Bed & Breakfast & Inns in Adelaide (Australia)
Verified
8 days ago
Products Reviewed
Housekeeping Software
Hotel Maintenance Software
Hotel Pre-Opening, Renovations & Development
What do you like most?
For me, it's the efficiencies HubOS has brought to our day-to-day operations, particularly in Housekeeping and Maintenance, and the convenience of having so many different functions in one place. I spend a lot of time in the Guest Experience module, and the daily report is generally the first thing I look at each morning. Being able to track complaints, follow-up actions and service recovery in one place is fantastic, particularly when looking into recurring issues or working with the teams to get to the root cause of a complaint. Housekeeping has probably seen some of the biggest improvements. The allocation process is considerably easier, and being able to communicate priority rooms or service requests directly to attendants on the floors is a huge improvement on paper allocations and relying on someone to pass the message along. I also find the reporting on cleaning times, individual performance and room status changes incredibly useful. The Maintenance module is great too. Anyone can log a fault, Engineering can update it as they go, and we can actually see what's been done without having to chase someone for an answer. It's such a simple thing, but makes a big difference, particularly when you're following up on something a guest has reported. I think what really makes HubOS work is that it's so easy to use. Everyone in our hotel has a login, and it's become part of how we operate across pretty much every department. Having all that information readily available, rather than spread across spreadsheets, emails and conversations, makes my job considerably easier.
What do you dislike or think could be improved?
I'd like to see a little more flexibility for properties to make minor changes or customisations themselves, particularly when it comes to tweaking workflows or trialling new ideas. To be fair, the support team are fantastic. They're always incredibly responsive and helpful, so getting changes made is rarely an issue. It's more that sometimes you just want to make a small adjustment or test something out without having to raise a support ticket, particularly when you're not entirely sure your idea is going to work in practice! A little more freedom at property level to make those sorts of changes would be great, but it's certainly not a major criticism of what is otherwise an excellent system.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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