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Review of hotelkit

10
By far the best hotel communication tool available.
Project Manager Business Development from 75-99 room Luxury Hotels in Bad Koetzting (Germany)
Verified
1 days ago
Products Reviewed
Staff Collaboration Tools
Employee Engagement Software
Hotel Maintenance Software
What do you like most?
The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals or a group of people. The progress can be tracked and when the task is finished you get a notification – no more long phone calls or E-mails. Handovers can be written in public or non-public – a feature which sounds so trivial adds so much value to the hotel communication – information is now easily available, but the single employee doesn´t get flooded in their outlook account. You work at the front office and want to know how the restaurant service went last night? Just check the restaurants managers handover to the hotel director. And if something should remain private: just send it non-public. The “comment” section for each single task, handover etc. also adds a lot of value to the communication. No more annoying messenger chats or group mail with 10 or more recipients were no one knows what their colleagues write back. The Handbook not just saves a lot of paper, everyone has access to the most important information, documents and standards – even pictures and videos can be uploaded. The calendar tool is also really helpful and works inside a “closed” environment better than most of hotelkits competitors. With one click you are able to see everyone schedule, invite to meetings or even have something as simple as an overview who´s birthday it is tomorrow. I could continue for quite a while how much value hotelkit could add to every single business with more than 3 employees – but in my eyes the most important part, by side a great product, is the support. And hotelkits support is awesome! From sales all the way to front and support, the team is friendly, honest, fast and knows exactly what they do.
What do you dislike or think could be improved?
The only thing, that comes to my mind, is the inclusion or the possibility of exporting the personal Outlook calendar to hotelkit's existing calendar feature - but they already know about this is a "flaw" and are working on a solution.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Gera B. from hotelkit replied
We are excited to hear that hotelkit brings you and your team so many advantages. Thanks for sharing!

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